Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Totango

MARCH 24, 2020

The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. The digital transformation of business has encouraged customers to seek personalized, on-demand services and products built for their needs. The concept of B2B customer lifecycle stages gives focus to this ideal.

B2B 59

B2B Management Upselling SaaS 59

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Especially if you’ve thousands of customers.

SaaS 52

SaaS Upselling Education Accountability 52

CustomerSuccessBox

DECEMBER 13, 2018

Upselling strategies can improve your upsell rate drastically, leading to the financial growth of the company. However, we need to start with the basics before we can learn about upselling strategies. What does Upsell exactly mean? Why is Upsell important? This is where upsells come into the picture.

Upselling 40

Upselling SaaS Feedback Accountability 40

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Create Personalized Offers. Create Personalized Offers.

B2B 62

B2B Enterprise Best practices Upselling 62

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place. You’ll see higher retention and upsell with a good and well-planned onboarding strategy in place.

SaaS 52

SaaS Sales Upselling B2B 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates!

SaaS 52

SaaS Customer retention Metrics B2B 52

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Trials of upsell products. It’s especially important to engage executives and stakeholders to ensure retention. Renewal of subscriptions.

Journey mapping 77

Journey mapping SaaS Enterprise B2B 77

ChurnZero

JULY 9, 2020

Just look at B2B bemouths like Salesforce, Moz, and HubSpot. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. These personalized sessions focus on the customer’s strategy around using their newly learned functionality.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Comm100

NOVEMBER 11, 2015

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. Have you even been trying?

Upselling 72

Upselling Sales Scripts B2C 72

CustomerSuccessBox

NOVEMBER 23, 2021

The SaaS industry has realized how important Customer Success and user retention are. CustomerSuccessBox is an AI-powered customer success software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. Totango is a feature-rich software platform that mainly targets SaaS enterprises. CustomerSuccessBox.

SaaS 52

SaaS Upselling B2B Accountability 52

aircall

SEPTEMBER 11, 2017

66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 83% of churned customers insist that better live or in-person customer service would have impacted their decision to switch providers. 85% of customers trust an online review as much as a personal recommendation.

Customer Support 115

Customer Support B2C Upselling B2B 115

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. Incorporate Personalization into Automated Messaging. Incorporate Personalization into Automated Messaging. Get Users’ Attention with In-product Messaging.

B2C 62

B2C Upselling Journey mapping B2B 62

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

B2B 108

B2B SaaS B2C Upselling 108

CustomerSuccessBox

SEPTEMBER 7, 2021

Pro Tip: Designing a Customer Onboarding Framework for B2B SaaS. #2 Customers love services when they are personalized. Though personalization is an important factor, automation wherever possible makes it easy for the Customer Success Managers and the CS team. Bonus Tip: What are customer journeys in SaaS? #9

Journey mapping 96

Journey mapping Engineering SaaS Upselling 96

ChurnZero

MARCH 24, 2023

Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? For example, I was at a previous company where we thought we had churn down, and so we pivoted to comping our CSMs on CS-identified upsell. Sometimes, you get forced.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? For example, I was at a previous company where we thought we had churn down, and so we pivoted to comping our CSMs on CS-identified upsell. Sometimes, you get forced.

Upselling 97

Upselling Metrics SaaS Sales 97

inSided

JUNE 21, 2019

Over the past year we’ve talked to over 30 Customer Success Management (CSM) leaders in the B2B SaaS space. While the issues Customer Success teams in B2B software companies face vary depending on a number of factors, we found that they all have one challenge in common: how to scale successfully.

B2B 40

B2B Upselling SaaS Accountability 40

SmartKarrot

NOVEMBER 23, 2020

In such a case, empathy is a must, and the ability to understand the other person is all that the job is about. Having 5+ years of experience in the fields of sales, customer success, or renewals – or in the B2B SaaS industry is a huge advantage. Therefore, you must imbue some of the soft skills too.

SaaS 10

SaaS B2B Management Finance 10

ClientSuccess

FEBRUARY 8, 2023

If your company is B2B, this could be interpreted as average revenue per logo. Customer lifetime value : measuring the total lifetime contract value of a customer, including upsells, renewals, and expansions, is what keeps the value of your business trending upward over time.

Metrics 75

Metrics Upselling B2B SaaS 75

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. Like what you are reading?

B2B 10

B2B Customer Experience B2C Banking 10

CustomerSuccessBox

SEPTEMBER 2, 2021

An average SaaS business spends 92% of their first-year revenue on customer acquisition. B2B SaaS companies determine the CAC by two major components. Also, the time duration for which the person remains your customer and how much revenue you generate from them is different for different businesses. What is a good CAC?

SaaS 52

SaaS Metrics Advertising Sales 52

CSM Practice

MAY 22, 2022

While building your Customer Success framework, you should be able to: Recognize your customer personalities. The recurring revenue model of the B2B SaaS industry pushes the Customer Success teams to retain and expand the existing customer base. Create customer segments, . Map the customer journey , . Key takeaways.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. A person whose KPIs is to build customer success practices from ground up will do a much better job than someone who is just doing it as a part time gig with no fixed goals.

SaaS 59

SaaS Upselling Construction B2B 59

CustomerSuccessBox

DECEMBER 9, 2021

Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. Personalization and smooth customer experience are becoming an umbrella term under Customer Success. If you don’t have action variables, SaaS indicators are useless! 5) Expansion MRR.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

ChurnZero

OCTOBER 1, 2022

The Q&A portion of the webinar dug into CSQLs deeper—covering the ideal time to roll out a CSQL model and the biggest pitfalls of its implementation—while also delving into whether CSMs should close upsells, and how to assign CSM books when they own expansion. Q: Is there a difference in CSQL growth with B2B and B2C customers?

B2C 97

B2C Upselling B2B Accountability 97

JustCall

NOVEMBER 25, 2022

This is true across sectors, especially in the B2B and eCommerce space. In such cases, sales intelligence can pick up cues that can lead to more sales and upselling. For example: Your sales pitch can be personalized. For instance, a SaaS enterprise will consider different buying signals from an eCommerce store.

Sales 52

Sales B2B CRM Finance 52

Education Services Group

JUNE 29, 2019

If your business model is based on high acquisition, five percent churn might be sustainable, but most B2B SaaS businesses simply aren’t built that way. They’ll need to know who to contact if they have questions, but it also helps to lay the groundwork for the person likely to be contacting them over the course of their subscription.

SaaS 40

SaaS Upselling Customer retention B2B 40

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? It’s like extending a personal guide to your customers—one who is there to support them every step of the way. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? This article shares three successful approaches B2B SaaS companies took to retain customers in the first wave. This is a guest blog post by Anita Toth, Chief Churn Crusher. . This is shocking.

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

SmartKarrot

SEPTEMBER 6, 2022

It is a hugely popular pricing strategy that SaaS companies have also adopted to meet profit margins. Customers often resell and upsell the bag to make more money. Personalizing and customizing the pricing plan to suit the user is possible. Value-based pricing is the premise that the customer pays for the result.

SaaS 10

SaaS Real estate Upselling B2B 10

ChurnZero

JULY 19, 2019

Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . CSM for B2B Software Company . . As the person who works with the platform day in and day out, I am familiar with what the software needs to be utilized successfully.

SaaS 56

SaaS B2B Sales Accountability 56

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. Use ChurnZero plays to increase license-based upsells. Many SaaS businesses use a pricing model based on license count. As the team expanded, so too did the need for automated, scalable processes and engagements.

Accountability 98

Accountability SaaS Upselling Metrics 98

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 103

Best practices SaaS Journey mapping B2C 103

Kapta Customer Success

OCTOBER 2, 2017

While this strategy does focus on personalized interactions, customer success managers do not limit their range to only top accounts. Any company in a B2B industry can use a Key Accounts Management strategy, although it’s most popular with service or SaaS (Software as a Service) companies. Relevant Industries. Measuring Success.

Accountability 40

Accountability Management B2C Upselling 40