Totango

MARCH 24, 2020

The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. The digital transformation of business has encouraged customers to seek personalized, on-demand services and products built for their needs. The concept of B2B customer lifecycle stages gives focus to this ideal.

B2B 59

B2B Management Upselling SaaS 59

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. Create Personalized Offers. You cannot schedule an upsell engagement at a predetermined time in the customer journey.

B2B 62

B2B Enterprise Best practices Upselling 62

Ann Michaels and Associates

SEPTEMBER 24, 2019

B2B Mystery Shopping To Improve Your Business. Business-to-business (B2B) mystery shopping works in the same manner, with the one exception being that customers, or mystery shoppers, will pose as companies or customers calling to inquire about your services and products. Ask typical questions of the sales person.

B2B 49

B2B Inbound sales Upselling B2C 49

TeamSupport

JUNE 22, 2020

A B2B (business-to-business) environment is the other way around. So, when a contact calls about a support issue, you want a B2B customer support software that makes relevant information available to the support agent so they don’t have to ask the contact for basic information the company already has. Why is this all important?

B2B 64

B2B B2C Upselling Consulting 64

CustomerSuccessBox

DECEMBER 13, 2018

Upselling strategies can improve your upsell rate drastically, leading to the financial growth of the company. However, we need to start with the basics before we can learn about upselling strategies. What does Upsell exactly mean? Why is Upsell important? This is where upsells come into the picture.

Upselling 40

Upselling SaaS Feedback Accountability 40

CustomerSuccessBox

MARCH 25, 2021

In B2B SaaS you spent anywhere between 1 – 3X times the Annual contract value (ACV) as your Cost of Acquiring the Customer (CAC). In fact, as per industry statistics, boosting customer B2B retention by 5% increases profits by up to 95%. Upsell, Expand, and Grow. In fact, that is when the customer journey truly begins.

Customer retention 52

Customer retention SaaS B2B Upselling 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

Influitive

OCTOBER 21, 2015

The most powerful tool B2B marketers have in today’s hyper-connected world is genuine word of mouth from their customers—such as reviews, social media shares and recommendations. In the report, Laura discusses why advocate marketing is critical to the success of B2B companies. Advocate marketing creates value for B2B brands.

B2B 99

B2B Marketing Customer advocacy Upselling 99

Comm100

NOVEMBER 11, 2015

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. Have you even been trying?

Upselling 69

Upselling Sales Scripts B2C 69

Ann Michaels and Associates

JUNE 11, 2018

B2B Mystery Shopping To Improve Your Business. Business-to-business (B2B) mystery shopping works in the same manner, with the one exception being that customers, or mystery shoppers, will pose as companies or customers calling to inquire about your services and products. Ask typical questions of the sales person.

B2B 40

B2B Inbound sales Upselling B2C 40

Freshcaller

AUGUST 28, 2018

Let’s take the case of B2B support — a profession that has been around for a long time. We asked him about his work, B2B customer support as a profession and superheros. Hoping that he might help us break the umpteen assumptions, speculations and what-not that we’ve been unsure about B2B support as a job. . Not really.

B2B 49

B2B Call Center Customer Support Upselling 49

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ChurnZero

JANUARY 20, 2021

Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. Clearbit, a B2B tool that personalizes customer interactions, initially focused on top-line revenue as a key metric. This is often the case for many B2B SaaS businesses. “We This is called upselling.

SaaS 98

SaaS Upselling B2B Metrics 98

CSM Magazine

OCTOBER 4, 2019

Personalization, customer relationship management, and inventory control are some retail elements benefitting from AI today. For now, AI in ecommerce is used primarily for customer experience and personalization purposes. More Personal Than a Person? Beyond Personalization.

Personalization 40

Personalization Chatbots Engineering Sales 40

Totango

MAY 10, 2022

Trials of upsell products. In the context of B2B SaaS products geared toward enterprise users, the customer engagement strategy seeks to promote adoption by product users, executives, and stakeholders. This approach lets you combine the efficiency of automation with personalized attention based on individual customer data.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

TeamSupport

MAY 11, 2021

At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. H istorically, B2B customer support departments have not been thought of as revenue generating. Start by offering a comprehensive, personalized onboarding process that includes all users.

B2B 98

B2B Upselling Metrics Education 98

TeamSupport

FEBRUARY 23, 2021

H istorically, B2B customer support departments have not been thought of as revenue generating. Start by offering a comprehensive, personalized onboarding process that includes all users. With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry.

B2B 78

B2B Upselling Customer Support Sales 78

Quality Contact Solutions

AUGUST 20, 2021

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope, by ensuring the personal assets of their potential and existing customers are protected.?SOC

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. Incorporate Personalization into Automated Messaging. Incorporate Personalization into Automated Messaging. Get Users’ Attention with In-product Messaging.

B2C 62

B2C Upselling Journey mapping B2B 62

OctopusTech

JUNE 29, 2023

They use their knowledge and expertise to effectively manage the calendars and will ensure that only the right people are connected with the right person at the right time. This service is generally useful for different industries like B2B sales, financial, and healthcare services. What Is The Meaning Of Customer Retention?

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

TeamSupport

MARCH 22, 2019

One person can increase the morale of a room, turning doubt into hope by providing a positive outlook on a situation. In a professional setting, it’s often encouraged to “hide” any personal or professional problems that you may have faced earlier in the day. Being kind while upselling is essential to customer conversations.

Upselling 89

Upselling B2B Morale Personalization 89

ProProfs Blog

SEPTEMBER 28, 2018

But what better way there is other than a website chat software to provide your customers a more humanized and personalized experience possible. The ‘chat’ should be responsive and done in the style, language, and tone of the customer – it should look and ‘feel’ personalized to that individual.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Amity

NOVEMBER 28, 2016

There are people who see B2B marketing as one of the most boring fields in the world of business. B2B marketing is not at all boring. You might even say that B2B marketing separates wannabe marketers from the pros who are ready to roll up their sleeves and get their hands dirty. But, you get the picture.

Accountability 110

Accountability Marketing B2B Upselling 110

aircall

SEPTEMBER 11, 2017

66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 83% of churned customers insist that better live or in-person customer service would have impacted their decision to switch providers. 85% of customers trust an online review as much as a personal recommendation.

Customer Support 115

Customer Support B2C Upselling B2B 115

Hero Digital

APRIL 3, 2020

No, I’m on a bigger mission: to prevent B2B marketers from being ignored. Each cookie featured a personalized URL — perfect for delivering a tailored digital experience and tracking engagement. Ideas for B2B marketers: Make the story about your audience, not about yourself. I’m not here to extol the benefits of direct mail.

B2B 59

B2B Education Marketing Upselling 59

TechSee

FEBRUARY 5, 2019

Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales. With apps like Killi showing the way, the time could be ripe for new business models that give power back to the people to take root.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

JustCall

APRIL 8, 2024

So, to ensure it doesn’t happen with your business, explore eight expert tips for shortening the B2B sales cycle. You can streamline lead qualification, use automation and CRM software, and personalize outreach. of B2B deals took at least four months to close. Every business wants this process to be short.

Sales 40

Sales CRM Call Logging B2B 40

CustomerSuccessBox

OCTOBER 21, 2021

The subscription model has become the majority in the B2B SaaS industry. This is where customer success thrives and is so important for your B2B SaaS business. This creates opportunities for upselling, reselling, & cross-selling. This can be achieved through expansions or upsells. You can retain them for years on end!

SaaS 52

SaaS Upselling B2B Benchmark 52

CustomerSuccessBox

NOVEMBER 23, 2021

CustomerSuccessBox is an AI-powered customer success software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. Custify is a customer success platform designed for B2B SaaS businesses that helps customer success teams track views of your product usage and adoption. With a G2 rating of 4.7

SaaS 52

SaaS Upselling B2B Accountability 52

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. 8 Inspiring B2B Customer Experience Examples.

B2B 10

B2B Customer Experience B2C Banking 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Buying Influencers: Many parties within a B2B firm influence buying decisions. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

JustCall

NOVEMBER 24, 2022

This applies across B2C, B2B, online and offline. Upselling Opportunities. Such insights can then be used to upsell products and services for which the consumer will be ready. What’s more, levels of personalization can be heightened. What is B2B guided selling? The Benefits of Guided Selling. eCommerce Boost.

B2B 52

B2B Upselling Sales B2C 52

JustCall

APRIL 26, 2022

Traditionally, B2B sales teams worked in a linear manner. AI for sales enables B2B salespeople to operate with detailed assessments based on the most up-to-the-minute information. According to Gartner , by 2025, 3/4 of B2B sales organizations will refine their old strategies with AI-based sales assistants and solutions.

Sales 52

Sales B2B Upselling Chatbots 52

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ChurnZero

MARCH 24, 2023

For example, I was at a previous company where we thought we had churn down, and so we pivoted to comping our CSMs on CS-identified upsell. Everyone started looking at the dollars and focusing on these upsells. Related resource: The SaaS debate: Who owns the renewal and upsell? We’re in the world of B2B relationships.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

For example, I was at a previous company where we thought we had churn down, and so we pivoted to comping our CSMs on CS-identified upsell. Everyone started looking at the dollars and focusing on these upsells. Related resource: The SaaS debate: Who owns the renewal and upsell? We’re in the world of B2B relationships.

Upselling 97

Upselling Metrics SaaS Sales 97

ChurnZero

OCTOBER 1, 2022

The Q&A portion of the webinar dug into CSQLs deeper—covering the ideal time to roll out a CSQL model and the biggest pitfalls of its implementation—while also delving into whether CSMs should close upsells, and how to assign CSM books when they own expansion. Q: Is there a difference in CSQL growth with B2B and B2C customers?

B2C 97

B2C Upselling B2B Accountability 97