Who should own the Renewals and Upsells? Sales or Customer Success?
CSM Practice
AUGUST 3, 2020
In whatever situation, the question “Who should own the renewals and upsells?” Before diving into the question, let’s find out who’s doing the renewals and upsells process? And if in order to maximize value to the customers, I need to tweak the contract, add capabilities, upsell certain products, etc.”.
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