ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

Global Response

DECEMBER 5, 2022

Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous. What Is B2B Customer Service?

B2B 62

B2B Customer Service B2C Multichannel 62

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. At the end, both the company and person should be onboarded.

SaaS 66

SaaS B2B Education Metrics 66

ChurnZero

JANUARY 20, 2021

PieSync is a SaaS business that offers solutions to synchronize cloud applications. Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. The company’s story illustrates an important lesson for any SaaS business looking to scale: Customer Success is a significant factor in supporting SaaS growth.

SaaS 98

SaaS Upselling B2B Metrics 98

Satrix Solutions

JUNE 10, 2021

With B2B companies, loyal customers are especially valuable. Reasons B2B Referral Programs Fail. However, to capitalize on the benefits of a referral program it’s important to recognize that generating high-quality B2B referrals requires a lot of effort. How Do You Ask for a B2B Referral?

B2B 78

B2B Surveys SaaS Best practices 78

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Almost a decade ago, Accenture brought to light how a shocking 94% of B2B buyers conduct online research before making a purchase. All that’s changed are the B2B buyer’s expectations.

B2B 52

B2B Sales B2C SaaS 52

Satrix Solutions

MAY 13, 2021

Gathering insights in the business-to-business (B2B) world is markedly different from asking consumers to rate their experience. To put the difference in context, decision-making likely feels much more complex and collaborative at work than in your personal life. Here are 5 ways to design and tailor your survey for the B2B audience.

B2B 78

B2B Surveys B2C SaaS 78

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

SaaS 52

SaaS Customer Service Coaching CRM 52

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. For so many years, SaaS has focused so strongly on the acquisition that they have been blind to other aspects of the customer journey. Here is a free guide to take your SaaS business from a Reactive approach to Proactive approach !

SaaS 52

SaaS Upselling B2B Benchmark 52

ProProfs Blog

APRIL 12, 2019

More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. Churn rate is a key metric that needs to be evaluated by all SaaS-based organizations. Why NPS Is Necessary for SaaS Companies.

SaaS 120

SaaS Customer retention Surveys Morale 120

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

JustCall

NOVEMBER 27, 2022

Predictions and Challenges in lead Scoring for SaaS Enterprises. In 2022, the SaaS space’s annual growth rate is expected to surpass 17%. Surveys show that SaaS is viewed as the most important technology to help achieve business goals. Clearly, the future looks bright for SaaS companies. What is SaaS Lead Scoring?

SaaS 52

SaaS Enterprise Sales Best practices 52

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. The Evolving SaaS Landscape and The Rising Role of Customer Experience. billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

SaaS 59

SaaS Customer Experience Virtual Agent Chatbots 59

Totango

MARCH 24, 2020

The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. The digital transformation of business has encouraged customers to seek personalized, on-demand services and products built for their needs. The concept of B2B customer lifecycle stages gives focus to this ideal.

B2B 59

B2B Management Upselling SaaS 59

CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. B2B SaaS businesses typically rely on their decisions on investments or IT solutions on the reliability of the brand or product. In B2B SaaS, what does time to value mean?

SaaS 52

SaaS Metrics B2B Enterprise 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates!

SaaS 52

SaaS Customer retention Metrics B2B 52

Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. Be aware of what and how to avoid these 7 SaaS customer onboarding mistakes to optimize your customers’ journeys. 7 SaaS Customer Onboarding mistakes to avoid. Check out the 10 Customer Success KPIs every SaaS company should track.

SaaS 52

SaaS Sales Upselling B2B 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Especially if you’ve thousands of customers.

SaaS 52

SaaS Upselling Education Accountability 52

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Create Personalized Offers. Create Personalized Offers. Get started for free today.

B2B 62

B2B Enterprise Best practices Upselling 62

Nicereply

JANUARY 9, 2023

Are you a B2B Business? That personalized touch and extra care go a long way in making people feel valued. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. Improve Customer Service.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

Lumoa

FEBRUARY 9, 2023

B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

LiveChat

SEPTEMBER 19, 2018

Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans. A personal touch is important but it’s not necessary.

SaaS 106

SaaS Management CRM Sales 106

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

JivoChat

AUGUST 9, 2021

6 Ways to Personalize Customer Service (With Examples). ??Once So, where does personalization fit into this narrative? Below, we’ll explain how personalizing customer service is central to the entire customer experience–and what that means for your business. Why Personalizing Customer Service Is Important.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

6 Ways to Personalize Customer Service (With Examples). ??Once So, where does personalization fit into this narrative? Below, we’ll explain how personalizing customer service is central to the entire customer experience–and what that means for your business. Why Personalizing Customer Service Is Important.

Personalization 52

Personalization Customer Service B2B SaaS 52

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. Lazy automations and lack of personalization. Data shows that personalized support is the top priority for consumers.

SaaS 60

SaaS Feedback Surveys B2C 60

JustCall

MAY 26, 2022

Recently this positive feedback was also confirmed by one of the leading B2B review websites FinancesOnline.com. They also appreciated the fact that despite of the flexible pricing scheme, JustCall guarantees access to promotional, personalized messages, which they believed are services businesses would pay way more for if required.

SaaS 52

SaaS Marketing B2B outsourcing 52

ShepHyken

NOVEMBER 25, 2022

Relational customer service aims to contribute positively to a customer’s relationship with the brand by providing a personalized experience. This information allows for a more personalized experience for each customer. . This is achieved by regularly interacting with customers and developing a personalization strategy.

Customer Service 190

Customer Service B2C B2B SaaS 190

ChurnZero

JULY 9, 2020

Just look at B2B bemouths like Salesforce, Moz, and HubSpot. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. These personalized sessions focus on the customer’s strategy around using their newly learned functionality.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

DECEMBER 20, 2021

What to do if the other person won’t negotiate in a fair and open way. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Watch this webinar to cover: A deep dive on 2020 SaaS retention benchmarks and the impacts the pandemic has had. Speakers: Rob Belcher, Managing Director, SaaS Capital.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

Education Services Group

MARCH 24, 2021

DIY, or well, self-service as we call it, is the future of customer retention in SaaS. In fact, Salesforce’s State of the Connected Customer report revealed some pretty convincing numbers; a whopping 71 percent of B2B buyers said that self-service availability impacts their loyalty. Better customization and personalization.

SaaS 52

SaaS Self service Feedback B2B 52

SmartKarrot

FEBRUARY 28, 2022

For B2B marketers, podcasts are the latest marketing tools that leverage multimedia content to educate and engage audiences. According to a recent LinkedIn study, podcasts are a useful and underutilized medium for B2B marketers. According to a recent LinkedIn study, podcasts are a useful and underutilized medium for B2B marketers.

B2B 10

B2B SaaS Education Advertising 10

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. For SaaS businesses, most client engagement is digital engagement, making your technology selection critical for an effective engagement strategy.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76