Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. Or, to put it another way, you need to manage customer pain points to drive sales. Support pain points Support pain points arise from customer interactions with your sales and support teams.

Sales 52

Sales Management Surveys Wait times 52

delighted

MAY 11, 2023

You’re likely familiar with 5-star surveys. Whether you’ve seen them on an email survey or at the bottom of a help center article, 5-star surveys are universally recognized. They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars.

Surveys 52

Surveys Feedback Customer Support Education 52

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Negative feedback shouldn’t be ignored.

Best practices 98

Best practices Feedback Management Surveys 98

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Surveys in the Time of Pandemic by Jim Tincher. My Comment: In the midst of the COVID-19 pandemic, is it appropriate to survey our customers?

Customer Service 162

Customer Service Consulting Consulting B2C 162

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 64

Feedback Analytics Surveys Customer Support 64

Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

Feedback 52

Feedback Construction B2B Call Center 52

GetFeedback

AUGUST 10, 2018

According to Gleanster Research , only 25% of marketing leads are actually qualified enough to pass to sales, and 79% never become customers. For one, few businesses properly pre-qualify their leads, let alone nurture them, so by the time they reach sales, they’re far from ready to buy. Pre-sales surveys help you do just that.

Surveys 60

Surveys Sales Feedback B2B 60

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 52

Feedback Analytics Surveys Customer Support 52

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Surveys 202

Surveys Automotive Advertising Enterprise 202

OctopusTech

JUNE 17, 2022

When you think about working on a customer feedback strategy, there are tons of possibilities by which you can easily get overwhelmed. With a large number of customers and different methods to connect with their feedback, it’s hard to find where to start with. What do you mean by customer feedback?

Feedback 62

Feedback Surveys outsourcing Customer Support 62

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Reality: Customer Service generally feels like sales. . Avoid data silos .

Customer Experience 246

Customer Experience Advertising Employee engagement Sales 246

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

GetFeedback

AUGUST 30, 2019

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . How to use surveys to engage your audience.

Surveys 110

Surveys Entertainment Benchmark Upselling 110

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? Determine the Feedback Trends.

Feedback 83

Feedback Marketing Metrics Benchmark 83

ShepHyken

JUNE 8, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Read Shep’s latest Forbes article: Do You Know What The VERY BEST Customer Service Is? It discusses customer experience gaps that hinder profitability and how to close them.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

ProProfs Blog

DECEMBER 25, 2018

There is nothing more effective than a customer survey when it comes to knowing if your customers are satisfied with your products and services. Using surveys to gain feedback and insights from your customers has been a trend for quite some time now. Creating a Valuable Customer Survey. Use a Survey Maker Tool .

Surveys 95

Surveys Abandon rate Customer centricity Customer Support 95

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Lumoa turns the traditional approach upside down.

Feedback 83

Feedback Consulting Consulting Enterprise 83

PeopleMetrics

MARCH 26, 2018

Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. If you're a B2B company, you may think about the first interaction prospects have with your sales team. Optimizing the feedback collection experience.

Feedback 86

Feedback Surveys B2B Call Center 86

JustCall

AUGUST 7, 2023

Businesses may run short-term promotions, aka Flash Sales, or long-term campaigns. Events & Invitations Apart from promos and sales, businesses also host virtual and in-person events. Feedback & Surveys As mentioned, AI is making texting a two-way street. How to Use AI Text Messages for Customer Service and Sales?

Sales 52

Sales Customer Service Marketing Feedback 52

GetFeedback

MARCH 15, 2019

At GetFeedback, we know email is a powerful survey distribution channel. For this reason, we make it easy to build beautiful and engaging surveys that can be emailed in a way that makes sense for your business. Read more in our help articles. Read more in our help articles. Read more in our help articles.

Surveys 60

Surveys Feedback Analytics Marketing 60

GetFeedback

JANUARY 29, 2019

New Pre-Built Survey Templates by GetFeedback. We’re excited to release our new and improved in-app survey templates. Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease. Customer feedback is like motor oil.

Surveys 60

Surveys Feedback Engineering Best practices 60

ShepHyken

OCTOBER 12, 2023

This week, we feature an article by Philip Portman, Founder/CEO of Textdrip , a texting platform for insurance, mortgage, real estate, and solar sales. Two-way Texting can also be leveraged for feedback collection. This proactive approach enhances customer experiences and can lead to increased sales and customer trust.

Best practices 156

Best practices Real estate Personalization Feedback 156

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. In This Article: What is the Voice of the Customer (VoC)? VoC delves beyond the surface level of customer feedback to uncover their underlying desires, requirements, and expectations.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

CrazyCall

JANUARY 24, 2019

Sales philosophy. Let’s talk sales plan from thriving sales strategy. “I In sales, we all heard that phrase, we all know that self-proclaimed magician that think his charming personality and few tricks sell. A strategy and careful planning are essential in realizing your sales goals. Emotions in sales.

Sales 90

Sales Feedback Education CRM 90

ClearAction

MAY 14, 2024

In this Part 2 of 3 article series, we’re building on the 8 points explained in Better Measurement : 8 Voice of Customer Keys to CX ROI. Stop asking for feedback on every transaction Consider how many transactions a customer has throughout their day. It’s exhausting for anyone to give feedback for all interactions daily.

Customer centricity 48

Customer centricity Surveys Feedback Finance 48

GetFeedback

MAY 8, 2019

Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. We are asked to participate in surveys about political candidates, about breakfast food, and much more. . Why every business should be using surveys.

Surveys 68

Surveys Feedback Personalization Sales 68

ShepHyken

AUGUST 14, 2020

This week we feature an article by Rakshit Hirapara , a content marketer at PeddleWeb. It’s not just about interaction with sales or customer service. Post-sale monitoring. The post-sale monitoring process involves a set of tasks that need to be performed as soon as the consumer buys the product or service.

Customer Experience 319

Customer Experience Entertainment Sales Healthcare 319

Comm100

JANUARY 9, 2018

That is why you need to consider ways of getting feedback from your customers through effective customer satisfaction surveys. 5 Top Benefits of Customer Satisfaction Surveys. 5 Top Benefits of Customer Satisfaction Surveys. Businesses have a lot to gain from relevant customer feedback. Helps You Drive Sales.

Surveys 82

Surveys Feedback Benchmark Banking 82

Horizon CX

JANUARY 2, 2024

Closing the Loop: Valuing Customer Feedback Beyond Surveys Introduction In the dynamic realm of customer experience management, one often overlooked aspect is the importance of closing the loop with customers after they have provided their valuable feedback, especially within the context of surveys.

Surveys 52

Surveys Metrics Feedback Construction 52

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data.

Marketing 486

Marketing Advertising Big data Personalization 486

delighted

JUNE 30, 2022

Every brand loves a happy customer, and knowing that you have recent buyers who love your product enough to give you positive feedback is a great feeling. One way to find out is to set up Net Promoter Score (NPS) surveys , and see where your customers stand. Link to your referral program from your feedback surveys.

Sales 81

Sales Advertising Surveys Marketing 81

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. In This Article: What is Voice of Customer(VoC) and Why Is It Important? Verifying customer feedback.

Feedback 94

Feedback Best practices Analytics Surveys 94

JustCall

MARCH 13, 2023

For many sales managers, sales coaching techniques are either too difficult to execute or too complicated to achieve. But if executed strategically, they can turn out to be the difference between an average sales manager and a high-performing one. Here are 5 sales coaching techniques worth a try.

Coaching 40

Coaching Sales Feedback Metrics 40

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success.

Advertising 198

Advertising Surveys Feedback Sales 198

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. My Comment: I’ve always believed that surveys are very important. Make Your Move by Jeb Dasteel.

Customer Service 33

Customer Service Surveys Chatbots Self service 33

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. eDigital surveyed in 2013, where 73% of people surveyed said that they preferred live chat to use email, SMS, social media, the phone, and so on.

Chatbots 159

Chatbots Feedback Surveys Sales 159

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My friend and fellow CX expert, Dan Gingiss, agrees and does a great job of making his case in this article.

Customer Service 31

Customer Service B2B B2C Sales 31