Top 5 Customer Service & CX Articles for Week of November 6, 2023
ShepHyken
NOVEMBER 6, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.
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