ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Asking the Right Customer Experience Questions? Winning Customer Loyalty With Real-time Refunds by Irina Ionescu.

Customer Service 307

Customer Service Surveys Customer Experience Accountability 307

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I’m often asked to define customer centricity. My Comment: If you’re interested in loyalty programs, this article is excellent.

Customer Service 163

Customer Service Contact Center Customer centricity Banking 163

ShepHyken

NOVEMBER 18, 2022

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations. Benefits of dedicated customer support .

B2B 167

B2B Customer Support Best practices Coaching 167

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. Don’t succumb to the “fatal flaws” covered in this article.

Customer Service 161

Customer Service Self service Customer Experience Personalization 161

ShepHyken

AUGUST 12, 2022

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Map the customer journey.

Customer Support 173

Customer Support Self service Journey mapping Wait times 173

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. My Comment: I really liked this article.

Customer Service 259

Customer Service Customer Support Self service Customer Experience 259

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are 25 ideas to help you tune into, and better understand, your customers’ pain points. Is it getting out of hand?

Customer Service 156

Customer Service B2C Customer retention Government 156

ShepHyken

DECEMBER 6, 2019

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand. When necessary the agent can take full control over the customer’s screen.

Customer Support 177

Customer Support Personalization SaaS Analytics 177

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. As I read this article, that’s exactly what I found.

Customer Service 161

Customer Service Coaching Customer Support Customer Experience 161

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Stats About Post-Covid Customer Service by Blake Morgan. Testimonials and customer reviews are powerful.

Customer Service 167

Customer Service Customer retention Engineering Self service 167

CSM Magazine

APRIL 16, 2024

Superior customer service ensures that the user experience is exceptional. In this article, we provide some insights into how online casinos can deliver outstanding customer support. Outstanding customer support contributes to a casino’s credibility, and impacts player satisfaction and loyalty.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Top AI Trends in Customer Service by Zendesk. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

Journey mapping 173

Journey mapping Customer Service Customer Experience Contact Center 173

ShepHyken

SEPTEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Guide to Revenue Generation by Gladly. Then read this article and pay attention to all five points.

Customer Service 235

Customer Service Customer centricity Customer Experience Marketing 235

ShepHyken

JANUARY 31, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. by Sam Bradley.

Customer Service 161

Customer Service Contact Center Customer Experience Personalization 161

ShepHyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. The article shares the top 30 retailers.

Customer Service 190

Customer Service Call Center Customer Experience Customer Support 190

ShepHyken

MAY 10, 2019

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. Sadly, even in the era of digital media and sharing, many organizations still fail to allocate enough resources to their customer support.

outsourcing 270

outsourcing Customer Support Customer Service Technology 270

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery.

Customer Service 167

Customer Service Journey mapping outsourcing Customer Experience 167

ShepHyken

MARCH 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. Read this article and you’ll find out!

Customer Service 266

Customer Service Surveys Customer Experience Customer Support 266

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gold in the article is his simple three-step approach to building a customer-focused culture. Is it that simple?

Customer Service 156

Customer Service Surveys Customer Experience Personalization 156

CSM Magazine

APRIL 9, 2024

Remote work has become the new norm in various industries, and customer support teams are no exception. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software.

Customer Support 64

Customer Support Analytics Quality management Management 64

ShepHyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. Today it’s expected.

Customer Service 128

Customer Service B2C B2B SaaS 128

ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. My Comment: How can CX drive growth?

Customer Service 186

Customer Service outsourcing Contact Center Customer Support 186

ShepHyken

OCTOBER 24, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Increasing Sales With Personalized Marketing by Tyler Walton. This article has some interesting stats and facts. What happened?

Government 296

Government Customer Service Customer Care Personalization 296

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The common theme is that they are short and easy on the customer. Here are my top five picks from last week.

Customer Service 274

Customer Service Surveys Customer Experience Feedback 274

Help Scout

AUGUST 22, 2023

Read the full article

Personalization 76

Personalization Customer Support 76

CSM Magazine

APRIL 18, 2024

Proactive, informed customer support shifts from a luxury to a crucial element in bolstering donation levels. Integrating such a system reshapes interactions with supporters, turning data points into personalized experiences that can amplify your mission’s impact. Was it memorable?

Customer Support 52

Customer Support CRM Analytics Benchmark 52

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 262

Customer Support Customer effort Self service Metrics 262

ShepHyken

SEPTEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 12 Ways to Celebrate Customer Service Week by Vanessa Brangwyn. Here are my top five picks from last week.

Customer Service 212

Customer Service B2B B2C Call Center 212

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. My Comment: You want happy customers?

Journey mapping 246

Journey mapping Customer Service B2B Analytics 246

ShepHyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Customers love it when you know and understand them.

Customer Service 120

Customer Service Benchmark Customer centricity Customer Experience 120

ShepHyken

OCTOBER 29, 2021

She shares how companies can choose the call center software that fits their customer support teams. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning. Call routing .

call center software 190

call center software Call Center Customer Support Scripts 190

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

Customer Service 246

Customer Service Chatbots Engineering Analytics 246

Help Scout

AUGUST 22, 2023

Providing the best customer service starts with the people you hire. These five personality types are essential on every customer support team. Read the full article

Customer Support 75

Customer Support Personalization Customer Service 75

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s convenient and predictable, and customers love it. CEOs Who Are Transforming Customer Experience by Robert Reiss.

Customer Service 247

Customer Service Chatbots Contact Center Call Center 247

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? But the story didn’t end there.

Customer Support 188

Customer Support Brand ambassadors Scripts Customer Care 188

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Here are my top five picks from last week.

Airlines 177

Airlines Customer Service Customer centricity Call Center 177