ShepHyken

APRIL 28, 2017

I won’t sugarcoat it…that’s a lot of data, and dealing with it isn’t child’s play. The good news is, a powerful customer experience platform can provide a clear look into the realm of Big Data. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service 228

Customer Service Contact Center Technology Big data 228

Outsource Consultants

FEBRUARY 16, 2018

According to a recent article by James Warner, going digital shifts the focus of companies from what they sell to who they sell their products to; their customers. To read more about this topic, please check out the following article: “How Customer-Centric Digital Transformation is Doing Wonders” by James Warner. We can help!

outsourcing 52

outsourcing Big data Customer centricity Contact Center 52

Outsource Consultants

MARCH 14, 2018

In a recent article , Martin Powton discusses ten reasons why conversational surveys are not redundant and can still provide value to companies and customers. The following are a few of his reasons: Big data and social analytics are usually lagging indicators. appeared first on Outsource Consultants. Martin Powton.

Call Center 52

Call Center Surveys Telemarketing outsourcing 52

Natalie Petouhof

AUGUST 15, 2022

Original Article by Ginger Conlon. Senior Strategic Business Consultant Director at Genesys, explain that Systems of Listening comprise the capabilities needed to track and capture customer feedback. Listening” to customers and employees today can be complex. And it’s a critical step toward showing empathy in customer experiences.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

Outsource Consultants

JUNE 19, 2018

According to an article by Maria Marinina , the data within digital channels can be just as valuable as data from traditional methods such as research, surveys, and CRM systems. No matter where you get your data from, the most important thing is that you’re using the data to enrich your customers. We can help!

Contact Center 52

Contact Center Metrics outsourcing Abandon rate 52

Customer Guru

MAY 1, 2018

This article is framed in a question-answer format; please feel free to share your feedback on the article too. From the CXOs (Chief Experience Officers) to the frontline learning consultants, all employees are focused on achieving a high NPS and connecting every business decision and problem to CX. A student from the U.S

Customer centricity 70

Customer centricity Big data Business Process Outsourcing outsourcing 70

CustomerSuccessBox

MARCH 14, 2022

Includes: 4 articles 3 downloadable resources Full lifetime access Access on mobile and TV Assignments Certificate of completion. CSMath: Make Data-Driven Decision in Customer Success. hours on-demand video 2 articles Full lifetime access Access on mobile and TV Assignments Certificate of completion. Creator: Ed Powers.

Journey mapping 52

Journey mapping Accountability Construction Management 52

AWS Machine Learning

MARCH 23, 2023

Amazon Science articles related to homomorphic encryption. He works with government, non-profit, and education customers on big data and analytical projects, helping them build solutions using AWS. Sami Hoda is a Senior Solutions Architect in the Partners Consulting division covering the Worldwide Public Sector.

Scripts 95

Scripts APIs Government Analytics 95

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Big Data is Getting Bigger. IDC predicts that the market for Big Data will reach $16.1

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Beyond Philosophy

SEPTEMBER 11, 2017

Leverage Big Data for all it’s worth. Take all those hundreds of thousands of bits of data, and start getting to know who your customers are, what they want, and how they communicate. As a global Customer Experience consultancy we recommend all organizations have a Customer Experience Statement.

Advertising 384

Advertising Consulting Consulting Government 384

CSM Magazine

JUNE 21, 2018

Unless a company begins at startup with a zealous customer focus, there is practically no chance for improvement without a consulting partner. You can take your pick from new digital technologies like AI, Big Data and chatbots or numerous other approaches such as TQM, Six Sigma, ISO and Kaizen to get better. Drive by Training.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

The Northridge Group

MARCH 8, 2024

Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years. And her son?

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. Melissa Pollock is head of Content Development and Client Services for AmplifAI Solutions, Inc. ,

Technology 136

Technology Entertainment Customer Experience Coaching 136

ClearAction

JULY 11, 2023

What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

ChurnZero

JUNE 22, 2021

How “Big Data” is different than “Big Insight” How to create winning propositions the will turn reluctant prospects into loyal customers. My name is Kristen Hayer, and I’m the CEO of The Success League, a Customer Success consulting firm. What customer insight really is and isn’t.

SaaS 92

SaaS Consulting Consulting Sales 92

Horizon CX

AUGUST 9, 2018

The following article is a guest post by Aki Merced, a Marketing Consultant with Tenfold – www.tenfold.com. . It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. Here’s an idea that can answer that how: context.

Customer Experience 40

Customer Experience Big data Upselling Metrics 40

Totango

FEBRUARY 26, 2021

Look at the data. You have data. But don’t get caught up in the “big data” hype. There are lots of technologies available today that allow you to watch large data sets, interpret social streams and collect customer data. Track the results of your campaign. Lots of it. Don’t be afraid to use it.

Customer advocacy 62

Customer advocacy Accountability Sales Enterprise 62

aircall

NOVEMBER 17, 2016

This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Abhinav Sridhar - Senior consultant, Aranca Research. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

PeopleMetrics

JULY 23, 2018

Analyzing and predicting consumer behavior (also called Big Data ) also falls into this category. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Sean holds a Ph.D.

Feedback 72

Feedback Surveys Big data Customer centricity 72

Comm100

FEBRUARY 16, 2018

Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 There will be more big data security breaches,” she writes. People will wring their hands and talk about how important it is to do better, but little will actually happen to stop data breaches. Source: Activate. Lots of ’em.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40