Article Big data Consulting Customer centricity 
Outsource Consultants
FEBRUARY 16, 2018
Is digital transformation only a competitive edge, or is it actually something that changes how you view your customers? According to a recent article by James Warner, going digital shifts the focus of companies from what they sell to who they sell their products to; their customers. We can help!
Customer Guru
MAY 1, 2018
At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.
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Beyond Philosophy
DECEMBER 23, 2015
Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.
ClearAction
JULY 11, 2023
It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Do not mislabel your job titles, technologies, courses, academies, certificates, consulting, and strategies. Customer Experience: customers’ realities vs. expectations. Be specific about what they are.
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.
PeopleMetrics
JULY 23, 2018
The result is that VoC becomes the single source of truth for all experiential customer feedback. Every company that is serious about being customer-centric and listening to customers must invest in a VoC software platform that helps them collect customer feedback, quickly understand what it means, and act on it.
Comm100
FEBRUARY 16, 2018
Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6 Tema Frank, Customer Experience Expert and author of PeopleShock: The Path to Profits When Customers Rule, predicts that 2018 will see more of these breaches. There will be more big data security breaches,” she writes.
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