Article Banking Consulting Customer Care 
Beyond Philosophy
SEPTEMBER 11, 2014
Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. That is to say, Amazon has it—and Bank of America doesn’t. They have stated publicly they want to be the “ Earth’s most customer centric company. ” I would argue that this is true of Bank of America.
CSM Magazine
DECEMBER 1, 2022
Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
SEPTEMBER 11, 2014
Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. That is to say, Amazon has it—and Bank of America doesn’t. They have stated publicly they want to be the “ Earth’s most customer centric company. ”. I would argue that this is true of Bank of America. The Top 10 Companies.
ShepHyken
NOVEMBER 10, 2017
This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.
Skybridge
MAY 11, 2020
In a recent article by David Michels and Luca Penna, of consulting firm Bain & Company, this point by looking at how Roosevelt, Churchill, and Stalin began planning the post-war recovery months before armistice was in sight anywhere. At the same time, the bank is also planning for the post–Covid-19 future.
Skybridge
MAY 11, 2020
In a recent article by David Michels and Luca Penna, of consulting firm Bain & Company, this point by looking at how Roosevelt, Churchill, and Stalin began planning the post-war recovery months before armistice was in sight anywhere. At the same time, the bank is also planning for the post–Covid-19 future.
Outsource Consultants
JANUARY 24, 2022
With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. Though the cost of call centers in the Philippines is on the rise, the years-long investment in customer care can counteract the price increase. In retrospect, late 2019 seems like another world.
Expert insights. Personalized for you.
347 
Let's personalize your content