AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3). The following table shows the moderation labels, content type, and confidence scores returned in the API response. Graphic Violence L2 92.6% Explosions and Blasts L3 92.6%

APIs 102

APIs Advertising Enterprise Technology 102

AWS Machine Learning

NOVEMBER 7, 2023

Today, we are excited to unveil three generative AI demos, licensed under MIT-0 license : Amazon Kendra with foundational LLM – Utilizes the deep search capabilities of Amazon Kendra combined with the expansive knowledge of LLMs. Having the right setup in place is the first step towards a seamless deployment of the demos.

Enterprise 92

Enterprise APIs Engineering Accountability 92

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks.

APIs 110

APIs Healthcare Scripts Enterprise 110

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. For details about Amazon IVS costs, refer to Costs (Low-Latency Streaming).

APIs 86

APIs Engineering Advertising Accountability 86

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

Management 86

Management Schedule adherence Coaching Contact Center 86

TechSee

MARCH 21, 2024

Frictionless Access: Customers can access the web-based installation guide via QR codes, SMS, emails, or directly through an API, with no download required. Low-Code Management: Our platform allows easy customization and optimization of the installation flow, ensuring it can be adapted to any service provider’s needs.

Self service 124

Self service APIs Upselling Contact Center 124

SmartAction

MARCH 1, 2022

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own. See a Demo.

Management 74

Management SaaS Virtual Agent Automotive 74

AWS Machine Learning

NOVEMBER 6, 2023

Custom Queries is easy to integrate in your existing Textract pipeline and you continue to benefit from the fully managed intelligent document processing features of Amazon Textract without having to invest in ML expertise or infrastructure management. Adapters can be created via the console or programmatically via the API.

APIs 98

APIs Best practices Banking Accountability 98

AWS Machine Learning

MAY 23, 2023

Fargate is a technology that you can use with Amazon ECS to run containers without having to manage servers or clusters or virtual machines. The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. View the deployed resources on the AWS Management Console.

APIs 90

APIs Accountability Construction Management 90

AWS Machine Learning

APRIL 18, 2024

Check out the following demo to see how it works. When you’re done, you’ll wonder how you ever managed without it! Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application.

APIs 106

APIs Accountability Analytics Entertainment 106

Upstream Works

OCTOBER 23, 2019

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. All of these interactions are pinpoints on a customer journey map that are (or should be) connected in order to effectively manage the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

AWS Machine Learning

MAY 15, 2023

Unlike the existing Amazon Textract console demos, which impose artificial limits on the number of documents, document size, and maximum allowed number of pages, the Bulk Document Uploader supports processing up to 150 documents per request and has the same document size and page limits as the Amazon Textract APIs.

APIs 71

APIs Construction Accountability Best practices 71

AWS Machine Learning

MARCH 1, 2024

Lambda receives the iterative transcripts from EventBridge, determines when a conversation is complete, and invokes the Transcript API within Genesys Cloud and drops the full transcript in an S3 bucket. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration. Choose Add Client. Choose Save.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

JUNE 8, 2022

In this post, we guide you through the steps required to configure an Amazon Lex V2 chatbot, connect it to Uneeq’s digital human, and manage a conversation. Amazon API Gateway. The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot.

APIs 81

APIs Telecommunications Chatbots Accountability 81

JustCall

JANUARY 23, 2024

A ticketing system, in general terms, refers to an IT support system that allows companies to manage, track, expedite, and resolve issues efficiently. The WhatsApp ticketing system tool allows sales and customer support teams to register, process, manage, and track customer requests through the WhatsApp platform.

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

MARCH 11, 2024

Data from upstream systems including customer data platforms (CDPs) like Twilio Segment, order management, product catalog, and user management systems are collected in a data warehouse, which in VistaPrint’s case is Snowflake. Emeline Escolivet is the Engineering Manager for the Recommendations team at Vista.

Personalization 91

Personalization Engineering APIs Advertising 91

AWS Machine Learning

MAY 17, 2023

The events trigger Lambda functions to make API calls to Amazon Transcribe and invoke the real-time endpoint hosting the Flan T5 XL model. SageMaker endpoints are fully managed and support multiple hosting options and auto scaling. Once created, the endpoint can be invoked with the InvokeEndpoint API. Choose Create folder.

APIs 69

APIs Scripts Engineering Management 69

Nexmo

JUNE 17, 2019

You can create your own voicemail application powered by the Nexmo Voice API and Ruby on Rails. From your command line execute the following: $ rails new nexmo-rails-voicemail-demo --database=postgresql. You also installed the dotenv-rails gem that will assist us when we add our Nexmo API credentials as environment variables.

APIs 81

APIs Accountability Management 81

Nexmo

JUNE 17, 2019

You can create your own voicemail application powered by the Nexmo Voice API and Ruby on Rails. From your command line execute the following: $ rails new nexmo-rails-voicemail-demo --database=postgresql. You also installed the dotenv-rails gem that will assist us when we add our Nexmo API credentials as environment variables.

APIs 81

APIs Accountability Management 81

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. The MONAI AI models and applications can be hosted on Amazon SageMaker , which is a fully managed service to deploy machine learning (ML) models at scale.

Healthcare 92

Healthcare APIs Enterprise Engineering 92

VirtualPBX

SEPTEMBER 24, 2021

Automations are essential for efficient workflows and time management. For managers, it’s important to trust but verify that business operations are running like clockwork. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.

voip 98

voip Call Logging Telecommunications Call flow 98

Quiq

OCTOBER 12, 2021

Perhaps one of the most important new features of Messenger’s API support for Instagram is that it enables customers and brands to initiate automated conversations through various entry points on the platform. Care: Seamless Order Management and Support. See a Demo Today. Engagement: How To Start Conversations on Instagram.

APIs 52

APIs Enterprise Personalization Management 52

AWS Machine Learning

AUGUST 15, 2022

You can get started without any prior machine learning (ML) experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. You can use the Amazon Personalize console or API to create a filter with your logic using the Amazon Personalize DSL (domain-specific language). It only takes a few minutes.

Personalization 69

Personalization APIs Entertainment Marketing 69

ShepHyken

DECEMBER 13, 2019

Get ahead of risk management before it strikes. Consider the number of critical APIs that are embedded. Double the APIs – quadruple your problems! Leslie Cottenje notes that it is important to question: how real is the demo? Demo environments are at risk of being engineered to appear perfect.

APIs 254

APIs Enterprise Government Customer Experience 254

AWS Machine Learning

JULY 5, 2023

The text can be input from the browser or through an API call to the endpoint exposed by our solution. This calls an API (3) through Amazon API Gateway , to invoke an AWS Lambda function (4). This capability is useful for creating dynamic audio books, educational content, and richer text-to-speech applications.

APIs 66

APIs Chatbots Education Accountability 66

AWS Machine Learning

DECEMBER 1, 2022

You can use this capability either through SageMaker inference update-endpoint APIs or through the SageMaker console. You can use this capability in one of two ways: Managed shadow testing using the SageMaker Console – You can leverage the console for a guided experience to manage the end-to-end journey of shadow testing.

APIs 76

APIs Metrics Management Engineering 76

AWS Machine Learning

APRIL 19, 2023

In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible. Thirdly, there are improvements to demos and the extension for Spark.

Engineering 73

Engineering APIs Scripts Education 73

AWS Machine Learning

DECEMBER 14, 2023

The evolution continued in April 2023 with the introduction of Amazon Bedrock , a fully managed service offering access to cutting-edge foundation models, including Stable Diffusion, through a convenient API. These models are easily accessible through straightforward API calls, allowing you to harness their power effortlessly.

Entertainment 91

Entertainment Construction APIs Engineering 91

ConvergeOne

MAY 4, 2021

At its most basic level, CPaaS is simply an API-based model for accessing carrier services and the media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services not in the form of regular trunks, but as API-based web services.

APIs 64

APIs Transportation voip Contact Center 64

VirtualPBX

AUGUST 5, 2021

Best of all, your support can manage all the conversations in one place while utilizing the company line to keep their private telephone number discreet. You will have the power to fully automate SMS marketing , send an SMS from your CRM , and utilize our API to make a custom Business SMS integration. Appointment Reminders.

APIs 98

APIs CRM Sales Feedback 98

Hodusoft

MARCH 6, 2024

It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints. BPO or Business Process Outsourcing is a term used for delegating specific business tasks to an external party or a team of experts who can handle and manage the task in a better manner than anyone else.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Get a Demo. Twilio Flex is a robust and flexible cloud-based call center platform. However, Twilio Flex lacks critical reporting and dashboard functionality that most contact centers require.

APIs 52

APIs Contact Center Call Center Government 52

AWS Machine Learning

FEBRUARY 14, 2023

The use of the AWS Lambda function will provide you with fine-grained control of the Amazon Kendra API calls. For the purposes of the demo, you will have two different users in Amazon Cognito belonging to two different departments. You can do this in the Amazon Kendra console, by going to Data management and choosing Facet definition.

Chatbots 78

Chatbots APIs Construction Engineering 78

ConvergeOne

MAY 4, 2021

At its most basic level, CPaaS is simply an API-based model for accessing carrier services and the media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services not in the form of regular trunks, but as API-based web services.

APIs 40

APIs Transportation voip Contact Center 40

AWS Machine Learning

NOVEMBER 1, 2022

Although Autopilot eliminates the heavy lifting of building ML models, MLOps engineers still have to create, automate, and manage end-to-end ML workflows. Create two AWS Identity and Access Management (IAM) roles: LambdaExecutionRole and SageMakerExecutionRole , with permissions as outlined in the SageMaker notebook.

Scripts 76

Scripts APIs Metrics Engineering 76

SmartAction

NOVEMBER 1, 2023

Conversational AI can be used in any industry for various use cases, including billing and payments, collection, authentication, claims, order management, scheduling, and reservations. It linked via API to internal data sources and current customer input to find a successful solution. Request a demo now. It’s the future, today.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59