CSM Magazine

APRIL 26, 2024

Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. Identify the metrics for your organization’s learning initiatives and concentrate on monitoring those specific areas. This eliminates data entry and decreases the likelihood of errors.

APIs 52

APIs Analytics Metrics Education 52

Expivia

FEBRUARY 15, 2024

By learning from your data and emulating the best practices of your top agents, Autopilot can handle a wide range of customer inquiries, providing consistent, high-quality responses and freeing up human agents for more complex issues.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. Pursue Metrics-Driven Quality and Continuous Improvement In IDP, what gets measured gets improved.

Best practices 87

Best practices Metrics Feedback Enterprise 87

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 126

Best practices Government Engineering Accountability 126

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 112

APIs Accountability Analytics Entertainment 112

AWS Machine Learning

NOVEMBER 17, 2022

Their production segment is therefore an integral building block for delivering on their mission—with a clearly stated ambition to become world-leading on metrics such as safety, environmental footprint, quality, and production costs. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC.

APIs 92

APIs Accountability Metrics Engineering 92

AWS Machine Learning

OCTOBER 27, 2022

To achieve these operational benefits, they implemented a number of best practice processes, including a fast data iteration and testing cycle, and parallel testing to find optimal data combinations. We can then call a Forecast API to create a dataset group and import data from the processed S3 bucket.

APIs 97

APIs Best practices Metrics Government 97

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 85

APIs Accountability Enterprise Transportation 85

AWS Machine Learning

SEPTEMBER 9, 2022

The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. The independent nature of each individual metric transformation also makes Lambda, which is a stateless service on its own, a good fit for this problem.

Personalization 73

Personalization APIs Engineering Metrics 73

AWS Machine Learning

SEPTEMBER 8, 2023

The TextractAsync task calls Amazon Textract using the asynchronous Application Programming Interface (API) following best practices with Amazon Simple Notification Service ( Amazon SNS ) notifications and OutputConfig to store the Amazon Textract JSON output to a customer Amazon S3 bucket.

Construction 106

Construction Metrics Best practices APIs 106

AWS Machine Learning

APRIL 24, 2023

In this post, we explore how AWS customer Pro360 used the Amazon Comprehend custom classification API , which enables you to easily build custom text classification models using your business-specific labels without requiring you to learn machine learning (ML), to improve customer experience and reduce operational costs.

APIs 62

APIs Customer Experience Feedback Chatbots 62

AWS Machine Learning

JULY 19, 2022

To test the model output, we use a Jupyter notebook to run Python code to detect custom labels in a supplied image by calling Amazon Rekognition APIs. Start the model and analyze the image with the trained model using the Rekognition Custom Labels API. Deploy the model and analyze the images using the Rekognition Custom Labels API.

APIs 70

APIs Metrics Enterprise Government 70

delighted

DECEMBER 5, 2022

Whether you’re capturing your Net Promoter Score, Customer Satisfaction Score, or another survey metric, 30 days is a great period to report on your feedback. That’s why it’s key to choose a survey platform that’s easy to use, with best practices baked in, and to automate as much as you can. When is it time to upgrade?

Surveys 91

Surveys Feedback Best practices APIs 91

AWS Machine Learning

JULY 24, 2023

If the model changes on the server side, the client has to know and change its API call to the new endpoint accordingly. In this post, we share best practices to deploy deep learning models with FastAPI on AWS Inferentia NeuronCores. Based on these metrics an informed decision can be made. 3 Inf1.24xlarge 16 64 1.5

Scripts 73

Scripts APIs Engineering Best practices 73

Select VoiceCom Blog

APRIL 17, 2023

Establishing key performance indicators (KPIs) and monitoring these metrics help you measure progress and flag any factors that might be an issue in the long run. Business Process Management Best Practices Following BPM best practices is essential to effectively manage and improve your company’s processes for success.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

Totango

MAY 17, 2023

By empowering sales, marketing and customer success teams to work together more closely, his team can ensure initial goals and metrics are clearly understood and the appropriate milestones are transparently agreed upon.

Sales 106

Sales Marketing Metrics APIs 106

AWS Machine Learning

OCTOBER 5, 2022

For a real-time prediction, you call the GetEventPrediction API after a user presents valid login credentials to quantify the risk of ATO. If you provide labels, Amazon Fraud Detector uses them to automatically calculate an Account Takeover Discovery Rate and display it in the model performance metrics. Category. Upload event data.

Accountability 71

Accountability APIs Metrics Engineering 71

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. You can also build your own custom integrations using our APIs. What are omnichannel KPIs?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

JUNE 5, 2023

Desired target metrics, improvement monitoring, and convergence detection monitors the performance of the model and assists with early stopping if the models don’t improve after a defined number of training jobs. Autotune uses best practices as well as internal benchmarks for selecting the appropriate ranges.

APIs 77

APIs Enterprise Benchmark Metrics 77

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices. Prerequisites.

Accountability 83

Accountability Best practices Scripts Engineering 83

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

MARCH 13, 2023

Using the SageMaker Inference Toolkit in building the Docker image allows us to easily use best practices for model serving and achieve low-latency inference. Finally, we use Amazon API Gateway as a way of integrating with our front end, the Ground Truth labeling application, to provide secure authentication to our backend.

Metrics 69

Metrics APIs Feedback Engineering 69

Talkdesk

OCTOBER 8, 2020

So which best practices should banks embrace in their pursuit of seamless client experiences (CX) in the age of digital banking? However, face-to-face banking is still a vital component of banking and one that must be preserved. Even in the digital sphere, clients value a personal touch. Embrace the cloud.

Banking 119

Banking Chatbots Virtual Agent Contact Center 119

pindrop

JULY 6, 2021

Keep things simple with API integration whenever possible. Pindrop’s APIs are straightforward – the footprint is small, they’re effortless to use. It’s a simple process, and the APIs are leveraged across both the agent leg and the IVR leg of the call. CALLER AUTHENTICATION BEST PRACTICES.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

AWS Machine Learning

MARCH 13, 2023

The performance of the models is evaluated based on the model-specific metrics (such as F1 score, MSE, or confusion matrix). We use the SageMaker list-models API to identify if it’s retraining based on the model retraining version number and timestamp.

Engineering 82

Engineering APIs Metrics Management 82

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

AWS Machine Learning

OCTOBER 2, 2023

For more information about best practices, refer to the AWS re:Invent 2019 talk, Build accurate training datasets with Amazon SageMaker Ground Truth. For this we use AWS Step Functions , a serverless workflow service that provides us with API integrations to quickly orchestrate and visualize the steps in our workflow.

Scripts 95

Scripts Construction Engineering APIs 95

AWS Machine Learning

JANUARY 4, 2024

In this post, we provide an introduction to text to SQL (Text2SQL) and explore use cases, challenges, design patterns, and best practices. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) via a single API, enabling to easily build and scale Gen AI applications.

Best practices 122

Best practices Enterprise Engineering APIs 122

AWS Machine Learning

JULY 24, 2023

In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. GPT-2 model overview Open AI’s GPT-2 is a large transformer -based language model with 1.5 Specifically, Dockerfile and build.sh gpt2 and predictor.py client('sts').get_caller_identity()['Account']

APIs 67

APIs Engineering Construction Benchmark 67

Eptica

AUGUST 1, 2018

Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information. You might also be interested in these posts: Why traditional VoC metrics don’t deliver the insight you need to succeed. Share this page on: Tweet.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

AWS Machine Learning

APRIL 6, 2023

While keeping a constant collaborative workstream with our team, MLSL helped us with upskilling our professionals when it comes to scientific excellence and best practices on ML development using AWS infrastructure.” – Bart Zeeman, Strategist and Analyst at CTO office in NXP Semiconductors.

Sales 80

Sales Metrics APIs Marketing 80

ChurnZero

DECEMBER 29, 2020

In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. 9 Must-Have Integrations to Level Up Customer Success Software.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

AWS Machine Learning

FEBRUARY 16, 2023

Amazon Kendra removes all the document data stored in the index, and all run histories and metrics associated with the data source. She provides technical guidance to AWS Partners in following best practices to build secure, resilient, and highly available solutions in the AWS Cloud. Pass the document as binary data (blob).

Enterprise 71

Enterprise APIs Engineering Best practices 71

CustomerSuccessBox

FEBRUARY 28, 2022

Which is the key customer retention metrics to track?- Best practices: Consumption vs subscription. Best Practices: It has its NRR retained at $2B ARR. Best Practices: 1000 customers of all pay $100k +. Best Practices: Freemium is a direct conversion and lead generation strategy.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

AWS Machine Learning

SEPTEMBER 1, 2023

In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. If an organization has no AI/ML experts in their team, then an API service might be better suited for them. 15K available FM reference Step 1.

Engineering 106

Engineering Accountability Construction APIs 106

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. At the high level, we will discuss Real Growth in SaaS metrics of yours like MRR Retention, MRR churn, Onboarding time, etc.

APIs 52

APIs Accountability SaaS Marketing 52

AWS Machine Learning

DECEMBER 5, 2022

Then we dive into the two key metrics used to evaluate a biometric system’s accuracy: the false match rate (also known as false acceptance rate) and false non-match rate (also known as false rejection rate). Finally, we discuss a framework and best practices for performing an evaluation of an identity verification service.

Metrics 69

Metrics Best practices Banking APIs 69