AWS Machine Learning

OCTOBER 26, 2023

At Intuitivo, we believe that the future of retail lies in creating highly personalized, AI-powered, and computer vision-driven autonomous points of purchase (A-POP). We used the AWS Neuron SDK—a set of software tools used with Inferentia—to compile and optimize our models for deployment on EC2 Inf1 instances.

APIs 97

APIs Technology Banking Customer centricity 97

JustCall

JANUARY 23, 2024

The WhatsApp ticketing system tool allows sales and customer support teams to register, process, manage, and track customer requests through the WhatsApp platform. It is a big possibility that most of your customers use this platform to communicate personally and professionally. This is similar to how WhatsApp uses a ticketing system.

APIs 52

APIs Chatbots Multichannel Accountability 52

JustCall

JANUARY 5, 2023

The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Because it includes the most advanced analysis features, Genesys is the ideal tool for market research. CallMiner Eureka. VoiceAnalytics.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 86

Healthcare Government Engineering APIs 86

Creative Virtual

JANUARY 26, 2023

We’ve been having lots of discussions with our customers and partners, as well as internally, about how this can deliver value to businesses using our V-Person solutions. Using it as a generative tool means you can’t steer in detail what it’s going to say. What kind of AI is ChatGPT and how is that different from how V-Person works?

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

pindrop

JULY 6, 2021

We’ve organized a collection of tools, assets, and other resources to aid contact center leaders in their race to optimize operational costs, improve customer experience, and improve security measures, as organizations restructure and prepare for the road ahead. Table of Contents. WHAT IS CALLER AUTHENTICATION? ACTIVE AUTHENTICATION.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

Nexmo

JULY 18, 2019

Their mobile application and website are pretty good, but when I saw that YNAB had recently launched an API it made me think about other ways to access the data in my budget. You’ve been able to call your bank to check the balance on your account for years, but that’s not useful for me. Creating a Nexmo Application.

APIs 73

APIs Accountability Banking Engineering 73

CSM Magazine

OCTOBER 10, 2023

Companies are always trying to use the latest digital tools to get ahead. They can even personalize payment reminders to each customer, taking the convenience factor to the next level. Providing choices like direct bank transfers, cards, and digital wallets reduces abandoned carts and lifts sales.

APIs 59

APIs Healthcare Banking Sales 59

TRUSTID

JANUARY 8, 2013

Thanks, in part, to the rapid rise of Caller ID spoofing tools and social engineering schemes. These telephone scams take advantage of the risky handling of personally identifiable information (PII) over the Internet to defeat security methods like knowledge-based authentication (KBA) security questions.

Banking 48

Banking APIs Engineering Accountability 48

Hodusoft

FEBRUARY 22, 2022

Through its communication platform offering APIs and SDKs for SMS / MMS, Programmable Voice, and SIP Trunking, the company aims to serve the US customers with a mix of communication solutions through pay-as-you-go/subscription-based model, growth, and scale plans. . HoduPBX – IP PBX Software.

Marketing 52

Marketing Real estate Call Center Enterprise 52

AWS Machine Learning

SEPTEMBER 1, 2023

Note that multiple personas can be covered by the same person depending on the scaling and MLOps maturity of the business. All the produced models and code automation are stored in a centralized tooling account using the capability of a model registry. Example use cases are clothing design generation or imaginary personalized images.

Engineering 100

Engineering Accountability Construction APIs 100

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. Modern marketers and customer success managers leverage in-app feedback tools as they eliminate the need for the users to leave the app for providing valuable feedback. . 16 Mobile In-App Feedback Tools.

Feedback 78

Feedback Surveys APIs Customer centricity 78

Expivia

APRIL 1, 2021

Now, we are moving beyond that to predictive behavior routing which takes the personality profiles of the customer as they call in; this matches them with agents of similar profiles who are available to take a call. If your smart television has an error, it will initiate contact with customer service through an API to discover the problem.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Personalized recommendations. Fraud detection.

Scripts 71

Scripts Metrics APIs Healthcare 71

AWS Machine Learning

NOVEMBER 1, 2023

Today, personally identifiable information (PII) is everywhere. PII is sensitive in nature and includes various types of personal data, such as name, contact information, identification numbers, financial information, medical information, biometric data, date of birth, and so on.

APIs 85

APIs Engineering Government Telecommunications 85

SmartKarrot

JUNE 2, 2022

Users also have access to a bunch of resources and tools that will help them in the long run. Mastercard offers a personalized customer experience for its users. ING is a popular bank that helps customers transact from anywhere in the world. Keeping its global nature in mind, the bank offers a unique customer experience.

B2B 10

B2B Customer Experience B2C Banking 10

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Here are a few tips on how to optimize your Web self-service tools to create a better overall member experience. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.

Self service 40

Self service CRM Contact Center Analytics 40

AWS Machine Learning

AUGUST 26, 2022

Legacy optical character recognition (OCR) tools are cost-prohibitive, error-prone, involve a lot of configuring, and are difficult to scale. We then perform enrichment for select documents, which can be things like personally identifiable information (PII) redaction, document tagging, metadata updates, and more.

APIs 84

APIs Banking Accountability Analytics 84

ProProfs Blog

NOVEMBER 15, 2021

While searching for the best survey tools, you might have bumped into Typeform. However, with numerous alternatives to Typeform available in the market, finding the right survey tool remains a nightmare for most businesses. The above-mentioned features are surely compelling to be a great form and survey tool. What Is Typeform.

Surveys 148

Surveys Analytics Enterprise Feedback 148

Comm100

OCTOBER 19, 2022

The right chatbot features combine to create a tool that meets customer expectations and delivers prompt answers to questions. Personal Scan. This is a verification of an individual’s identity if they make a transaction or if the bot needs to access a bank account during the chat. #3 10 Chatbot API. 3 Visual Flow Builder.

Chatbots 86

Chatbots APIs Analytics Upselling 86

Pointillist

FEBRUARY 19, 2018

This will result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, so that they feel more natural to customers. Data insights are one of the primary tools for CX enhancement. The world would be a beautiful place if all touchpoint data was available through APIs.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

APRIL 23, 2023

Probably, you have already seen a chat box on the side of a website screen that pops up when you enter it, even with a personalized message, for example. Task-Specific Chatbots As the name suggests, this type of chatbot is meant to aid customers with specific tasks, delivering highly personalized answers. “How can I help you?”

Chatbots 75

Chatbots B2C Self service Banking 75

AWS Machine Learning

DECEMBER 5, 2022

Whether it’s registering at a website, transacting online, or simply logging in to your bank account, organizations are actively trying to reduce the friction their customers experience while at the same time enhance their security, compliance, and fraud prevention measures. Onboarding: One-to-one verification.

Metrics 68

Metrics Best practices Banking APIs 68

SmartKarrot

SEPTEMBER 25, 2020

Owing to its exceptional and magnificent features, AI is all set to give a new face to the SaaS industry, including astonishing business opportunities, hyper-personalized experiences, and much more. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. Let’s find out! Salesforce.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

Owing to its exceptional and magnificent features, AI is all set to give a new face to the SaaS industry, including astonishing business opportunities, hyper-personalized experiences, and much more. With ‘ API-led connectivity ’, MuleSoft aims at unleashing the true potential of AI in data governance. Let’s find out! Salesforce.

SaaS 8

SaaS APIs Analytics Enterprise 8

pindrop

SEPTEMBER 26, 2021

For lower-risk interactions (those that may require two or fewer factors of authentication), Automatic Number Identification (ANI) Validation combined with ANI match can be a powerful tool to authenticate customers and help protect their information from bad actors. The process does not require the caller’s active participation.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Call flow 141

Call flow Technical Support Sales APIs 141

JustCall

APRIL 5, 2023

It includes integration with popular CRMs, helpdesks, and collaboration tools like: Salesforce Zendesk Slack Microsoft Teams Service Now Microsoft Dynamics 365 Zoom Big Commerce Contactually Freshdesk Front Additionally, users can also access paid integrations through 80+ tools available in the AppConnect marketplace.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

JustCall

FEBRUARY 28, 2024

And when you think about the range of features the latter offers at $49 per user per month — all 3 dialers, bulk SMS campaigns and workflows, live call monitoring , advanced analytics and reporting, API and webhooks, live call monitoring, and so much more, it is simply astounding. What is the JustCall Auto Dialer? That’s not all!

Real estate 52

Real estate CRM APIs Sales 52

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. In this post, we’ll cover what to look for in chatbot software and how to find the best chatbot tool for your business. Personalized experiences. With API for both the server side and client side, developers can create custom chatbots.

Chatbots 52

Chatbots Sales APIs Enterprise 52

OctopusTech

NOVEMBER 21, 2022

BigCommerce provides payment apps to users through merchant service providers who play a third-party role between credit card companies or banks and your BigCommerce store. Note: If you are not able to find the payment platforms of your choice in the list, then you can use the API integration method but it requires proper technical knowledge.

Banking 62

Banking Accountability Abandon rate APIs 62

JustCall

APRIL 18, 2023

Integrate-able to CRM & Business Tools Integration of the best sales call center software with your staple CRM and other business tools extends the entire system’s functionality. As a starter, tool integration synchronizes customer information, automates specific tasks, and unifies call center processes.

call center software 52

call center software Call Center call center solutions Enterprise 52

ViiBE Blog

JULY 30, 2021

The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. However, as the market is evolving and customer expectations are reaching a new high, more innovative data tracking tools have emerged.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Quiq

MARCH 26, 2021

If the respondent answers “yes”, they are then asked “How well does this person speak English?”. When engaging with Limited-English speaking customers, companies may give agents the freedom to use free online translation tools, this can leave the door open to data leaks and not give the organization full view of the engagement.

Chatbots 52

Chatbots APIs Customer Support Banking 52

Quiq

MARCH 26, 2021

If the respondent answers “yes”, they are then asked “How well does this person speak English?”. When engaging with Limited-English speaking customers, companies may give agents the freedom to use free online translation tools, this can leave the door open to data leaks and not give the organization full view of the engagement.

Chatbots 52

Chatbots APIs Customer Support Banking 52

Avaya

JULY 22, 2019

Consider that: Customers are well informed about the market and finding alternatives is easier than ever; whether it’s changing banks or telcos, all it takes is a few clicks for the customer to ditch your brand for the promise of another. The competitive landscape fosters innovation, but it also makes many customers less loyal.

Customer Experience 77

Customer Experience APIs Banking Chatbots 77

JustCall

FEBRUARY 28, 2024

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Orum’s integration with tools like Salesforce and Outreach is a boon for many sales environments. You prefer a tool with a simpler learning curve and ease of use.

Real estate 52

Real estate CRM Sales Analytics 52