Serenova

AUGUST 23, 2019

Modern contact centers now also have an increasingly powerful arsenal of technology to help deliver digitally transformed customer care in any season. Here’s a summary of webinar highlights. Speech analytics powered by AI goes far beyond what a single supervisor can learn listening to individual phone calls.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

Playvox

MARCH 19, 2024

From recognizing customer service agents to making coaching easier, AI can help improve employee happiness, agent experiences, job satisfaction, and overall well-being, among many other benefits to significantly impact company culture and organizational success. Powerful, right?

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

JustCall

MARCH 9, 2023

Proactive customer service and reactive customer care are two widely-used approaches to customer service. Organizations use these to manage customer interactions and relationships. And while proactive customer care can improve customer satisfaction, it can be time-consuming and difficult to implement.

Customer Service 40

Customer Service Customer Care Education Feedback 40

Playvox

FEBRUARY 16, 2024

The Role of AI in Quality Management According to a June 2023 McKinsey report , about 75 percent of the value that generative AI use cases could deliver falls across four areas: Customer operations, marketing and sales, software engineering, and R&D. These processes had high costs but generated low value and non-strategic insights.

Quality management 75

Quality management Contact Center Management Best practices 75

Serenova

FEBRUARY 3, 2020

In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors (including Serenova Vice President of Customer Success Jen Jackson ) ICMI Group Principal Analyst Roy Atkinson explored what’s trending in 2020 and why contact center leaders should pay attention. Social Customer Care.

Interactive Voice Response 40

Interactive Voice Response Self service Contact Center Analytics 40

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **. . Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

ChurnZero

JUNE 12, 2020

It depends on your go-to-market (GTM) strategy and your product complexity, but there are generally four functional groups: Professional Services (also referred to as onboarding), Customer Care, Customer Success Management, and Customer Success Operations. When should I add Customer Success Operations?

SaaS 80

SaaS Metrics Customer retention Analytics 80

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Zoom Is Best-suited for: Zoom is best suited for using the following functionalities: video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat whether for a small or large business.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Vonage

MARCH 26, 2018

These statistics reveal that for many businesses, the core of aspects of customer care are still carried out in the contact center. Robot-powered customer service should assist humans, not replace them. Most customers are happy to interact with robot-powered service tech if they can solve their problems.

Self service 63

Self service Banking Chatbots CRM 63

NICE inContact

APRIL 12, 2017

Sheila McGee- Smith, founder of McGee-Smith Analytics, says, “True digital transformation touches every part of the business, but it begins in the contact center with customer care.” Why? All made possible because of their initial move to the cloud and their persistent innovation once they got there.

Best practices 48

Best practices Contact Center Interactive Voice Response Enterprise 48

NobelBiz

FEBRUARY 22, 2023

8- Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. If you have any questions or concerns, your vendor should be able to assist you and provide prompt and dependable customer care.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

Verint

OCTOBER 2, 2017

CRMXchange Roundtable Webinar. October 12; Webinar. Verint’s Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 p.m. destination CRM.com Webinar. October 25; Webinar.

Customer Service 30

Customer Service Metrics Contact Center Customer Care 30

Balto

DECEMBER 5, 2022

Assure high customer satisfaction in all interactions across all channels. You’ll be able to use the software’s powerful analytics to get the best possible response times for your call center agents. In turn, the software protects private patient data from unauthorized access during the customer care process.

call center software 52

call center software Healthcare Call Center Contact center software 52

SharpenCX

MARCH 17, 2020

Watch Now : Watch this webinar to see how HotSchedules navigated Cloud Migration for better business results. Digital transformation in your call center also benefits your customers and service level. Legacy contact center systems make it hard to keep up with customer expectations as they evolve. Prepare for Remote Work.

Call Center 90

Call Center Contact Center Contact center software Technology 90

NobelBiz

FEBRUARY 21, 2022

8 – Social media and other Channels are not supported Providing customer care via social media , webchat, and other communication channels is becoming widely popular. If you have any questions or concerns, your vendor should be able to assist you and provide prompt and dependable customer care.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet It’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Webinar: ROI of Social Customer Car e Sept 6th @clarabridge [link] #custserv #CX. Webinar Sept 13th @clarabridge [link]. Webinar: How #DPM is the new #CX Sept 28th @dynatrace [link] @constellationr. (If

Management 40

Management Customer Experience Customer Service Personalization 40

CSM Magazine

MARCH 27, 2020

In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support. It’s anywhere from 5x to 25x more expensive to acquire a new customer than it is to keep a current one. The evolution happened like this: In the 60s, we got call centers.

Customer Support 52

Customer Support Self service Feedback Upselling 52

C3Centricity

DECEMBER 3, 2018

CustomerFirst #CEX #CRM #Customer Click To Tweet. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. In it, I share many Tips, Tools and Templates to improve your Customer Targeting, Understanding & Engagement, to Grow your Business Faster.

Big data 59

Big data Marketing B2C CRM 59

SmartKarrot

AUGUST 3, 2021

Prioritize tasks and relay feedback to the product team for potential design improvements or new features that will result in an exceptional customer experience. Lead, manage and expand the customer care team. Drive product adoption through 1:1 customer interactions, training sessions, events and webinars.

Benchmark 10

Benchmark Customer advocacy Customer retention Education 10

NobelBiz

MARCH 23, 2022

How do you plan to measure the customer service process? What analytics do you offer? Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Because he is well-versed in customer service, the latter may even be able to assist you.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak. Cynthia Del Pozo. Dione Hedgpeth.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries.

Education 40

Education Metrics Marketing Journey mapping 40

SmartKarrot

JULY 8, 2020

It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market. This is primarily a user analytics tool. Pricing: Free trial and upgrade.

SaaS 10

SaaS Analytics APIs Enterprise 10