NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). To assess the ease of integration, it’s helpful to inquire about the vendor’s experience working with similar systems and to request case studies or customer testimonials.

call center software 98

call center software Call Center APIs Contact Center 98

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). Follow this event on Twitter here. The event focuses on helping attendees move forward, better allocate limited resources, or simply get started.

Customer Service 108

Customer Service Contact Center Education Engineering 108

ProProfs Blog

OCTOBER 23, 2020

Sample language question in your demographic survey: Read More: Checkout 48 Event Survey Questions To Gain Mind-Blowing Insights. #5. For example, a customer with a science degree requires an analytical pitch, while an emotional pitch suits a participant from an arts background. Case Study: . Source: Women’sHeath.

Surveys 151

Surveys Transportation Education Marketing 151

Aspect

APRIL 18, 2019

We’ve had some really cool sessions like how to enable mobile scheduling, best practices for speech analytics, case studies and so much more. If you’re passionate about sharing your expertise, real-world strategies and knowledge and are available to attend the entire ACE 2019 event we’d love to hear from you.

Best practices 87

Best practices Analytics 87

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. . Overall NPS score.

Metrics 101

Metrics Best practices Customer retention Enterprise 101

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at a single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository. Reference. [1]

Analytics 69

Analytics Healthcare Scripts Accountability 69

Hodusoft

MAY 10, 2024

Disaster Recovery and Business Continuity Virtual call centers are less susceptible to disruptions caused by natural disasters, infrastructure failures, or other unforeseen events. Features and Offerings Assess each provider’s feature set, including call routing , IVR , call recording, analytics, and reporting.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Aspect

AUGUST 21, 2019

ACE Europe 2019 is here and is set to be our most insightful instalment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation , interaction management and engagement analytics.

Best practices 70

Best practices Self service Analytics Education 70

AWS Machine Learning

SEPTEMBER 27, 2023

By using Amazon CloudWatch in the solution, MDaudit monitors metrics, events, and logs throughout the end-to-end solution. Guy Loewy is a Senior Solutions Architect At Amazon Web Services with a focus on serverless and event driven architecture.

Healthcare 95

Healthcare Engineering SaaS Analytics 95

CSM Magazine

OCTOBER 5, 2020

Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. In celebration of our 10th anniversary, we are bringing our most senior line-up yet.

Customer Service 52

Customer Service Chatbots Self service Analytics 52

Inbenta

DECEMBER 14, 2021

For example, after a major natural event, insurers can send customers details on how to file a claim before they start getting thousands of calls on how to do so. Following such an event, the sudden peak in demand might leave your teams exhausted and unable to handle the workload. Case studies. Case study 1: AG2R.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

ProProfs Blog

JANUARY 28, 2021

Build Customer Relationships at Business Events. Publish Blog Posts and Case Studies. At the end of each post, they added this friendly form (see the picture below) to invite more customers to join their case studies. Build Customer Relationships at Business Events. Publish Blog Posts and Case Studies.

Feedback 148

Feedback Surveys Customer Support Sales 148

AWS Machine Learning

JUNE 13, 2023

Analytics (monitoring usage trends) – An enterprise search system is only valuable if a lot of people are using it. To implement this chatbot, we use Lambda, a service that allows us to run serverless, event-driven programs. The chatbot issues an event to Lambda. The Lambda function posts the search results to the chat tool.

Chatbots 75

Chatbots Engineering Enterprise APIs 75

TeleDirect

FEBRUARY 14, 2024

Cloud contact centers are highly reachable, include disaster recovery plans, and can be made geo-redundant, which offers protection during catastrophic events. Cloud Contact Center Solutions in the ‘Real World’ We’ve collected some case studies from our cloud clients.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. New customer case studies. Just make sure that you’re taking Google Analytics, SEO optimization, and other industry tools to help drive traffic to your site. Data and insights. Surveys (and survey results).

Marketing 52

Marketing Best practices Surveys Analytics 52

Fonolo

JANUARY 22, 2020

Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around. Date of Event: January 28-31, 2020. Event Host: IQPC Inc. Date of Event: February 5-6, 2020. Event Host: Corinium. Date of Event: March 3-5, 2020. Event Host: Zendesk.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

JustCall

MARCH 28, 2023

Show the ROI of collaboration through case studies and success stories that highlight improved sales performance, faster deal closure, and higher customer satisfaction. It comes with advanced capabilities like automation, integrations, and analytics that ensure productive experiences for sales reps, and managers.

Sales 52

Sales CRM Best practices Morale 52

Hodusoft

AUGUST 23, 2023

Evaluate the platform’s redundancy capabilities and disaster recovery mechanisms to ensure continuous operations even in the event of unforeseen disruptions. Reporting and analytics Insightful reporting and analytics are indispensable for MSPs to measure performance and assess the effectiveness of their services.

Technical Support 52

Technical Support voip Analytics CRM 52

Upstream Works

SEPTEMBER 1, 2020

Lean into different methods of training, such as team building, company events, multimedia training that can be completed alone, as well as regular job and skills training. Lastly, access to reports and analytics will provide management, and the company as a whole, with valuable insights about their customers and contact center operations.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

Infinity

FEBRUARY 13, 2020

Analytics 360. Injecting goal events from phone calls was an absolute game changer for our digital strategy, allowing us to make intelligent, data-driven decisions for paid search. Feel free to peruse our case study library here. Tag Manager 360. Campaign Manager. Search Ads 360. Display & Video 360. The next step….

Advertising 52

Advertising APIs Healthcare Analytics 52

ChurnZero

SEPTEMBER 29, 2023

Community engagement: Applaud customers who actively participate in community discussions and events. Collaborative efforts: Celebrate when customers collaborate with your team on case studies, joint webinars, or co-authored content. It’s a testament to a solid, trust-filled relationship.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

ConvergeOne

APRIL 20, 2021

Let’s look at a customer case study. They continue to look at the metrics as part of a continuous improvement program with analytics. Since the employees are working in pods, they are coming up with innovative solutions to geographically driven concerns… military deployments, brush fires, weather events, fun events.

Customer Care 56

Customer Care Analytics Self service Contact Center 56

Clarabridge

APRIL 20, 2017

The time has almost come for C3, Clarabridge’s annual customer experience event. For example, the Business track includes case studies and information about the value of customer experience initiatives. The clock is ticking. We’re excited, and we hope you’ll join us. Still not convinced?

Analytics 60

Analytics Education Best practices Customer Experience 60

Call Experts

MARCH 18, 2021

Let your teams spend time focusing on strategic activities like manager training and employee engagement events. Download the case study, click on this link: CallExperts-ThyssenkrupCaseStudy. Our robust analytics gives managers the ability to review employee time and attendance data quickly.

Employee engagement 75

Employee engagement Government Self service Analytics 75

ConvergeOne

APRIL 20, 2021

Let’s look at a customer case study. They continue to look at the metrics as part of a continuous improvement program with analytics. Since the employees are working in pods, they are coming up with innovative solutions to geographically driven concerns… military deployments, brush fires, weather events, fun events.

Customer Care 40

Customer Care Analytics Self service Contact Center 40

Education Services Group

JUNE 4, 2019

For larger clients, it’s a good idea to conduct interviews and build a case study around exactly what you did to help them. Create Events Where Prospects and Customers Can Mingle. And if you organize a meetup or event like we mentioned above, you’ll want help from marketers to spread the word.

Marketing 53

Marketing Best practices Upselling Feedback 53

Infinity

FEBRUARY 4, 2019

Call tracking is a cloud-based analytics solution, with advanced and unique tracking capabilities. It is the system that handles the tracking of visitors, events, phone calls, goals, and the processes that unite the customer journey from offline calls right through to online visitors. What is call tracking software?

Analytics 56

Analytics Marketing Sales 56

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Average Handle Time Analytics Best practices 40

CSM Practice

FEBRUARY 20, 2020

Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. Predictive Analytics and Artificial Intelligence. Health Score.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

CSM Magazine

JUNE 7, 2023

For example, it can be beneficial to highlight customer testimonials, reviews, and case studies that showcase positive customer experiences with your brand. Get your employees involved by offering employee volunteering programs and organizing company-wide events.

Feedback 52

Feedback Customer centricity Best practices Personalization 52

Nicereply

OCTOBER 24, 2023

Fast forward to the digital age, where technology and data analytics have rekindled the focus on individual customer experience. Leveraging data analytics, businesses can now offer hyper-personalized experiences, making each customer feel valued. The personal touch started dwindling.

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

CSM Magazine

JULY 16, 2020

Meanwhile, scaling today’s virtual AI solutions is easy, enabling managers to adapt to unexpected events and emergencies as they happen such as the Covid-19 pandemic. To lean more, download the case study or visit www.ebi.ai for more ideas on how to create amazing customer experiences through conversational AI.

Automotive 59

Automotive Transportation Enterprise Upselling 59

ClearAction

AUGUST 6, 2019

In turn, processes are in place to make sure field events deliver this, tailored by customer persona. The cycle continues by using Field Marketing events to learn about customers — their pain points and their business overall and how they’re measuring success. Website Analytics: insights on what customers are trying to do online.

Marketing 48

Marketing Journey mapping Customer centricity Best practices 48

CustomerSuccessBox

MAY 18, 2022

It isn’t a denial that setting the best customer experience is hard and is not an overnight event. Having well versed in the analytics they excel in customer acquisition, user research, and conversion optimization being the best marketing practitioners. CX Accelerator.

SaaS 52

SaaS Upselling Education Customer retention 52

Natalie Petouhof

JANUARY 24, 2016

Case Study Categories. Analytics Innovation. Analytics for the Holidays. Event Marketing Strategies and Nationwide. Mobile Ad Fraud Study – Mobile Device Hijacking. Trending: Raising the Bar on Cross-Channel Social Media Coverage for Events. Most Innovative Analytics Platform. Brandwatch.

Marketing 40

Marketing Analytics Big data Engineering 40

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. Enterprise Case Studies: How We Made Our Contact Center Upgrade Decision.

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

AWS Machine Learning

NOVEMBER 18, 2022

And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! This workshop takes you through a computer vision case study in assessing unwanted bias—follow along during the workshop with a Jupyter notebook. Reserve your seat now! Reserve your seat now!

Contact Center 76

Contact Center Engineering Analytics APIs 76