Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Surveys 83

Surveys Feedback Banking Best practices 83

ProProfs Blog

APRIL 5, 2019

Companies are willing to spend large amounts of money for data analytics. In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. All of this is done using appropriate data: sales figures, customer profiles, and churn rates. The “why?”

Surveys 122

Surveys Upselling Employee engagement Sales 122

ProProfs Blog

MARCH 26, 2021

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on. In this blog, let’s explore both the advantages and disadvantages of customer feedback surveys in detail.

Feedback 78

Feedback Surveys Customer retention Metrics 78

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

ProProfs Blog

APRIL 3, 2020

The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Here’s a blog on how to achieve customer satisfaction that can help you out. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say.

Surveys 103

Surveys Feedback APIs Customer Support 103

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company.

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

Lumoa

DECEMBER 18, 2017

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. At the end of the day, sales numbers fall because customers are lost and overwhelmed." The future of the feedback analysis - text and voice analytics. I am a big fan of text and voice analytics.

Analytics 109

Analytics Customer Experience Journey mapping Automotive 109

GetFeedback

MARCH 23, 2019

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!). What’s missing?

Surveys 89

Surveys Construction Feedback Analytics 89

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce sent surveys to attendees during and after Dreamforce.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Monet Software

JULY 31, 2019

In several previous blogs we’ve listed some of the ways in which speech analytics could improve customer service at your contact center. But before you take a look, here are some additional benefits of contact center analytics. Speech analytics captures these comments, so they can be passed on to marketing and sales teams.

Analytics 48

Analytics Contact Center Surveys Call Center 48

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

Surveys 98

Surveys CRM Upselling Analytics 98

aircall

MARCH 9, 2022

From using new technologies to improving your conversation, there’s always room to develop your sales approach. And not only is learning an ongoing part of mastering the sales craft, but it’s also central to scaling a high-performing sales team. . The Importance of Professional Development for Sales Teams .

Sales 62

Sales SaaS CRM Analytics 62

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

Call Center 62

Call Center Analytics Self service Sales 62

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Feedback 83

Feedback Consulting Consulting Enterprise 83

ProProfs Blog

APRIL 3, 2020

The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Here’s a blog on how to achieve customer satisfaction that can help you out. Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say.

Surveys 78

Surveys Feedback APIs Customer Support 78

ShepHyken

OCTOBER 21, 2022

Your blog, website, and sales deck are pieces of content your customers will read. But to build targeted messaging, it helps to look at your real-time data and analytics so you can segment your customers into different groups. Consider surveying your customers regularly and reading reviews.

Marketing 183

Marketing Customer Experience Customer centricity Consulting 183

GetFeedback

MARCH 15, 2019

At GetFeedback, we know email is a powerful survey distribution channel. For this reason, we make it easy to build beautiful and engaging surveys that can be emailed in a way that makes sense for your business. If you’re a Marketer, you may want to send surveys through Pardot, which is ideal for marketing automation.

Surveys 60

Surveys Feedback Analytics Marketing 60

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

Infinity

MAY 3, 2022

According to a survey , 75% of customers said human interaction is still important, even as automated solutions improve. Here are just some of the benefits of implementing call centre software into your business: Perfect agent scripts – By highlighting keywords that are related to certain call outcomes, you can test sales scripts.

Analytics 52

Analytics Scripts Upselling CRM 52

ProProfs Blog

APRIL 25, 2019

Further, customer surveys have played a crucial part in data collection since their inception and will continue to do so in the foreseeable future. Keeping this in mind, we got in touch with renowned market researcher Jake Pryszlak to get his views on how surveys can help in market research. Are costings making an impact on sales?

Surveys 102

Surveys Feedback Advertising Marketing 102

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

GetFeedback

JANUARY 16, 2019

Some people might say that the secret to a successful customer feedback survey campaign is quantity. If you send out enough surveys, you’re bound to get some responses eventually, right? While this approach might have worked in the past, the modern customer isn’t eager to take time out of their busy day to take any survey.

Surveys 84

Surveys Metrics Feedback Engineering 84

CrazyCall

MAY 8, 2019

A buyer’s behavior together with sales techniques and processes have evolved significantly. Nowadays, most B2B customers make the decision about their purchase even before a sale rep contacts them. The aim of sales reps is to assist leads in their journey. However, inbound sales strategy doesn’t end here.

Inbound sales 101

Inbound sales Sales Outbound sales Education 101

Monet Software

APRIL 30, 2018

In several previous blogs we’ve listed some of the ways in which speech analytics could improve customer service at your contact center. But before you take a look, here are some additional benefits of contact center analytics. Speech analytics captures these comments, so they can be passed on to marketing and sales teams.

Analytics 48

Analytics Contact Center Surveys Call Center 48

Monet Software

OCTOBER 4, 2018

Whatever business you are in, whatever product or service you are selling, however many other companies are competing against you for the same customers, there’s one thing you can do right now to gain a competitive edge in your industry: add speech analytics to your contact center. That is another advantage analytics provides.

Analytics 54

Analytics Government Upselling Contact Center 54

JivoChat

APRIL 8, 2021

As an organization leverages the analytical features of these tools, they get access to insights about people’s likes and dislikes, browsing behaviors, and purchasing habits. There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. Shorter Sales Cycles.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Monet Software

JULY 30, 2019

“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. In fact, one Gartner survey asked users what it means and they received a range of answers in response, from “online analytical processing” to monitoring call centers, to data mining. Performance Analytics.

Analytics 48

Analytics Call Center Metrics Average Handle Time 48

Natalie Petouhof

MARCH 5, 2016

NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management ​ (SPM) solution geared for large sales organizations with substantial transactions and complex incentive compensation management (ICM) needs.

Sales 45

Sales Analytics Gamification Coaching 45

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years. That’s huge!

Sales 83

Sales Customer centricity Coaching CRM 83

ShepHyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. The technology can produce marketing copy like newsletters, emails, and even blogs. But supporting hybrid work isn’t enough. “In

Surveys 176

Surveys Education Enterprise Technology 176

Vonage

FEBRUARY 13, 2017

Speech analytics works by analysing spoken words, variations in pitch, silences and other verbal cues. Speech analytics ensures vital information is never lost. In a busy environment, real-time speech analytics provides the ultimate fail-safe. Speech analytics allows you to effectively gauge customer satisfaction.

Analytics 53

Analytics Customer Service Scripts Surveys 53

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. Regularly test your website’s design and functionality to identify areas for improvement using e-commerce tools like heat maps, user testing, and analytics.

Analytics 88

Analytics Chatbots Feedback Surveys 88

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Nicereply

NOVEMBER 21, 2022

You can choose any type of survey, from Net Promoter Score to Customer Effort Score and Customer Satisfaction Score (CSAT) surveys. Nicereply is an indispensable tool for customer feedback collection because it provides highly customizable survey templates that don’t require coding. Kissmetrics.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

CSM Magazine

DECEMBER 19, 2023

Research and market analytics When growing your small business, check out the market. To conduct market research, you can use analytics. You can either buy big data from other companies or use data analytic tools to gain customer insights. Build a sales funnel Your sales funnel is like a road map for customers.

Advertising 52

Advertising Analytics Marketing Big data 52