Nuance

FEBRUARY 16, 2022

The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. Visit Nuance's What's next blog to see the full content. It has been a challenging time for teams across the industry—in part because the valuable opportunities to meet in person and discuss the clinical [.]

Healthcare 63

Healthcare Personalization Analytics 63

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 91

Chatbots Engineering APIs Technology 91

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Agent Analytics (28.4% Accessible NOW!

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Enghouse Interactive

SEPTEMBER 1, 2020

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

Self service 79

Self service Contact Center Chatbots First call resolution 79

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations. ClientSuccess.

Customer Service 80

Customer Service Coaching Education Best practices 80

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Watch for our next blog on October 22nd: Key Learnings from our Webinar with Kate Legget of Forrester. Constant Learning Improves AI Recommendations. Refining the Models.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Aspect

JUNE 16, 2017

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics. Let’s consider each of these in turn.

Analytics 97

Analytics Contact Center contact center workforce Technology 97

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

Call Center 62

Call Center Analytics Self service Sales 62

AWS Machine Learning

MAY 15, 2024

It is typically helpful when working with lengthy documents such as entire books. on Amazon Bedrock would be equivalent to roughly 150,000 words or over 500 pages of documents. Go to the home directory user@exam-gen ~ % cd exam-gen-ai-blog and run the sam build command. on Amazon Bedrock is our preferred choice for this post.

Education 109

Education APIs Engineering Banking 109

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Blog #2 Microsoft Teams Drives Agent Productivity. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer. This blog will focus on how it helps enhance agent productivity.

Self service 52

Self service Contact Center CRM Quality management 52

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Blog #3 Seeing is Believing! I n our previous blogs in this series, we explored how Microsoft Teams, when integrated into the Contact Center, helps provide a better experience for the end-customer and how it helps enhance agent productivity. .

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. While the full Studio application is not all there yet, it is a significant step in the right direction and sorely needed.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

CSM Magazine

AUGUST 23, 2023

This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. This is especially true when helping with tasks such as collecting necessary documents before applying or checking the status of applications after submission.

CRM 52

CRM Real estate Chatbots Construction 52

CX Journey

JUNE 25, 2019

Continuing with this series has been driven by the feedback I have heard from a variety of data and analytics leaders. Firstly, common practices, that I’ve observed in analytics teams implementing this approach. I have documented such a simple list to help reveal that a significant amount of agile working is not "rocket science."

Analytics 53

Analytics Feedback Personalization Accountability 53

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

Best practices 52

Best practices Metrics Education CRM 52

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Analytics 41

Analytics Metrics Journey mapping Enterprise 41

AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. The Haystack Indexing Pipeline includes the following high-level steps: Upload a document. Initialize DocumentStore and index documents.

Enterprise 67

Enterprise Scripts Best practices Analytics 67

AWS Machine Learning

OCTOBER 6, 2022

Manual loan verification document processing is time-consuming. Informed uses a wide range of AWS offerings and capabilities, including Amazon SageMaker and Amazon Textract in their ML stack to power Origence’s document process automation functionality. Six of the top 10 consumer lenders trust Informed’s technology. Problem statement.

APIs 69

APIs Banking SaaS Engineering 69

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. An agile approach brings the full power of big data analytics to bear on customer success. An agile approach to CS management can be broken down into seven steps: Document your client’s requirements.

Government 97

Government Journey mapping Accountability Benchmark 97

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed.

Engineering 100

Engineering APIs Scripts Enterprise 100

AWS Machine Learning

OCTOBER 10, 2023

Ready-to-use models enable you to derive immediate insights from text, image, and document data (such as sentiment analysis, document processing, or object detection in images). You can choose the copy icon in the response section to copy the response to an email or document, as required.

Enterprise 94

Enterprise Telecommunications Healthcare Accountability 94

AWS Machine Learning

MARCH 3, 2023

Machine learning (ML) can help companies make better business decisions through advanced analytics. In this blog post, we’ll look at how Amazon SageMaker Canvas delivers faster and more accurate model training times enabling iterative prototyping and experimentation, which in turn speeds up the time it takes to generate better predictions.

Benchmark 73

Benchmark Big data Banking Analytics 73

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

CX Journey

JUNE 25, 2019

Continuing with this series has been driven by the feedback I have heard from a variety of data and analytics leaders. Firstly, common practices, that I’ve observed in analytics teams implementing this approach. I have documented such a simple list to help reveal that a significant amount of agile working is not "rocket science."

Analytics 32

Analytics Feedback Personalization Accountability 32

Calabrio

JUNE 16, 2016

At Calabrio, we believe the answer to this is investing in customer analytics. This isn’t simply because we’re trying to make a sale, but because we know analytics is the most efficient way to get the 360-degree view of the customer. The post Building a Business Case for Customer Analytics appeared first on Calabrio.

Analytics 40

Analytics Enterprise Contact Center Sales 40

AWS Machine Learning

MAY 25, 2023

A small number of similar documents (typically three) is added as context along with the user question to the “prompt” provided to another LLM and then that LLM generates an answer to the user question using information provided as context in the prompt. Chunking of knowledge base documents. Implementing the question answering task.

APIs 74

APIs Enterprise Accountability Chatbots 74

Avaya

APRIL 10, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. 2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. 2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. Today, 44.6%

Contact Center 71

Contact Center Analytics voip Virtual Agent 71

OctopusTech

MARCH 3, 2024

All this becomes the product specification document that outsourced vendors would refer to build and test against. Keep directing product improvements based on analytics that serve your audience and business returns. Technical requirements around integrations, performance needs, security standards, etc.

outsourcing 62

outsourcing Technical Support Government Metrics 62

Quadient

JUNE 6, 2022

Following Tami May’s initial blog about the IDC MarkeScape for Cloud CCM , I took a close look at the report to form a CX perspective. Shifting from document-based communications—to multichannel experiences. He started as a document designer using several VDP technologies, before moving to the software side of the industry.

Customer Experience 52

Customer Experience Multichannel Technology Analytics 52

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.

Self service 96

Self service APIs Transportation Contact Center 96

aircall

JANUARY 28, 2022

Pipedrive users can plan routes, sign documents, call prospective clients, locate all relevant emails, and more, all within the CRM system. It integrates with currently used software, offers local and international numbers in over 100 countries, allows for team collaboration, in-depth analytics, and many more.

CRM 118

CRM Sales call center software Analytics 118

Ann Michaels and Associates

NOVEMBER 1, 2023

We discussed Brand Audits in a previous blog, which is another type of overt audit. Often, retailers use profits as their main method of measuring success, but when you carry out frequent store audits, you have a lot of extra analytics that provide a broader picture of what state your business is in.

Analytics 52

Analytics Sales Customer Experience Customer Service 52

Quadient

SEPTEMBER 16, 2022

We even have the old blog posts to prove it! The Forrester analysts zeroed in on Quadient’s unique ability to connect customer communications to the journeys that they support with the statement, “Quadient blends journey mapping and analytics to improve CX and communications.” . Scott joined the industry in 1997, after earning a B.A.

Journey mapping 52

Journey mapping SaaS Marketing Analytics 52

Babelforce

OCTOBER 21, 2021

So far, you may think that a knowledge base sounds like a support blog or an FAQ page. It should be intuitive so anyone in your team can create help documents Multimedia support: Your knowledge base should support images and videos. You can also turn to your website analytics. 2 Categorize documents correctly.

Self service 52

Self service Best practices Interactive Voice Response Analytics 52

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Reporting and analytics tools. Real-time campaign monitoring and analytics.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

SEPTEMBER 19, 2023

For unstructured data, the agent uses AWS Lambda functions with AI services such as Amazon Textract for document analysis, Amazon Transcribe for speech recognition, Amazon Comprehend for NLP, and Amazon Kendra for intelligent search. WWW: $85.91 DDD: $9.82

Marketing 95

Marketing APIs Engineering Analytics 95