Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.

Best practices 52

Best practices B2B SaaS Analytics 52

Cisco - Contact Center

FEBRUARY 21, 2020

If your goal is to become more customer-centric, please join me in this insightful webinar where I will highlight the driving forces shaping the future of customer experience. Webinar Highlights. Join our 30-minute on-demand webinar today. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Customer Experience 104

Customer Experience Customer centricity contact center solutions Contact Center 104

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Best practices 61

Best practices Technology Customer Experience Management 61

NICE inContact

OCTOBER 29, 2018

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

Aspect

NOVEMBER 17, 2017

But making WFM as successful possible means staying on top of the latest technological advancements and industry best practices. We’ve brought together an industry analyst, WFM product experts, and a customer use-case to provide insights and answer questions in this three-session webinar series. Sounds difficult, doesn’t it?

Best practices 91

Best practices Consulting Consulting Enterprise 91

Aspect

OCTOBER 31, 2019

Introducing the Best of ACE 2019 Webinar series. Outbound Strategies and Best Practices. Hands-On Review of Speech Analytics. The post Just Announced: Best of ACE 2019 Webinar Series appeared first on Aspect Blogs. If you were unable to attend ACE 2019 or missed a few breakouts, you’re in luck!

Multichannel 48

Multichannel Consulting Consulting Analytics 48

Totango

OCTOBER 12, 2018

Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. Join our Upcoming Webinars. Learn more about Spark here. . Also, an exciting mini-series is taking place.

Best practices 48

Best practices Enterprise Customer centricity Analytics 48

CCNG

JULY 12, 2020

Also: a webinar on this topic is scheduled for April 14: Managing Contact Centers Through the Pandemic. Webinar: Tuesday, April 14, 2020, 12:00 p.m. Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic. How Can Work@Home Work for You?

Contact Center 221

Contact Center CCNG Best practices Government 221

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Education Services Group

DECEMBER 14, 2022

You can gain access to data engineering, data science work, and data analytics work, you can gain access to those things in a subscription manner, which is fairly new but is really gaining ground. Watch the recording of this webinar to catch up on the full conversation! There are a lot of different situations available today.

Engineering 52

Engineering B2B Technology Enterprise 52

Totango

OCTOBER 12, 2018

Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. . Next week, join our VP of Product Management, Ravit Danio, for an introductory webinar of Totango Spark.

Enterprise 48

Enterprise Best practices Customer centricity Analytics 48

Calabrio

NOVEMBER 1, 2016

Speech analytics is a huge opportunity for brands. If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment. Have a plan.

Analytics 81

Analytics Contact Center Consulting Consulting 81

NICE inContact

APRIL 18, 2019

Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? Analytics can help you get immediate answers to critical questions, immediately identify trends that negatively impact customer experience and reduce supervisor effort. appeared first on NICE inContact Blog.

Quality management 64

Quality management Analytics Management Contact Center 64

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. Here’s our guide to today’s best customer retention management software. Getting customer feedback can help you make adjustments that avoid churn.

Customer retention 98

Customer retention Upselling CRM SaaS 98

pindrop

NOVEMBER 12, 2020

Learn More – Webinar on demand . You can harness the power of your IVR in the form of predictive analytics. The post Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices appeared first on Pindrop. The Wire Cutters: Social Engineering. The Circular Saw: Voice Distortion.

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

NICE inContact

OCTOBER 23, 2019

Have you wondered if contact center analytics could “really” work to help you create a seamless customer experience? This is where CXone Interaction Analytics Pro helps you see the “forest” of possibility. CXone Interaction Analytics Pro helps you evaluate all interactions based on topic and outcome.

Contact Center 48

Contact Center Analytics Quality management Call Center 48

Callminer

JULY 30, 2018

You can give your agents the information they need to take the heat out of the situation by using Interaction Analytics to analyse 100% of calls and identify words, phrases and acoustic qualities that trigger a positive response from customers who arrive unhappy. The CallMiner Index report is packed with thought-provoking insight.

Coaching 174

Coaching Best practices Analytics Surveys 174

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Deeper Customer Insights: Understanding Beyond Words Interaction analytics, driven by AI, provide a deeper and more nuanced understanding of customer communications.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

RapportBoost

NOVEMBER 25, 2018

By the end of this webinar, attendees will understand: What channels of communication are preferred by customers and why. I’m very excited to be joining Tony and Nate to share best practices on this topic for organizations of all kinds.”. The webinar will take place on Tuesday, Nov. 27th at 12:30pm PST. 27 at 12:30pm PST.

Contact Center 40

Contact Center Average Handle Time Analytics Best practices 40

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ClientSuccess

MARCH 13, 2023

That means researching your target audience and utilizing data analytics to send out newsletters tailored just to their interests! To understand their interests better, analytics data is key – it will help you put together a captivating message that resonates with them.

Analytics 80

Analytics Best practices Marketing Personalization 80

Uniphore

JANUARY 14, 2022

Register today to learn best practices for delivering superior CX either in-call, after-call, or through virtual assistants. We will also explore the impact of agent authentication and conversational analytics.? RSVP for the webinar today! Strategic roadmap to deliver new-age customer experiences. Register Now.

Customer Experience 52

Customer Experience Agent Empowerment Analytics Best practices 52

Serenova

JULY 5, 2019

Join our Wednesday, July 10, webinar for guidance and perspective from our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, on how you can move toward a more customer-centric contact center that delivers greater customer satisfaction and competitive differentiation. Fortunately, there’s help.

Customer centricity 40

Customer centricity Contact Center Journey mapping Self service 40

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Analytics Competition Winners. This year, C3 was held as a virtual event. Idaho Central Credit Union. The ONE Awards Winners.

Analytics 40

Analytics Abandon rate Education Employee engagement 40

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. Just make sure that you’re taking Google Analytics, SEO optimization, and other industry tools to help drive traffic to your site. Webinars are a great way to engage customers at scale and deliver the right content to the right users.

Marketing 52

Marketing Best practices Surveys Analytics 52

Talkdesk

SEPTEMBER 1, 2017

When Talkdesk expanded its product offering with AppConnect , one of the most critical areas we wanted to address for our customers was analytics. To begin, we covered some of the reasons that companies should start tracking contact center analytics. In order to turn a contact center into a differentiator, you have to track progress.

Contact Center 41

Contact Center Analytics Abandon rate Metrics 41

Noble Systems

AUGUST 4, 2020

Here are the some of the strategies and technologies that successful collections organizations are using now to solve today’s business problems. • Boosting Productivity and Revenue with Omnichannel and Predictive Analytics. Omnichannel and predictive analytics technologies help collectors adjust to these circumstances.

Gamification 86

Gamification Analytics Contact Center Coaching 86

Uniphore

JULY 1, 2021

Online communities that enable call center workers to commiserate on their struggles and share best practices have grown by 77% in membership, and by 75% in terms of daily conversations since January 2020. Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, LLC, asks. “As

Call Center 87

Call Center Customer Experience Contact Center Coaching 87

HGS

MAY 2, 2018

On April 25, HGS hosted a webinar with HGS VP of Solutions and Capabilities Lauren Kindzierski with special guest John Gibney, Senior Manager of Consumer Service at Newell Brands. At the webinar, our poll results shed slight on the state of the industry. Q4: What does Newell Brands use analytics for, if at all?

Customer Experience 100

Customer Experience Multichannel Chatbots Analytics 100

ChurnZero

FEBRUARY 17, 2021

Best Practices for Creating Customer Success Capabilities and Organizations. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. TSIA Resource: Best Practices in Low Touch Customer Success. TSIA Resource: Best Practices for Customer Success Onboarding. Low Touch Customer Success.

Best practices 78

Best practices Upselling Analytics SaaS 78

ShepHyken

AUGUST 1, 2017

Click Here to view the webinar Shep mentions during the beginning of the Episode with Jeff. Jeff works closely with industry analysts and has been a frequent presenter at industry events on subjects including consumer engagement strategy, customer analytics, digital marketing and customer journey best practice.

Education 187

Education Self service CRM Best practices 187

Playvox

FEBRUARY 27, 2024

Modern WEM solutions for contact centers include support for: Recruitment and onboarding Evaluation and improvement Time management Assistance and task management Metrics and recognition Customer journey analytics A WEM suite includes the core quality management (QM) and workforce management (WFM) modules.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

NICE inContact

AUGUST 19, 2019

You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking.

Benchmark 55

Benchmark Contact Center Best practices Enterprise 55

Cisco - Contact Center

FEBRUARY 18, 2020

Customer Journey Analyzer, our cloud-based advanced analytics reporting solution is now available for trial to all our on-premises contact center customers. The Customer Experience Analytics gadget displays the overall pulse of customer feedback through industry-standard metrics, such as NPS, CSAT, and CES.

Contact Center 134

Contact Center Enterprise Self service contact center solutions 134

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.” This all begins in 2024.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

NICE inContact

AUGUST 19, 2019

You’ll learn the answers to these and other important questions in this informative and insightful webinar featuring two dynamic presenters: Angie Luckey-Succes – Director of Client Experience, Landauer, Inc. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking.

Benchmark 54

Benchmark Contact Center Best practices Enterprise 54

COPC

JULY 8, 2021

He became a Certified COPC CX Implementation Leader in May, upon graduating from the COPC® Best Practices for Customer Experience Operations training. Our flagship course, COPC Best Practices for Customer Experience Operations (BPCX), has been attended by thousands of leaders worldwide. At COPC Inc., The post COPC Inc.

Best practices 52

Best practices Contact Center outsourcing Quality management 52