AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). In the following sections, we demonstrate how to use hybrid search with Knowledge Bases for Amazon Bedrock. The correct response is 22,871 thousand square feet.

APIs 110

APIs Finance Chatbots Enterprise 110

Talkdesk

SEPTEMBER 4, 2020

Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

MARCH 10, 2023

The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate. An example use case is claims processing.

APIs 115

APIs Banking Accountability Analytics 115

NobelBiz

APRIL 2, 2024

They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. The MONAI AI models and applications can be hosted on Amazon SageMaker , which is a fully managed service to deploy machine learning (ML) models at scale.

Healthcare 96

Healthcare APIs Enterprise Engineering 96

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Reducing the effort required to manage API’s can be keep to using resources in other ways that are not as easily automated.

APIs 45

APIs Management Analytics Accountability 45

AWS Machine Learning

APRIL 18, 2024

Check out the following demo to see how it works. In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. When you’re done, you’ll wonder how you ever managed without it! We show you how to use both options in the following sections.

APIs 110

APIs Accountability Analytics Entertainment 110

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. This content includes the security configuration and management tasks for the AWS services that you use. Applications must have valid credentials to sign API requests to AWS services.

Best practices 82

Best practices APIs Transportation Personalization 82

JivoChat

MAY 10, 2023

Learning how to sell art online can open doors for artists who want to make their work known, and reach a bigger audience. 8 Steps on How to Sell Art Online 1. Choose an Ecommerce Platform Once you have understood more about how to sell art online, it’s time to define where you will commercialize your products.

Analytics 75

Analytics Sales Accountability Marketing 75

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. AWS Identity and Access Management (IAM) permissions to: Create S3 buckets as well as read and write bucket data. For this post, select Service-managed S3 bucket.

APIs 95

APIs Accountability Analytics Contact Center 95

AWS Machine Learning

DECEMBER 29, 2022

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. There is no need to set up and manage clusters.

APIs 106

APIs Engineering Analytics Scripts 106

AWS Machine Learning

MAY 5, 2023

For example, searching for the terms “How to orchestrate ETL pipeline” returns results of architecture diagrams built with AWS Glue and AWS Step Functions. Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

JUNE 13, 2023

The latest offering for generative AI from AWS is Amazon Bedrock , which is a fully managed service and the easiest way to build and scale generative AI applications with foundation models. This implementation aims to enhance the productivity of the enterprise’s business analytics, product owners, and business domain experts.

APIs 73

APIs Finance Engineering Analytics 73

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. The Step Functions map state is used to execute these redaction jobs in parallel by calling the StartPIIEntitiesDetectionJob API.

APIs 83

APIs Engineering Analytics Call Center 83

AWS Machine Learning

AUGUST 4, 2023

In this post, we expand on this topic to demonstrate how to use Einstein Studio for product recommendations. When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer.

APIs 79

APIs Scripts Management Accountability 79

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript.

Chatbots 96

Chatbots APIs Self service Contact Center 96

AWS Machine Learning

MAY 25, 2023

We then demonstrate how to use LangChain for tying everything together: Interfacing with LLMs hosted on Amazon SageMaker. After Amazon Bedrock launches, we will publish a follow-up post showing how to implement similar generative AI applications using Amazon Bedrock, so stay tuned. The API Gateway invokes the Lambda function.

APIs 77

APIs Enterprise Accountability Chatbots 77

Upstream Works

OCTOBER 23, 2019

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. All of these interactions are pinpoints on a customer journey map that are (or should be) connected in order to effectively manage the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 81

APIs Best practices Banking Enterprise 81

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. This data is then ingested via the PutEvents API, which incrementally updates your interactions dataset. CreateDatasetImportJob. DescribeDatasetImportJob. ListDatasetImportJob.

Personalization 77

Personalization APIs Enterprise Engineering 77

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. It’s also important to phrase all computations as linear equations.

Scripts 97

Scripts APIs Government Analytics 97

AWS Machine Learning

NOVEMBER 3, 2022

In this two-part series, we take you through how you can automate and intelligently process documents at scale using AWS AI services for an insurance claims processing use case. Intelligent document processing with AWS AI and Analytics services in the insurance industry. Part 1: Classification and extraction of documents.

APIs 83

APIs Construction Analytics Technology 83

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 75

APIs Benchmark Best practices Engineering 75

delighted

DECEMBER 3, 2021

In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. When considering how to send your survey, it’s worth noting that there are two primary methods of survey distribution: Manual and automated. Keep it simple!

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). Data exploration on stock data is done using Athena.

Marketing 103

Marketing APIs Engineering Analytics 103

DMG Consulting

MAY 2, 2024

natural language processing (NLP), natural language understanding (NLU), and natural language generation (NLG)), deep neural networks, and predictive analytics. Leveling Up Bots Intelligent self-service applications are based on several AI technologies, including machine learning, advanced speech technologies (e.g.,

Self service 59

Self service Virtual Agent Contact Center CRM 59

AWS Machine Learning

DECEMBER 1, 2022

To meet the excess demand, farmers need to maximize crop yield and effectively manage operations at scale, using precision farming technology to stay ahead. Key decisions include what crops to plant, how much fertilizer to apply, how to control pests, and when to harvest.

APIs 75

APIs Analytics Engineering Technology 75

JustCall

NOVEMBER 25, 2022

A cloud-based system, with no extensive hardware, or on-site software requirements, coupled with a wide range of integrations, APIs, and partner apps, can add substantial value to businesses and their customers. The only requirement is a stable internet connection; everything else can be managed and customized via an intuitive portal.

voip 52

voip Interactive Voice Response APIs B2B 52

AWS Machine Learning

NOVEMBER 21, 2023

We show you how to train a MATLAB machine learning model as a SageMaker training job and then deploy the model as a SageMaker real-time endpoint so it can process live, streaming data. This example will summarize each step, providing a practical understanding of how to leverage MATLAB and Amazon SageMaker for machine learning tasks.

Engineering 88

Engineering APIs Scripts Automotive 88

AWS Machine Learning

MAY 15, 2023

In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents. Only DetectDocumentText (OCR), AnalyzeDocument (Tables, Queries, Forms, and Signatures), and AnalyzeExpense APIs are currently supported.

APIs 73

APIs Construction Accountability Best practices 73

JustCall

JANUARY 23, 2024

A ticketing system, in general terms, refers to an IT support system that allows companies to manage, track, expedite, and resolve issues efficiently. The WhatsApp ticketing system tool allows sales and customer support teams to register, process, manage, and track customer requests through the WhatsApp platform.

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

OCTOBER 4, 2022

In this post, you learn how to implement Amazon Comprehend into your streaming architectures to redact PII entities in near-real time using Amazon Kinesis Data Firehose with AWS Lambda. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 85

APIs Banking Analytics Accountability 85

AWS Machine Learning

NOVEMBER 17, 2022

However, there is often a lack of solid references for what good performance looks like and how to get there. If the current energy consumption deviates too much from the optimal point, ELC provides an action to adjust internal process variables to optimize energy efficiency based on analytical models. ELC is hosted in the cloud.

APIs 93

APIs Accountability Metrics Engineering 93

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. The MLOps expert user has access to a SageMaker notebook and the AWS Management Console.

Metrics 93

Metrics Analytics APIs Big data 93

JivoChat

JANUARY 31, 2023

Data-driven decisions are essential in businesses to diminish the chances of errors, and online data analyst courses will teach you how to interpret data precisely. You will know how to read them, understand the context they are in, and how they affect the making decision process. Workload: 20.5

Analytics 75

Analytics APIs Scripts Big data 75

AWS Machine Learning

NOVEMBER 30, 2023

As a fully managed service, you can scale your model deployments, minimize inference costs, and manage your models more effectively in production with reduced operational burden. How to set SageMaker routing strategies SageMaker now allows you to set the RoutingStrategy parameter while creating the EndpointConfiguration for endpoints.

Engineering 90

Engineering APIs Benchmark Enterprise 90