Call Design

JULY 19, 2021

The ability to evaluate the effectiveness of your workforce management solution can drastically improve the performance of your contact centre. Using a workforce management solution can provide so much more insight than an Excel spreadsheet, helping you to streamline operations, optimise performance, and engage agents.

Management 78

Management APIs Self service Enterprise 78

CSM Magazine

APRIL 26, 2024

In today’s era, Learning Management Systems (LMS) have become tools for organizations to provide effective training and education. However, a common issue users face is the significant time investment required to generate reports from their LMS. This eliminates data entry and decreases the likelihood of errors.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

MARCH 26, 2024

In this post, we show how to automate the accounts payable process using Amazon Textract for data extraction. AnalyzeExpense is an API dedicated to processing invoice and receipts documents. It is available both as a synchronous or asynchronous API. Map State – A Lambda function that processes each chunk in parallel.

APIs 92

APIs Construction Analytics Enterprise 92

Nexmo

NOVEMBER 14, 2019

Follow along to see how it works! These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. API Secret.

APIs 89

APIs Accountability Call flow Personalization 89

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon. With fully managed agents, you don’t have to worry about provisioning or managing infrastructure. The following diagram depicts the agent structure.

APIs 88

APIs Customer Service Construction Analytics 88

Quiq

JUNE 10, 2021

Share This Story During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations. The API is open to all businesses. Common Uses. Request a demo.

APIs 52

APIs Accountability CRM Personalization 52

Whitepages Pro

MARCH 18, 2019

As the global leader in identity verification, we are proud to announce the launch of our latest innovation – Transaction Risk API. The future of identity verification demands rethinking risk management as fraud becomes more sophisticated and customer convenience expectations heighten.

APIs 45

APIs Feedback Marketing Management 45

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

Management 87

Management Construction APIs Chatbots 87

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. For details about Amazon IVS costs, refer to Costs (Low-Latency Streaming).

APIs 90

APIs Engineering Advertising Accountability 90

AWS Machine Learning

AUGUST 29, 2022

You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Customers are increasingly adopting multi-account architectures for deploying and managing machine learning (ML) workflows with SageMaker Pipelines.

Accountability 84

Accountability APIs Management Engineering 84

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs 126

APIs Big data Accountability Enterprise 126

AWS Machine Learning

JANUARY 10, 2024

The solution uses AWS Lambda , Amazon API Gateway , Amazon EventBridge , and SageMaker to automate the workflow with human approval intervention in the middle. The approver approves the model by following the link in the email to an API Gateway endpoint. API Gateway invokes a Lambda function to initiate model updates.

APIs 101

APIs Construction Engineering Analytics 101

AWS Machine Learning

NOVEMBER 2, 2023

Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces. The solution also uses the grammatical error correction API and the paraphrase API from AI21 to recommend word and sentence corrections.

APIs 105

APIs Education Transportation Accountability 105

CSM Magazine

MARCH 20, 2024

This evolution prompts a pressing question for businesses and service providers alike: how to adapt and cater to these new customers whose behaviors and decision-making processes are ruled by algorithms? The integration of machine learning must be managed responsibly to uphold data integrity and confidentiality.

Transportation 52

Transportation APIs Automotive Entertainment 52

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition includes a simple, easy-to-use API that can quickly analyze any image or video file that’s stored in Amazon Simple Storage Service (Amazon S3). The following table shows the moderation labels, content type, and confidence scores returned in the API response. Graphic Violence L2 92.6% Explosions and Blasts L3 92.6%

APIs 107

APIs Advertising Enterprise Technology 107

Nexmo

OCTOBER 20, 2020

In this tutorial, we’re going to be using the Vonage Voice API to learn how to quickly snap the former (DTMF) into our ASP.NET core applications. Collecting DTMF from a user over a PSTN call will involve the following: Setting up a Vonage API Account if you don’t have one. A Vonage API account. Prerequisites.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). In the following sections, we demonstrate how to use hybrid search with Knowledge Bases for Amazon Bedrock. The correct response is 22,871 thousand square feet.

APIs 110

APIs Finance Chatbots Enterprise 110

AWS Machine Learning

SEPTEMBER 6, 2023

With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support. These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions.

Enterprise 97

Enterprise APIs Real estate Construction 97

AWS Machine Learning

MARCH 22, 2023

You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications. After the datasets are created, we train a Custom Labels model using the CreateProjectVersion API. To invoke this API, the caller needs to have the necessary AWS Identity and Access Management (IAM) permissions.

APIs 81

APIs Metrics Engineering Feedback 81

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. This integration offers another advantage for companies, as it allows for more efficient management of communication and customer relations.

Chatbots 98

Chatbots APIs Wait times CRM 98

Natalie Petouhof

JULY 14, 2015

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Reducing the effort required to manage API’s can be keep to using resources in other ways that are not as easily automated.

APIs 45

APIs Management Analytics Accountability 45

AWS Machine Learning

MAY 23, 2023

For information about how to use JumpStart models programmatically, see Use SageMaker JumpStart Algorithms with Pretrained Models. In this post, we show how to deploy image and text generative AI models from JumpStart using the AWS Cloud Development Kit (AWS CDK). View the deployed resources on the AWS Management Console.

APIs 93

APIs Accountability Construction Management 93

AWS Machine Learning

MAY 5, 2023

For example, searching for the terms “How to orchestrate ETL pipeline” returns results of architecture diagrams built with AWS Glue and AWS Step Functions. Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. This content includes the security configuration and management tasks for the AWS services that you use. Applications must have valid credentials to sign API requests to AWS services.

Best practices 82

Best practices APIs Transportation Personalization 82

Quiq

OCTOBER 12, 2021

Engagement: How To Start Conversations on Instagram. Perhaps one of the most important new features of Messenger’s API support for Instagram is that it enables customers and brands to initiate automated conversations through various entry points on the platform. Care: Seamless Order Management and Support. See a Demo Today.

APIs 52

APIs Enterprise Personalization Management 52

JivoChat

SEPTEMBER 13, 2022

A common question among Instagram users is “how to check who visited my Instagram profile?” As the company that manages and owns Instagram, Meta is the platform that owns the information about who visits your profile. How to Identify Who Are Your Instagram Profile Top Viewers.

APIs 75

APIs Accountability Personalization Marketing 75

AWS Machine Learning

AUGUST 4, 2023

In this post, we expand on this topic to demonstrate how to use Einstein Studio for product recommendations. When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer.

APIs 79

APIs Scripts Management Accountability 79

AWS Machine Learning

FEBRUARY 7, 2024

Solution overview We use Amazon Fraud Detector, a fully managed fraud detection service, to automate the detection of fraudulent activities. Deploy the API to make predictions. Under Event variables , for Choose how to define this event’s variables , choose Select variables from a training dataset. Create the model.

APIs 109

APIs Accountability Metrics Engineering 109

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. The MONAI AI models and applications can be hosted on Amazon SageMaker , which is a fully managed service to deploy machine learning (ML) models at scale.

Healthcare 97

Healthcare APIs Enterprise Engineering 97

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents.

APIs 106

APIs Construction Chatbots Accountability 106

AWS Machine Learning

MARCH 10, 2023

The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service. Call the Amazon Fraud Detector API using the GetEventPrediction action. The API returns one of the following results: approve, block, or investigate.

APIs 115

APIs Banking Accountability Analytics 115

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. AWS Identity and Access Management (IAM) permissions to: Create S3 buckets as well as read and write bucket data. For this post, select Service-managed S3 bucket.

APIs 95

APIs Accountability Analytics Contact Center 95

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. The post How to reframe the banking experience: Defining the new norm for banking contact centers appeared first on Talkdesk. Redefining the competitive landscape.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

MAY 25, 2023

We then demonstrate how to use LangChain for tying everything together: Interfacing with LLMs hosted on Amazon SageMaker. After Amazon Bedrock launches, we will publish a follow-up post showing how to implement similar generative AI applications using Amazon Bedrock, so stay tuned. The API Gateway invokes the Lambda function.

APIs 78

APIs Enterprise Accountability Chatbots 78

AWS Machine Learning

DECEMBER 22, 2023

In particular, we cover the SMP library’s new simplified user experience that builds on open source PyTorch Fully Sharded Data Parallel (FSDP) APIs, expanded tensor parallel functionality that enables training models with hundreds of billions of parameters, and performance optimizations that reduce model training time and cost by up to 20%.

Scripts 100

Scripts APIs Engineering Finance 100

AWS Machine Learning

OCTOBER 27, 2023

Additionally, as a fully managed artificial intelligence service, Amazon Personalize accelerates customers’ digital transformations with ML, making it easier to integrate personalized recommendations into existing websites, applications, email marketing systems, and so on. Dear , Desiring the cozy feel of fall?

Personalization 88

Personalization Marketing APIs Entertainment 88

AWS Machine Learning

APRIL 8, 2024

In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications. It provides tools that offer data connectors to ingest your existing data with various sources and formats (PDFs, docs, APIs, SQL, and more). Choose Deploy again to create the endpoint.

APIs 101

APIs Engineering Accountability Construction 101