JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

Infinity

MARCH 3, 2022

The greater the visibility you have of the data needed to track conversion events, optimise ads and re-target users, the stronger the position you are in as a marketer. After all, for marketers, gathering as much data as possible from as many touchpoints as possible is the name of the game. Getting data on the customer journey.

APIs 52

APIs Marketing Advertising Government 52

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

APIs 78

APIs Scripts Management Accountability 78

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs 106

APIs Accountability Analytics Entertainment 106

AWS Machine Learning

DECEMBER 1, 2022

Data-driven decisions fueled by near-real-time insights can enable farmers to close the gap on increased food demand. However, scouting each field on a frequent basis for large fields and farms is not feasible, and successful risk mitigation requires an integrated agronomic data platform that can bring insights at scale.

APIs 73

APIs Analytics Engineering Technology 73

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 77

Government Banking Analytics Accountability 77

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Based on your data, it can be challenging to improve the accuracy of your application only using semantic search.

APIs 106

APIs Finance Chatbots Enterprise 106

AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service.

APIs 112

APIs Banking Accountability Analytics 112

AWS Machine Learning

NOVEMBER 17, 2023

With Amazon Bedrock’s comprehensive capabilities, you can easily experiment with a variety of top FMs, customize them privately with your data using techniques such as fine-tuning and Retrieval Augmented Generation (RAG). The action is an API that the model can invoke from an allowed set of APIs.

APIs 85

APIs Customer Service Construction Analytics 85

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 71

Scripts Analytics Accountability Engineering 71

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 92

Chatbots APIs Self service Contact Center 92

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. However, the presence of PII information often restricts the use of this data. Let’s review how we can redact this PII data in the transcript.

APIs 80

APIs Engineering Analytics Call Center 80

NobelBiz

APRIL 9, 2024

It encompasses various aspects, including data protection, consumer rights, and ethical practices. The Health Insurance Portability and Accountability Act (HIPAA), enacted in 1996, fundamentally shapes the U.S. Additionally, the Security Rule addresses the protection of electronic health data.

Call Center 105

Call Center Telemarketing Healthcare Government 105

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts.

Healthcare 98

Healthcare APIs Engineering Accountability 98

AWS Machine Learning

DECEMBER 16, 2022

Developing and training successful machine learning (ML) fraud models requires access to large amounts of high-quality data. Sourcing this data is challenging because available datasets are sometimes not large enough or sufficiently unbiased to usefully train the ML model and may require significant cost and time.

Enterprise 71

Enterprise APIs Analytics Accountability 71

AWS Machine Learning

OCTOBER 19, 2022

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. The following screenshot shows an example of the data: Fig4: COVID-19 Public dataset.

Analytics 80

Analytics APIs Scripts Government 80

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

AWS Machine Learning

OCTOBER 18, 2023

The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring. Additionally, it often requires thousands or tens of thousands of hand-labeled images to provide the model with enough data to accurately make decisions.

APIs 92

APIs Metrics Consulting Consulting 92

AWS Machine Learning

NOVEMBER 23, 2022

Amazon SageMaker Studio is a fully integrated development environment (IDE) for machine learning (ML) that enables data scientists and developers to perform every step of the ML workflow, from preparing data to building, training, tuning, and deploying models. Starting with the release of Amazon EMR 6.9,

Scripts 78

Scripts APIs Engineering Sales 78

CSM Magazine

NOVEMBER 28, 2022

LMS integration refers to your learning management system’s capacity to receive and exchange data with other existing applications throughout your tech stack. API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface).

APIs 52

APIs CRM Analytics Accountability 52

AWS Machine Learning

NOVEMBER 17, 2022

A critical focus area is to take advantage of the vast quantity of data generated as part of their operations. ELC uses Internet of Things (IoT) sensors data from a plant. This data is used to train an energy prediction model which is then used to generate hourly predictions. Overview of solution. ELC is hosted in the cloud.

APIs 92

APIs Accountability Metrics Engineering 92

AWS Machine Learning

NOVEMBER 1, 2022

Identifying, collecting, and transforming data is the foundation for machine learning (ML). According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. Overview of solution.

Engineering 91

Engineering APIs Accountability industry solution 91

CustomerSuccessBox

APRIL 19, 2021

7 Data points that will help you win over churn. Customer behavior analytics is becoming increasingly an important metric across all industries to understand, engage and retain customers. The telemetry data lets you know how your customers are interacting with your product, which features they are using and at what frequency.

Customer retention 52

Customer retention SaaS APIs Metrics 52

JustCall

JANUARY 23, 2024

There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents. You can also gather data from the interaction to store for future reference.

APIs 52

APIs Multichannel Chatbots Accountability 52

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. This results in translations that better match the style and content of the parallel data.

APIs 74

APIs Benchmark Best practices Engineering 74

AWS Machine Learning

MARCH 25, 2024

Some customers entrust Amazon Transcribe with data that is confidential and proprietary to their business. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations. For more information about data privacy, see the Data Privacy FAQ.

Best practices 79

Best practices APIs Transportation Personalization 79

AWS Machine Learning

JULY 5, 2022

If you use the default lifecycle configuration for your domain or user profile in Amazon SageMaker Studio and use Amazon SageMaker Data Wrangler for data preparation, then this post is for you. Data Wrangler supports standard data types such as CSV, JSON, ORC, and Parquet. Create Data Wrangler Flow Works (or) Error.

Scripts 80

Scripts Engineering APIs Consulting 80

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. The solution also uses Amazon Simple Storage Service (Amazon S3), an object storage service built to store and retrieve any amount of data from anywhere. Solution overview.

APIs 92

APIs Accountability Analytics Contact Center 92

AWS Machine Learning

MAY 25, 2023

Furthermore, FMs are trained with a point in time snapshot of data and have no inherent ability to access fresh data at inference time; without this ability they might provide responses that are potentially incorrect or inadequate. The Streamlit application invokes the API Gateway endpoint REST API.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

AUGUST 26, 2022

Although each mortgage application may be unique, we took into account some of the most common documents that are included in a mortgage application, such as the Unified Residential Loan Application (URLA-1003) form, 1099 forms, and mortgage note. Prepare training data to train a custom classifier in CSV format. Solution overview.

APIs 85

APIs Banking Accountability Analytics 85

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. It allows you to track messages, assign conversations, and gather data on the customers. Handling customer issues is a monumental task that every company faces.

APIs 52

APIs Chatbots Multichannel Accountability 52

CallSource Insights

NOVEMBER 15, 2018

How to setup some of the most common Google Analytics filters and how you can use them to customize your own view filters and organize your traffic for marketing success. Setting up Google Analytics is simple: you add the script to the right place on your website and you are good to go. Error checking for analytics. The Account.

Analytics 70

Analytics Accountability Marketing APIs 70

JustCall

JANUARY 23, 2024

New Advancements Everyday: TechCrunch reports that “WhatsApp Business users will be able to create “click-to-WhatsApp” ads without a Facebook account. Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? How is the user data protected, and what kind of encryption does it use?

Management 52

Management APIs CRM Chatbots 52

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. Only DetectDocumentText (OCR), AnalyzeDocument (Tables, Queries, Forms, and Signatures), and AnalyzeExpense APIs are currently supported.

APIs 71

APIs Construction Accountability Best practices 71

AWS Machine Learning

MARCH 12, 2024

One common reason to engage in data collaboration is to run an audience overlap analysis, which is a common analysis to run when media planning and evaluating new partnerships. Common methods for sharing data, such as using pixels and SFTP transfers, can carry risk because they involve moving sensitive customer information.

Advertising 97

Advertising Accountability APIs Best practices 97

AWS Machine Learning

JULY 6, 2023

Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. Most of the options explained are also applicable if SageMaker is running in the SaaS AWS account. In some cases, an ISV may deploy their software in the customer AWS account.

SaaS 75

SaaS Accountability APIs Engineering 75

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. These two options cover a majority of near-real-time medical imaging inference pipeline use cases.

Healthcare 93

Healthcare APIs Enterprise Engineering 93