AWS Machine Learning

JUNE 13, 2023

API implementations, so we can eventually provide customized search pages to our employees to improve their experience. Analytics (monitoring usage trends) – An enterprise search system is only valuable if a lot of people are using it. One of the initiatives we took with the launch of Amazon Kendra was to provide a chatbot.

Chatbots 82

Chatbots Engineering Enterprise APIs 82

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. Read Case Study Watch video The debt collection industry is at a crossroads, with technology and customer service emerging as key drivers of success.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

JivoChat

JULY 14, 2021

Case studies : this type of self-customer service asset is significant for B2B industries weighing up their options. Companies making a large investment want to see a company’s track record providing tangible results with your product or service in a similar use case that might apply to their own business. Use chatbots.

Self service 52

Self service Chatbots B2B Customer centricity 52

pindrop

OCTOBER 21, 2021

Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Goal : Leveraging data, analytics and AI to automate and optimize agent training and onboarding processes Analytics – Interaction analytics, real-time decisioning and business intelligence for superior agent performance.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

RichCall

SEPTEMBER 13, 2017

In the worst case, if they were not able to solve their issue, the portal can include a click to call button where they are transferred to an agent and they don’t have to repeat all their information in order to get assistance. Customers have begun to use, and in some cases even prefer, non-agented interactions. Lutz Remmers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

FEBRUARY 7, 2018

Does the vendor have case studies of companies like yours who’ve used their software? Does the vendor have an existing and growing API system to best integrate with other technologies? Does the live chat provider offer a Chatbot or AI with its own reporting system? Does the vendor have a reputation as a quality provider?

CRM 41

CRM Multichannel Marketing Accountability 41