Analytics APIs Case Study Self service 
JivoChat
JULY 14, 2021
If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service? Why Is Self-Customer Service Important?
NobelBiz
MAY 25, 2023
By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. To assess the ease of integration, it’s helpful to inquire about the vendor’s experience working with similar systems and to request case studies or customer testimonials.
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JustCall
APRIL 5, 2023
Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. However, less than one-third of companies offer self-service options such as a knowledge base. Traditional customer support models will not cut it.
Balto
NOVEMBER 2, 2023
AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
NobelBiz
APRIL 23, 2024
Automated reminders, payment notices, and self-service payment options empower debtors to fulfill their obligations at their convenience, fostering a sense of control and cooperation. Read Case Study Watch video The debt collection industry is at a crossroads, with technology and customer service emerging as key drivers of success.
pindrop
OCTOBER 21, 2021
Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Goal : Leveraging data, analytics and AI to automate and optimize agent training and onboarding processes Analytics – Interaction analytics, real-time decisioning and business intelligence for superior agent performance.
Natalie Petouhof
MAY 27, 2016
The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • Mobile Customer Service-Upcoming. **.
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