JivoChat

JANUARY 31, 2023

You will learn how to work with text files, obtain real-time information from an API with a simple script, and create pie, bar, line, area, histogram, scatter, regression, and combo charts. It also provides you with multiple practical exercises and data case studies. Workload: 20.5

Analytics 75

Analytics APIs Scripts Big data 75

Balto

NOVEMBER 2, 2023

AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. What’s more, Balto assists your agents during calls and alerts them when they deviate from the script. This results in happier, more loyal customers.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

MAY 10, 2024

Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools. Consider APIs and third-party integrations available to extend functionality as needed.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

NobelBiz

APRIL 23, 2024

Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. Read Case Study Watch video The debt collection industry is at a crossroads, with technology and customer service emerging as key drivers of success.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

pindrop

OCTOBER 21, 2021

Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Improve AX - Agent-Oriented Elements. On average, over 75% of calls analyzed receive a green score.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

JivoChat

JULY 14, 2021

Case studies : this type of self-customer service asset is significant for B2B industries weighing up their options. Companies making a large investment want to see a company’s track record providing tangible results with your product or service in a similar use case that might apply to their own business.

Self service 52

Self service Chatbots B2B Customer centricity 52