3scale and Pivotal® Announce Self-serve API Management Solution Via Pivotal Web Services (PWS) Platform

Natalie Petouhof

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform. Reducing the effort required to manage API’s can be keep to using resources in other ways that are not as easily automated.

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Halo Smart Labs Develops a Smarter Smoke Alarm: IoT at It’s Best

Natalie Petouhof

Inability of traditional smoke detectors to connect to data centers about weather issues such as tornados, earthquakes, and floods. Tweet Having lived in Louisville, Kentucky I have experience my share of tornados.

Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content!

Join Us This Summer for WebinarStock!

Callminer

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there!

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

The performance-enhancing information is already there , it’s waiting to be found in the call data. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

The performance-enhancing information is already there , it’s waiting to be found in the call data. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.

Senior back-end software engineer

Stratifyd

Additionally, we were named a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! and Python/C API.

What Are The Significant Trends For Call Center Future Strategy?

Dialer 360

Business is getting deeper into predictive analytics by using AI applications. These offer applications with open APIs provide a new level of customization and integration. Better Call Center Analytics. In this way, it can access real-time analytics and customer context.

CREATING CREDIT UNION MEMBERS FOR LIFE

Enghouse Interactive

A study conducted by Dimension Data found that 73% of customers prefer to use a company’s website, instead of using social media, SMS and live chat for support. Use data to optimize the FAQ experience. Use journey analytics to drive better experiences. What are journey analytics?

Artificial Intelligence, IOT and Design: Building a Next-Generation Services Company: Infosys Orchestrating an Ecpsystem Of Start-ups |

Natalie Petouhof

Big Data & Analytics. particulates and provide insightful analytics on air quality. Global companies are setting up GICs to harness new technologies such as social, mobile, analytics and cloud. Nova provides image generation capabilities (platform and toolset) as a service, APIs to allow customers to create film-quality 3D assets, video and static advertising imagery enabling the delivery of highly personalized and interactive videos to customers.

Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations.