NobelBiz

NOVEMBER 27, 2023

If you would like to learn more about the benefits of a VOIP solution, we highly recommend another one of our articles called “ Cost Savings of VOIP: A Comprehensive Analysis “ Discover how VOIP is revolutionizing call centers by reducing long-distance charges, minimizing hardware investment, and ensuring predictable monthly expenses.

Call Logging 59

Call Logging voip Contact center software CRM 59

NobelBiz

FEBRUARY 14, 2023

Another approach to achieve a complete customer view is through data analytics. Enhancing data analysis: Data integration allows contact centers to analyze data from multiple sources, which can provide a complete understanding of the customer. And eventually identify trends and patterns to further improve the customer experience.

Contact Center 52

Contact Center CRM Journey mapping Government 52

Spearline

JULY 7, 2022

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics. Or, call our API for this information in JSON format.

Metrics 95

Metrics APIs Analytics Contact Center 95

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. The predicted value indicates the expected value for our target metric based on the training data.

Metrics 92

Metrics Analytics APIs Big data 92

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

delighted

DECEMBER 5, 2022

Power up your analysis. A common misconception is that free survey platforms don’t have powerful survey analysis features. Whether you’re capturing your Net Promoter Score, Customer Satisfaction Score, or another survey metric, 30 days is a great period to report on your feedback. Pass as many properties as you can.

Surveys 90

Surveys Feedback Best practices APIs 90

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. Traditional customer support models will not cut it. What is customer success management or CSM? What is customer success software, and why use it? out of 5.

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

MARCH 13, 2023

With terabytes of data generated by the product, the security analytics team focuses on building machine learning (ML) solutions to surface critical attacks and spotlight emerging threats from noise. The performance of the models is evaluated based on the model-specific metrics (such as F1 score, MSE, or confusion matrix).

Engineering 80

Engineering APIs Metrics Management 80

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 68

APIs Construction Metrics Technology 68

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

DECEMBER 21, 2022

Customers can also access offline store data using a Spark runtime and perform big data processing for ML feature analysis and feature engineering use cases. Apache Iceberg is an open table format for very large analytic datasets. put_record API to ingest individual records or to handle streaming sources.

Scripts 72

Scripts Engineering APIs Big data 72

aircall

NOVEMBER 16, 2022

The ideal alternative will seamlessly integrate with third-party software to ensure that you have insight into all business metrics in one place. . Custom analytics. Measure key performance metrics . The onboarding process. Implementing a cloud-based business phone solution shouldn’t come at the expense of your team. Free Trial?

CRM 62

CRM call center software APIs Government 62

AWS Machine Learning

JULY 24, 2023

Patsnap provides a global one-stop platform for patent search, analysis, and management. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. He is also passionate about building AI and analytic solutions.

APIs 66

APIs Engineering Construction Benchmark 66

Help Scout

MAY 12, 2021

For a subscription business, this is a clear and simple metric. You could do the same analysis for people who are NPS promoters: Have they contacted customer service more frequently than your detractors? Find an ally in your finance or business analysis team who can help you understand the numbers that drive your business.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Cisco - Contact Center

JANUARY 27, 2020

We’re doing a lot more than just providing our customers with an incredible AI-powered CEM platform that enables them to do a meaningful analysis of their customers’ feedback and journey experiences across their company. Cloud-Powering our On-Premises Portfolio. This is evidenced by our latest release 12.5 What’s Next?

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. Anomaly detection – You can share Veeva PromoMats documents to Amazon Lookout for Metrics for anomaly detection.

APIs 71

APIs Healthcare SaaS Engineering 71

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 104

Engineering Accountability Construction APIs 104

SmartKarrot

AUGUST 10, 2021

That’s why behavior analytics forms the core function for SaaS. What is behavioral analytics? Also referred to as product analytics, behavioral analytics is the entire process of segmenting and sorting user patterns to figure out how to add value to what you’ve already offered him. But behavioral analytics is different.

SaaS 10

SaaS Analytics B2C Best practices 10

AWS Machine Learning

APRIL 6, 2023

We observed during the exploratory data analysis (EDA) that as we move from micro-level sales (product level) to macro-level sales (BL level), missing values become less significant. The Boto3 API provides the create_auto_predictor function for training an auto prediction model.

Sales 78

Sales Metrics APIs Marketing 78

AWS Machine Learning

OCTOBER 5, 2022

The decision tree provided the cut-offs for each metric, which we included as rules-based logic in the streaming application. To assess different features and how they might influence the model, we conducted extensive feature analysis as part of the exploratory phase. We used a mix of univariate tests and multivariate tests.

Calibration 91

Calibration Engineering Automotive Analytics 91

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Enghouse Interactive

OCTOBER 21, 2020

Agents will be presented with increasingly more complex situations which will require more engagement, insight and analysis. Use “Voice of the Customer” capabilities combined with AI Insights (analytics) to discover what the customer is telling the business is most important to them. Act on the results. Repeat … frequently.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics. technologies were first emerging.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Infinity

JANUARY 5, 2022

Attribution tools play an active role in this process by tracking key metrics and determining which sources are driving conversions, enabling you to join up the customer journey and understand where your leads are coming from. Streamline the data gathering process and make analysis easier. Every conversation matters.

Multichannel 52

Multichannel APIs Marketing Analytics 52

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 102

Analytics APIs Engineering Construction 102

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control.

Best practices 124

Best practices Government Engineering Accountability 124

AWS Machine Learning

MAY 7, 2024

Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The following diagram illustrates the solution architecture.

APIs 89

APIs Advertising Entertainment Metrics 89

AWS Machine Learning

JULY 31, 2023

It also enables you to evaluate the models using advanced metrics as if you were a data scientist. In this post, we show how a business analyst can evaluate and understand a classification churn model created with SageMaker Canvas using the Advanced metrics tab.

Metrics 79

Metrics Engineering Accountability Telecommunications 79

SmartKarrot

AUGUST 10, 2021

Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates. Apply here: [link] Role: Director of Customer Success Location: Remote, Superior, CO, US Organization: Envysion, Inc.

Engineering 17

Engineering Best practices APIs Accountability 17

Cincom

MAY 8, 2024

By making communication a priority, companies see growth across all metrics. CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Continuously analyze performance metrics on automation to refine over time.

Best practices 52

Best practices Metrics Education CRM 52

CustomerSuccessBox

FEBRUARY 28, 2022

Which is the key customer retention metrics to track?- For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. The metric to look at is, how much percentage of the customers has your customer’s been growing quarterly.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

AWS Machine Learning

MAY 25, 2023

Although the Amazon Kendra console comes equipped with an analytics dashboard, many of our customers prefer to build a custom dashboard. The high-level workflow is as follows: An Amazon EventBridge scheduler triggers Lambda functions once a month to extract last month’s search metrics from Amazon Kendra.

Automotive 70

Automotive Metrics Analytics APIs 70

SmartKarrot

AUGUST 2, 2022

Digital marketers and B2B SaaS organizations both value engagement metrics. You can fine-tune your users’ experience to ensure they get the most out of your software by using engagement analytics. Mixpanel is a platform for internet and digital analytics and user behavior. So, without further delay, let us get started.

B2B 10

B2B SaaS Analytics APIs 10

JustCall

FEBRUARY 20, 2024

JustCall helps you do exactly that with sentiment analysis , advanced analytics, call insights, etc. JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. There are also many other important differences between the two (i.e.,

Sales 52

Sales APIs Scripts Analytics 52

AWS Machine Learning

JUNE 23, 2023

We use this extracted dataset for exploratory data analysis and feature engineering. Perform exploratory data analysis in SageMaker Data Wrangler The data within Data Wrangler needs to be engineered before it can be trained. For Analysis type , choose Data Quality and Insights Report. For Analysis type , choose Quick Model.

Engineering 74

Engineering Enterprise Analytics Metrics 74

AWS Machine Learning

OCTOBER 19, 2022

To demonstrate how you can use this solution in your existing business infrastructures, we also include an example of making REST API calls to the deployed model endpoint, using AWS Lambda to trigger both the RCF and XGBoost models. Lastly, we compare the classification result with the ground truth labels and compute the evaluation metrics.

APIs 66

APIs Metrics Calibration Accountability 66

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. This command deploys an API Gateway REST API secured by an IAM authorizer, which you use for inference with an AWS user ID or IAM role that just has the execute-api:Invoke IAM privilege. execute-api.us-east-2.amazonaws.com/prod/invokecomprehendV1.

APIs 73

APIs Enterprise Engineering Accountability 73