Guest Post: Customer Experience: Expectation vs. Reality
ShepHyken
SEPTEMBER 10, 2021
Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . In this post, we shall compare five customer expectations in 2021 to their reality. It will enable you in identifying the reasons behind high customer turnover and what you can do to address them. . Avoid data silos .
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