BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” She was blunt. But she wasn’t wrong. Let’s chat about what your needs look like today— schedule a call here!

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

OctopusTech

JULY 26, 2021

And, if you are planning to choose BPO as a business to offer Customer Support Services, being aware of the current trends in BPO and what’s going on in the industry is priceless. However, knowledge about the most popular industries in BPO is a plus. Octopus Tech is an industry-leading BPO firm. Banking & Finance.

outsourcing 62

outsourcing Finance Banking Customer Support 62

Steve DiGioia

SEPTEMBER 16, 2016

Whether it’s a finance department that takes 24 hours to respond to a request, a legal department that penalizes 99% of customers because of the risk posed by 1%, or a product manager whose idea of a Minimum Viable Product is a lot more “minimum” than customer expectations. ► Interested in writing a guest post and be published here?

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

The Northridge Group

APRIL 8, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. In Part 1 of our series, we welcome Eric Ludwig from RISE Technology Advisors.

Technology 105

Technology Finance Government Healthcare 105

Calltools

MARCH 30, 2022

While there are overarching procedures for outbound dialing, your organization might need to adhere to additional call compliance regulations depending on your industry. Compliance Regulations for Different Industries. SOX: The Sarbanes-Oxley Act protects investors from fraudulent accounting by corporations. Healthcare.

Healthcare 52

Healthcare Government Education Telemarketing 52

24-7 InTouch

NOVEMBER 2, 2023

Over the last 23 years, I have been fortunate to lead IntouchCX as we’ve pushed the boundaries through meaningful engagement and industry-leading innovations,” said Fettes. As IntouchCX’s new Co-CEOs, we are eager to share our excitement in driving further success with the company through exceptional performance, innovation and creativity.”

Real estate 111

Real estate Finance Contact Center Technology 111

AWS Machine Learning

MARCH 28, 2024

The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks. Collecting and preparing finance data Domain continual pre-training necessities a large-scale, high-quality, domain-specific dataset. The following figure showcases two qualitative examples generated by Pythia 6.9B

Finance 100

Finance Metrics Banking Engineering 100

TRUSTID

AUGUST 2, 2019

The recent Equifax global settlement and the disclosure of Capital One’s historic data breach has put a spotlight on the fraud vulnerabilities in the financial industry. When it comes to managing our personal finances, the last thing we want to worry about is security or fraud. Data breaches like these are alarming for consumers.

Banking 63

Banking Finance Personalization Accountability 63

Beyond Philosophy

JANUARY 9, 2017

Customers might still visit a dealership or two for a test drive, but they also might just buy the car sight unseen and have it delivered, according to dealers and industry executives who gathered recently for the Tampa International Auto Show. Google Account Executive Derek Humphrey told the auto show crowd.

Sales 323

Sales Finance Consulting Consulting 323

Skybridge

DECEMBER 8, 2022

Chris brings an extraordinary combination of industry success and thought leadership to her role. She has also become a prominent voice in the contact center and customer care industries. During her graduate Forensic Accounting studies, she was selected and completed the Federal Bureau of Investigation’s Virtual Experience program.

Finance 52

Finance outsourcing Customer Care Accountability 52

Beyond Philosophy

JUNE 8, 2023

Also, get finance to sign off on those costs before you present, so they can’t argue.) If you leave out the ROI, the finance people will not see the importance of the change—and you will not be spending any resources on it. The risks might be industry-wide, global, even. Always include the return on investment (ROI).

Finance 195

Finance Marketing Personalization Accountability 195

Back Office Centers

OCTOBER 17, 2023

Back-office tasks often involve data entry, payroll processing, finance and accounting, and administration of information technology. B ack office process outsourcing may support these methods of authenticity assurance in a variety of industries, including BFSI and EdTech.

outsourcing 59

outsourcing Finance Accountability Engineering 59

Back Office Centers

DECEMBER 14, 2023

This can include a broad range of tasks including data entry, processing payroll, managing human resources, accounting, providing IT assistance, and more. Expertise Accessible The majority of outsourcing providers are authorities in their industries. This might support companies in maintaining compliance and accuracy in their finances.

outsourcing 57

outsourcing Finance Accountability Business Process Outsourcing 57

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Blueship Call Center

JUNE 21, 2023

Depending on the business and sector, some of the operations they carry out include data management, accounting, finance, technology, and many more areas. When considering a company’s budget, labour is one of the most expensive costs, and the industry has already developed solutions to this issue.

outsourcing 63

outsourcing Finance Government Customer Care 63

CSM Magazine

MARCH 1, 2024

In this space, Solana stands out as a significant player, offering a glimpse into the future of decentralized finance. This integration of cutting-edge technology not only enhances the user experience but also sets a high bar for customer service in digital finance.

Finance 52

Finance Big data Feedback Technology 52

NobelBiz

APRIL 30, 2024

Industry and Regulatory Compliance: Balto’s Role Balto , a prominent partner of NobelBiz, plays a critical role in ensuring that call center interactions adhere to industry standards and regulations. Balto’s real-time guidance platform uses AI to monitor conversations and prompt agents with the correct compliance language during calls.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Industry and Regulatory Compliance: Balto’s Role Balto , a prominent partner of NobelBiz, plays a critical role in ensuring that call center interactions adhere to industry standards and regulations. Balto’s real-time guidance platform uses AI to monitor conversations and prompt agents with the correct compliance language during calls.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

SmartKarrot

MAY 19, 2023

In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies. What are conversational AI and ChatGPT?

Finance 10

Finance Banking Chatbots Education 10

SmartKarrot

MAY 19, 2023

In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies. What are conversational AI and ChatGPT?

Finance 10

Finance Banking Chatbots Education 10

Ansafone

SEPTEMBER 24, 2022

Industries That Can Benefit. Let’s take a look at some particular industries that have been proven to benefit: Marketing. Finance and Accounting. From Fortune 1000 companies to average mom and pop style businesses, contact centers can help grow companies at a faster pace through outsourcing services. Human Resources.

outsourcing 62

outsourcing Contact Center Finance Healthcare 62

Back Office Centers

DECEMBER 28, 2023

Back-end accounting and finance activities are one area where a lot of firms can achieve enhanced efficiency. Historically, depending on the size and complexity of the company, they have been handled by professionals ranging from part-time bookkeepers to certified public accountants (CPAs). Finance and Accounting Function.

outsourcing 40

outsourcing Finance Real estate Accountability 40

24-7 InTouch

MAY 3, 2023

Digital transformation has had a significant impact on the fintech industry , revolutionizing the way financial services are delivered and utilized. Customers can simply open an app on their mobile devices and transfer money, check their account balances, and much more.

Finance 52

Finance Banking Government Accountability 52

JivoChat

JUNE 7, 2022

It aims to enable you to identify different scenarios and requirements in different industries and design and configure solutions in SAP. . SAP S/4HANA Finance & Controlling. With the SAP S/4HANA Finance & Controlling course, you will learn how to configure and implement SAP S/4 Hana Finance. Workload: 20.5

Transportation 75

Transportation Finance Analytics Banking 75

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Integration with SAGE, the accountancy package used by NCS, is also ensuring the accuracy of invoices and the efficiency of producing and sending to clients.

Finance 52

Finance Engineering CRM Customer centricity 52

Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. But make sure to thoroughly investigate the vendor’s reputation by looking through their social media accounts. In what ways do they set themselves apart in the industry?

outsourcing 73

outsourcing Call Center Business Process Outsourcing Contact Center 73

CSM Magazine

MARCH 28, 2023

Risk Management and Compliance – Ensure you are compliant with all regulatory requirements while proactively managing risk across accounts Compliance with regulatory requirements and proactive risk management is paramount to maintaining sustainable growth.

Finance 52

Finance outsourcing Benchmark Education 52

CSM Magazine

JULY 28, 2021

To keep your finances in order, you need to calculate and monitor your business’ spending carefully. This is why most businesses today rely on expense management software to streamline and automate their accounting process. Account management will define in what way and how often you should communicate with customers.

Management 52

Management Finance Upselling Accountability 52

SmartKarrot

OCTOBER 25, 2023

Client Trust: Clients invest not just finances but also faith in an organization. Key Elements of an Effective Crisis Playbook Key Account Managers navigate business and people. Here, we dissect the fundamental elements that form a formidable crisis strategy for Key Account Managers. But what constitutes an effective playbook?

Accountability 10

Accountability Management Construction Finance 10

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. When you put all that together, it’s clear that working in finance is complicated. There’s no shortage of rules and regulations in the financial industry.

Customer Service 80

Customer Service Finance Consulting Consulting 80

CSM Magazine

OCTOBER 6, 2022

ISG explicitly referenced EXL’s data-led, cloud-native digital solutions such as Exelia.AI, EXL Paymentor, EXL XTRAKTO.AI, and MIA as key differentiators which account for EXL being recognised as a leader in not one but two service categories. For more information about EXL’s solutions for the utilities industry, click here.

Analytics 52

Analytics Finance Healthcare Banking 52

IdeasUnlimited

AUGUST 26, 2022

Keep a Close Eye on your Finances. Normally, accounting analysis is done on a quarterly basis. It’s important to constantly watch your finances since one may not fully understand exactly where cost is going up. With so many industries and fields, it can be tricky to pinpoint exactly where the cost of operation is rising.

Finance 95

Finance Transportation Customer retention Healthcare 95

CSM Magazine

NOVEMBER 14, 2023

Based in Northern Ireland, EB Gas supplies, fits, and maintains domestic, commercial, and industrial gas equipment across Ireland and the UK. A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services.

Engineering 52

Engineering CRM Finance Accountability 52

Method:CRM

OCTOBER 29, 2018

Technology is changing the accounting industry. Many routine tasks can now be automated through accounting software, leaving accountants wondering what’s in store for their jobs. One way to achieve this is by combining accounting software with other business apps. Laura Redmond. Heather Satterley.

Finance 40

Finance Consulting Consulting Accountability 40

SmartKarrot

OCTOBER 19, 2022

Account management is a broad field that encompasses many distinct roles and responsibilities. While the average account management salary varies significantly based on location, industry, and other factors, some general guidelines can help you determine how much you can expect to earn as an account manager.

Accountability 10

Accountability Management Healthcare Telecommunications 10

Talkdesk

APRIL 22, 2021

How Aspiration is disrupting the financial industry and building a better world for us all. A Talkdesk customer since 2014, Aspiration has been disrupting the finance industry by “turning every transaction into positive action”. For one of our customers, Aspiration , every day is Earth Day. Even dollar transactions ($xx.00)

Interactive Voice Response 75

Interactive Voice Response Accountability Finance APIs 75

AWS Machine Learning

JANUARY 22, 2024

Prerequisites To complete this solution, you should have an AWS account and the appropriate permissions to create the resources required as part of the solution. Conclusion In this post, we showed you how to use Amazon Textract Queries to build a vaccination verification solution for the travel industry.

Finance 103

Finance Enterprise APIs Healthcare 103