JivoChat

JULY 21, 2021

We’ll cover everything from the basics of customer relations, as well as examples and strategies to improve. For example, let’s say a customer visits your website and reaches out to an agent via a click-to-call link. What Are Some Examples of Customer Relations? Let’s look at a few examples of customer relations.

Chatbots 52

Chatbots B2C CRM Customer retention 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 101

Chief Customer Officer Accountability Best practices Feedback 101

ChurnZero

AUGUST 14, 2020

They focus on opportunity management – like the manual activities that typically exist within accounts. Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Examples: Salesforce , HubSpot , Netsuite , and Copper. .

CRM 87

CRM Finance Upselling Accountability 87

ClientSuccess

AUGUST 3, 2022

Your internal team members want to know how a customer account is doing, where a specific project stands, and other customer-specific information. Here is an example of a first contact resolution: A customer reaches out to a CSM asking where they can find a specific piece of functionality on the platform.

Metrics 79

Metrics Accountability Call Center Feedback 79

ClientSuccess

MARCH 29, 2022

Suppose a team member is part of the team for longer than just the onboarding stage (an implementation manager or business analyst, for example). One of the best parts of any new customer onboarding is looking ahead to where the account can grow and evolve down the road. Ask for feedback. . Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52

ClientSuccess

MARCH 29, 2022

Suppose a team member is part of the team for longer than just the onboarding stage (an implementation manager or business analyst, for example). One of the best parts of any new customer onboarding is looking ahead to where the account can grow and evolve down the road. Ask for feedback. . Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52

Fonolo

JANUARY 17, 2023

This familiar technology does things like invite callers to select a language, enter an account number or choose a department at the beginning of a call. For example, a customer may raise their voice if they are becoming frustrated or angry. RELATED WEBINAR: The Impact of AI on Customer Experience.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

Nicereply

MARCH 16, 2022

A few of our competitors also offered higher-touch support than what we were offering: phone support, account management, and high touch sales. We started hosting webinars, live training and other one to many customer success strategies to increase product stickiness in our existing customer base.

Sales 111

Sales Customer Experience Upselling Self service 111

JivoChat

JULY 27, 2021

Close the feedback loop. Always collect customer feedback, and then show customers how you have acted on it. They also want their feedback incorporated so they get more relevant, personalized experiences. Ask for their feedback in surveys, give them incentives for reviews, then show how you responded to the review.

Gamification 52

Gamification Chatbots Sales Feedback 52

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Take this scenario: A customer contacts a retail company with a specific question about the store’s operating hours, a classic example of a closed interaction.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). That 20% consist of high-impact customers.

B2B 90

B2B Journey mapping B2C Benchmark 90

ClientSuccess

DECEMBER 1, 2021

Credibility is the feedback and input a customer gives directly to or about a CSM. The statement “I can’t trust my Account Executive; he doesn’t seem to have my best interests in mind and only wants to close the sale” shows the feeling of being used and played by an Account Executive. Here we go: Trust = (C + R + I) / S.

Accountability 70

Accountability Feedback Sales Personalization 70

ChurnZero

SEPTEMBER 14, 2021

As Bryan Neale, Founder of Blind Zebra , said in our webinar on selling for people who don’t love sales : “If you don’t want to come off as pushy, if you don’t love selling, you need to carry really strong intentions to be helpful to others.” . Check out our webinar on selling for people who don’t love sales. .

Sales 94

Sales Upselling Morale SaaS 94

Myra Golden Media

JANUARY 1, 2019

Are you coaching and holding employees accountable? If you’re talking about attendance, for example, be crystal clear about what you expect. I have an online course I’ve arranged for you take and I will meet with you once a week for the next 4 weeks to provide feedback and coaching. Putting An End To Unacceptable Performance.

Coaching 195

Coaching Accountability Feedback Personalization 195

GetFeedback

SEPTEMBER 24, 2019

A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). Consider the following examples. . For example, software companies must compete based on the features, functionality, and usability of the solutions offered.

Education 60

Education Sales Feedback Healthcare 60

VirtualPBX

JULY 13, 2023

Below are three examples of call routing by industry flows suggest by Artifical Intelligence (AI). Billing and Administrative Inquiries (Option 3): If the caller selects option 3, route the call to the firm’s accounting or administrative department.

Healthcare 98

Healthcare Consulting Consulting Finance 98

Enghouse Interactive

OCTOBER 19, 2020

Register for TOMORROW’s webinar ( October 21 st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX” with Kate Legget , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

CustomerSuccessBox

APRIL 3, 2022

Cheers, CSM Journey templates (example-playbooks). For example- sending alerts for checking out playbooks. Cheers, Reminder Invite to a Webinar. ” Webinars allow you to provide more value to your customers while also allowing for more possibilities for expansion revenue. Hope you’re good to go.

APIs 52

APIs Accountability SaaS Marketing 52

Help Scout

MAY 12, 2021

For example: You can look at repeat purchase rate, which measures how many customers come back after their initial purchase (even though it may not be for months or years). Review “lost customer” feedback. Your finance team, who may be involved with larger account billing. Respond to feedback. Report on “saved customers”.

Customer retention 115

Customer retention Finance Analytics Customer effort 115

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. What helped you build your customer journey map and what were the main factors you took into account? Sometimes there are several contacts associated with an account.

Journey mapping 110

Journey mapping Accountability Marketing Metrics 110

Totango

JULY 8, 2021

Many of the companies we talk to today all have the same challenge: they are sick and tired of firefighting their customer accounts. For example, you might have a health-rank scoring system for customers in the free trial, onboarding, and adoption phases, subdivided for SMB and enterprise customers.

Upselling 65

Upselling Accountability Customer retention Metrics 65

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. Examples of Conversational AI How does Conversational AI work?

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

Kayako

OCTOBER 1, 2015

Morten Lundsby, ex-Googler and founder of user insights tool UserChamp, joined us for a webinar in which he took a look at ways to get more value out of your customer conversations. In the webinar, Morten talks us through how to push onboarding materials upstream before a potential customer is a customer. Not ready to watch?

Sales 92

Sales Marketing Feedback Accountability 92

Comm100

JANUARY 17, 2024

Customer feedback: Implement mechanisms to collect customer feedback on their experience with Already using automation: The next steps If you have already begun to add automation into your operations but know there’s so much more you could be doing to improve efficiency, then here are some suggestions for the next steps.

Customer Service 74

Customer Service Chatbots Customer centricity Feedback 74

ChurnZero

MAY 22, 2020

To show what this outreach may look like, we’re sharing an example of a low-touch (a mostly automated interaction) and high-touch (many personal touchpoints) onboarding Play from ChurnZero. you can use these Play examples as a guide to plan your customer onboarding workflows and communications. Customer Success Around the Web.

Best practices 98

Best practices Accountability Benchmark Sales 98

Toister Performance Solutions

NOVEMBER 30, 2017

The webinar software picked the wrong time to get wonky. The rep offered to stay on the line with me until my webinar started. For example, customer service software provider Zendesk takes the live agent or self-service option to a whole new level of awesome. Here's an example from a written interaction.

Customer Support 80

Customer Support Technical Support Self service Coaching 80

CSM Magazine

NOVEMBER 29, 2021

It is a great example of professional agents: they are adaptable, patient, empathetic, and communicative. A chance to give feedback. To make sure that you know about all the experiences that they have (both good and bad ones), it’s necessary to collect timely feedback. Developing a required skill set. Be available.

Customer Service 59

Customer Service Journey mapping Analytics Feedback 59

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. What helped you build your customer journey map and what were the main factors you took into account? Sometimes there are several contacts associated with an account.

Journey mapping 84

Journey mapping Accountability Marketing Metrics 84

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. A simple example. They establish a direction for your product.

Customer Support 83

Customer Support Banking First call resolution Self service 83

ClientSuccess

DECEMBER 21, 2021

For example, if a customer purchases 20 licenses but uses only 5, the license utilization rate is only 25%. . Customer engagement: if your customers are quietly trucking along with no input, feedback, or questions, this could be a sign of low engagement. eBook: ClientSuccess Ultimate Guide to Metrics.

Metrics 100

Metrics Upselling B2B SaaS 100

JivoChat

FEBRUARY 22, 2023

Not only do smaller brands realize the importance of using Instagram Stories for business growth, but they also see better results in comparison with bigger accounts. For example, small businesses can use the poll or the question stickers to collect customer feedback. Let’s take a look at Tailwindapp.

Brand ambassadors 75

Brand ambassadors Marketing Advertising Accountability 75

ChurnZero

SEPTEMBER 16, 2021

As Bryan Neale, Founder of Blind Zebra , said in our webinar on selling for people who don’t love sales : “If you don’t want to come off as pushy, if you don’t love selling, you need to carry really strong intentions to be helpful to others.” . Check out our webinar on selling for people who don’t love sales. .

Sales 52

Sales Upselling Morale SaaS 52

Amity

JULY 4, 2017

But there’s even more you can do to power up your Customer Health Score and NPS program when you integrate a customer feedback platform with your Customer Success Platform. We’ll feature examples from the Wootric-Amity partnership. A Customer Success Manager completes a playbook with the account.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

Nicereply

JANUARY 16, 2023

These five steps will set you up for success: Don’t take negative feedback personally. Don’t take negative feedback personally. When it comes to customer service, haters typically fall into two buckets: The ones who give you extremely detailed and comprehensive feedback about what went wrong. Find the kernel of truth.

Customer Service 59

Customer Service Feedback Airlines Construction 59

Solvvy

AUGUST 31, 2022

For example, the customer experience can depend on how your employees treat customers or how well they like your products and services. However, it provides specific customer feedback that can help you improve your business and the number of satisfied customers. For example, if you ask, “What would you improve if you could?”

Surveys 62

Surveys Benchmark Feedback Customer Support 62