Hello Customer

MARCH 15, 2023

Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. For example: what if the feedback categories don’t fully match with your internal KPIs ?

Feedback 52

Feedback Transportation Personalization Consulting 52

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 83

Analytics Feedback Marketing Metrics 83

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Feedback 83

Feedback Analytics Marketing Metrics 83

VirtualPBX

AUGUST 29, 2023

Visit the Learn Hub What to Expect in the Customer Learn Hub First, explore a valuable resource in the Learn Hub: the full collection of webinar replays from our well-received Business SMS Webinar Series. The VirtualPBX Learn Hub will continue to evolve and we look forward to hearing your feedback and suggestions!

Consulting 98

Consulting Consulting Feedback 98

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. As a brand, Amazon strives to give an experience that is a solid example of customer-obsessed culture from the top down. Enter the Net Promoter Score (NPS) survey.

Feedback 60

Feedback Customer centricity Surveys Employee engagement 60

Toister Performance Solutions

APRIL 30, 2019

I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. In other words, I didn't launch the webinar properly so the recording could be saved. Q: Are surveys and other feedback methods becoming obsolete since social media gets a quicker response? But first, a small confession.

Customer Service 63

Customer Service Advertising Feedback Benchmark 63

Education Services Group

SEPTEMBER 23, 2022

Q: How do you navigate participation bias in customer feedback? . And so, there’s a couple of things that you’re looking at to overcome that participation bias for those of us, like the two of us, who always want to give feedback. Watch the recording of this webinar to catch up on the full conversation!

Customer retention 52

Customer retention Surveys Feedback Personalization 52

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Real-world examples of how to best take action on feedback, and what happens when you don’t! 2018 NPS Benchmark Study: Results and Reactions Webinar. Focusing exclusively on SMB/Mid-Market size companies.

Benchmark 60

Benchmark Best practices Marketing Feedback 60

TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? Couldn’t make the entire webinar? To watch the webinar, check it out on demand here. What are some examples of automation from AI currently in use? Basic Visual AI, for example, reading text with OCR, is commonplace.

Chatbots 109

Chatbots Enterprise Interactive Voice Response Technology 109

Lumoa

FEBRUARY 6, 2024

GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! You will even be able to click on that part of the summary to load the associated feedback. Upcoming webinars Lumoa Basic Training – Are you a new user, or just want to brush up on key terms?

Feedback 83

Feedback 83

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! So, for example, if you ask a question like “how much value does Nuffsaid add to your business?” Watch the recording of this webinar to catch up on the full conversation!

Feedback 52

Feedback Sales SaaS Marketing 52

NICE inContact

JULY 30, 2019

Collecting quality customer feedback is great, but how can you ensure that it’s actionable for your business? Find the right balance for your customers to deliver helpful feedback. The best way to encourage quality customer feedback is to make it obvious that you are listening and then doing something about what you hear.

Feedback 55

Feedback Surveys Best practices Contact Center 55

inmoment

DECEMBER 10, 2019

Our webinar, “From Information to Innovation: Using Customer Data to Drive Product Innovation,” helps you identify ways to leverage your CX program to sustain product enhancements that delight customers and drive loyalty. Start by taking a hard look at the data you have available, whether it’s surveys, comments, or employee feedback.

Feedback 52

Feedback Surveys Customer Experience 52

Beyond Philosophy

MAY 15, 2023

I recently conducted a really interesting webinar with Verint where we looked at the 3rd year of some significant research they undertake called the Engagement Capacity Gap. How confident are you to deliver an excellent Customer experience (CX) in 2023 as we enter these turbulent times? times successfully implement CX automation strategies 2.8

Customer Experience 195

Customer Experience Self service Feedback Management 195

CCNG

JANUARY 19, 2021

Many of the trends that my co-presenters spoke about are convergent (many people are moving to the same approach), the main example of that being the acceleration of cloud and home working driven by reactions to Covid-19. Connect with me on LinkedIn [link] to let me know your feedback on these trends and on the webinar.

Call Center 195

Call Center CCNG Contact Center Feedback 195

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Morale 72

Morale Education Surveys Accountability 72

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

JivoChat

JULY 21, 2021

We’ll cover everything from the basics of customer relations, as well as examples and strategies to improve. For example, let’s say a customer visits your website and reaches out to an agent via a click-to-call link. What Are Some Examples of Customer Relations? Let’s look at a few examples of customer relations.

Chatbots 52

Chatbots B2C CRM Customer retention 52

Totango

JUNE 3, 2022

Feel free to adjust these examples to meet your specific needs. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Here’s an example of a template you can use to respond to an unhappy customer’s email. The webinar is available at [date, time].

Feedback 108

Feedback SaaS Surveys Accountability 108

Myra Golden Media

JULY 12, 2019

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. This, friends is an excellent example of how not to do a quality monitoring plan. Here are 2 examples of how you might do that…”. Here are the details of this webinar.

Contact Center 136

Contact Center Calibration Coaching Feedback 136

inmoment

NOVEMBER 26, 2019

InMoment’s Nate Morley was joined by Savannah Harper, director of operations services at Auntie Anne’s, and Nhuy Weidinger, brand marketing manager for McAlister’s Deli, to host a webinar in partnership with FastCasual.com, “Success Starts with Your Guests: Using Guest Feedback Throughout Your Entire Organization.”

Feedback 40

Feedback Finance Revenue potential Marketing 40

inmoment

DECEMBER 10, 2019

Our webinar, “From Information to Innovation: Using Customer Data to Drive Product Innovation,” helps you identify ways to leverage your CX program to sustain product enhancements that delight customers and drive loyalty. Start by taking a hard look at the data you have available, whether it’s surveys, comments, or employee feedback.

Feedback 40

Feedback Surveys Customer Experience 40

Totango

AUGUST 16, 2022

Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. For example, you can use automated monitoring of client accounts to track user adoption rates. Customer Feedback: Qualroo.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Telcos should also go the extra mile in seeking qualitative feedback.

Customer centricity 83

Customer centricity Feedback Telecommunications Customer Support 83

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 101

Chief Customer Officer Accountability Best practices Feedback 101

JivoChat

JULY 27, 2021

Close the feedback loop. Always collect customer feedback, and then show customers how you have acted on it. They also want their feedback incorporated so they get more relevant, personalized experiences. Ask for their feedback in surveys, give them incentives for reviews, then show how you responded to the review.

Gamification 52

Gamification Chatbots Sales Feedback 52

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Take this scenario: A customer contacts a retail company with a specific question about the store’s operating hours, a classic example of a closed interaction.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. – Michele Santagata Here’s an example: Your call center has trouble converting leads, so you do something to improve it. For example, your company sends out a message asking a customer if they are still interested in your service.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

ChurnZero

AUGUST 14, 2020

Examples: Salesforce , HubSpot , Netsuite , and Copper. . Examples: Zendesk , Help Scout , Jira Software , Salesforce Desk , and Freshdesk. . For example, create an alert if a customer event decreases by X% over Y time period as a sharp decline in logins or core function usage indicates they are no longer engaged with your product.

CRM 87

CRM Finance Upselling Accountability 87

COPC

DECEMBER 23, 2022

To reinforce a sense of connection, consistently provide specific examples of how an employee’s performance contributes to the company’s success. 2) Develop a Robust and Closed-Loop Employee Feedback System   An employee feedback system goes beyond a simple measurement of employee satisfaction.

Employee engagement 87

Employee engagement Coaching Business Process Outsourcing Feedback 87

Fonolo

JANUARY 17, 2023

For example, a customer may raise their voice if they are becoming frustrated or angry. The software uses screen pop-ups to offer feedback to agents who can use the recommendations to deliver a better CX and get insight into their own performance. RELATED WEBINAR: The Impact of AI on Customer Experience.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

Nicereply

MARCH 16, 2022

We started hosting webinars, live training and other one to many customer success strategies to increase product stickiness in our existing customer base. For example, a dedicated account manager and phone support for our highest value customers. We’ve also gotten great feedback from our customers about this model.

Sales 111

Sales Customer Experience Upselling Self service 111

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. For example, a customer with a software license utilization of 90% or more suggests that company-wide engagement is solid. NPS indicates customer loyalty.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Playvox

FEBRUARY 27, 2024

For example, if employers and employees support and respect one another, it can create a positive chain reaction which ultimately can lead to the delivery of outstanding customer experience (CX). Seek Employee Input and Feedback As you build a plan to leverage AI in your contact center, make sure to seek and incorporate agent feedback.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

ChurnZero

SEPTEMBER 29, 2023

This can also help you gather product feedback. For example, commend customers for heavily using a certain feature over the last 30 days. Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop. Send a message saying, “You rock! What do you think so far?”

Benchmark 52

Benchmark Feedback Surveys Best practices 52

ClientSuccess

MARCH 29, 2022

Suppose a team member is part of the team for longer than just the onboarding stage (an implementation manager or business analyst, for example). Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52