NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

Fonolo

MAY 13, 2019

The training that each of the sales people get, to the software that they have, to the delivery of the products, to the installation of those products, we control it all, and we have the capabilities to effect change if and when needed. Not many companies have the agility to pivot as we do.

Customer Service 96

Customer Service Technical Support Education Contact Center 96

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Aid clients in achieving their goals.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JUNE 22, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Measure and improve customer success KPIs.

Technical Support 19

Technical Support Accountability Coaching Sales 19

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

virtual call center 52

virtual call center Technical Support Engineering Self service 52

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base.

Education 61

Education Engineering B2C Technical Support 61

JustCall

JUNE 29, 2022

Because not only is it a costly, long-term investment but it also directly impacts the performance of your sales and customer service teams, and thereby the growth and sustainability of your business. Digital PBX accounts are typically managed by software applications running on dedicated servers or virtual machines. Rich analytics.

voip 52

voip Education Sales Technical Support 52

SmartKarrot

SEPTEMBER 23, 2022

As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Improve the processes to coordinate with technical support and services team to drive overall customer health. Set account growth goals and drive results. Apply here: [link].

Technical Support 15

Technical Support Education Customer retention Accountability 15

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

SEPTEMBER 22, 2022

Partner closely with Marketing, Sales, Product and other internal stakeholders to rally the organization around customer outcomes. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Performs other related duties as assigned.

Technical Support 19

Technical Support Accountability Coaching Education 19

Education Services Group

MAY 13, 2020

Regardless of your organizational structure – whether CS rolls up to sales, operations, or you have your own discreet organization within the business, it is critical to demonstrate how CS influences growth and impacts costs. We may see Account Managers within the sales organization owning that relationship.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Peter Muir is the Manager of Technical Support at Dejero. Introducing our Experts.

B2B 98

B2B B2C SaaS Technical Support 98

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

APRIL 21, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Assist in creating training courses and educational materials for customers.

Coaching 19

Coaching Technical Support Education Self service 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Ensure retention of key clients and growth of their accounts. Drive customer experience outcomes.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Kristen.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

NOVEMBER 18, 2021

Drive strong internal collaboration with the Account Management, Product, Services, and Support teams, as the quarterback of the customer experience and solution adoption. Collaborate with Product and Design to produce educational content for the customers. Oversee first-tier and escalated support processes.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities.

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify, recruit, and onboard high potential partners.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. Click to Tweet.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

MARCH 3, 2021

Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Finance 10

Finance Engineering Coaching Morale 10

SmartKarrot

JANUARY 7, 2021

Provide technical support during onboarding and implementation. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Oversee the on-boarding pipeline ensuring your portfolio of customers are on track to go live by proactively offering advice, guidance, and support.

Upselling 10

Upselling Technical Support Metrics Engineering 10

SmartKarrot

OCTOBER 30, 2020

Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper. Work closely with the Sales organizations to develop and execute growth plans and strategies to drive License Agreements for Urbint.

Enterprise 10

Enterprise Technical Support Engineering Education 10

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Flavio has a B.S. in Technology Management from Denver University.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Call Center Pros

SEPTEMBER 10, 2018

Who does not have an account on Facebook or Twitter today? This will boost sales and growth. If we know the behavior of consumers, we can improve their shopping experience and thus better respond to their expectations. Study their habits and comments on social networks.

Feedback 60

Feedback Big data Sales Surveys 60

Jon Arnold

MAY 30, 2017

My first project was to develop a call accounting system for NEC’s flagship product, the NEAX 22 series. I was promoted to manage the national sales engineering team. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc.

Consulting 45

Consulting Consulting Engineering Sales 45

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Anika Zubair. Bhavika Kochhar. Dana is also a founding member of CS Insider.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. Make customers successful by providing high-quality technical support and service.

Education 3

Education Technical Support Upselling Advertising 3

SmartKarrot

MAY 15, 2020

From a plethora of such roles that a lucrative customer success specialist holds, below are the core seven tasks that are most sought after for a customer success manager job description: Has a sound knowledge of Product and Technical Support . Accounts Escalations . Understands the Process of Renewals . Final Take .

Management 10

Management SaaS Technical Support Upselling 10

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience. architecture.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

SmartKarrot

JUNE 27, 2022

Develop relationships and coordinate business reviews with senior leaders at our largest and most critical accounts. You are responsible for enterprise renewals and collaborate closely with sales on top-ups and expansion leads. Ensuring fantastic relationships across your nominated customer accounts.

Technical Support 3

Technical Support Accountability Metrics Sales 3