Call Center Service Levels: Calculations, Metrics, & Industry Standards
Callminer
MARCH 23, 2020
Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. All the formulas are based on the same data. Our data gives us the result of (860)/(1000+40)*100% = 83%. Figure out the best metrics for your business. 60 calls were abandoned.
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