AWS Machine Learning

MARCH 12, 2024

Introducing LLM-based inference into a system also has the potential to introduce privacy threats, including model exfiltration, data privacy violations, and unintended LLM-based service manipulation. This can be accomplished with input data before being sent to a model or an LLM trained to redact their responses automatically.

Chatbots 96

Chatbots Healthcare Accountability Engineering 96

ShepHyken

SEPTEMBER 18, 2020

You don’t want to inundate team members with survey data. Data visualization isn’t a new concept, but it very well could be a new way for you to share customer feedback with your internal teams. Visualizing data makes it more comprehensible and accessible — while accurately representing all of it. Then share it with your team.

Feedback 307

Feedback Customer Service Surveys Accountability 307

AWS Machine Learning

NOVEMBER 27, 2023

However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 79

Engineering APIs Big data Accountability 79

JivoChat

MARCH 19, 2023

Do you know how to deactivate your Facebook account? Once you deactivate your Facebook account, your profile won’t be shown to other people, not even to your friends. That isn’t different when it comes to how to deactivate your Facebook account.

Accountability 75

Accountability Personalization Management Marketing 75

JivoChat

FEBRUARY 28, 2023

However, you are going to see that it’s very simple to deactivate your account or erase it permanently. How to Delete a Snapchat Account on A Computer or Android The process to delete a Snapchat account using a computer or Android device is the same. You just need to sign in to your Snapchat account again.

Accountability 75

Accountability Personalization 75

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

Accountability 52

Accountability Self service APIs Government 52

AWS Machine Learning

OCTOBER 9, 2023

A recommendation engine is only as good as the data used to prepare it. Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. Prerequisites First, we need to have an Amazon SageMaker Studio domain set up.

Personalization 94

Personalization Engineering Automotive Best practices 94

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. To import data from Snowflake, follow steps from Set up OAuth for Snowflake.

Engineering 109

Engineering Big data Customer centricity Education 109

Contact Center Pipeline

MAY 1, 2019

Hoarding data has been the standard practice for most businesses for years. Whether it’s customer data, email, survey data, presentations, reports, zip files, log files, call recordings, employee information, old versions of documents, account information—companies have stockpiled vast amounts of information.

Surveys 154

Surveys Accountability Contact Center Call Center 154

Lumoa

FEBRUARY 7, 2023

How do you collect VoC data? Rather than simply addressing the most pressing issues or complaints, VoC enables businesses to make data-driven, customer-centric decisions that result in meaningful and sustainable improvements in the customer experience. Here are just a few examples of data that could be included in VoC.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 117

Management APIs Engineering Government 117

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Accountability 52

Accountability Customer Service Best practices Technology 52

Call Design

NOVEMBER 4, 2021

This is a question that is asked a lot in businesses where data needs to be extracted from various sources and collated. As technology and security increase, so too does the tightening around access and use of said data, especially within the contact centre. Which is better Direct Query or Webservice? Maintenance. Scalability.

industry standards 148

industry standards APIs SaaS Accountability 148

LiveVox

JANUARY 25, 2023

The Account Recovery management (AR) industry is one of the most challenging environments to drive digital transformation. The challenge Old infrastructure, […] The post Digital & Data: The Building Blocks For an Account Recovery Management Overhaul at United Collection Bureau, Inc. appeared first on LiveVox.

Accountability 52

Accountability Management outsourcing 52

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

Accountability 76

Accountability APIs Metrics Engineering 76

CSM Magazine

OCTOBER 10, 2023

Accounting vs bookkeeping – what’s the difference? While both are critical for business success, understanding how accounting and bookkeeping services differ is key. By the end, you’ll understand the vital contributions quality accounting and bookkeeping make to your company’s financial health.

Accountability 59

Accountability Finance Management Sales 59

Fonolo

OCTOBER 20, 2022

Keeping your company’s data secure is essential, but it can seem like an overwhelming task. There are effective tools, training, and technology you can implement to make sure private data stays that way. READ THE FULL GUIDE: Contact Center Security: A Guide to Keeping Your Data Safe. (It Account Take Overs.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

AWS Machine Learning

OCTOBER 4, 2022

Near-real-time delivery of data and insights enable businesses to rapidly respond to their customers’ needs. Real-time data can come from a variety of sources, including social media, IoT devices, infrastructure monitoring, call center monitoring, and more. After that, documents are free of PII entities and users can consume the data.

APIs 91

APIs Banking Analytics Engineering 91

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 89

Accountability Best practices Scripts Engineering 89

VirtualPBX

SEPTEMBER 8, 2023

However, this convenience comes with a significant responsibility: safeguarding sensitive customer data. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats.

voip 105

voip Best practices Technology Accountability 105

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Accountability 90

Accountability APIs Management Engineering 90

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Enterprise 91

Enterprise Finance SaaS Analytics 91

AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared. Amazon S3 enables you to store and retrieve any amount of data at any time or place.

Technology 93

Technology Accountability Personalization Management 93

SharpenCX

JULY 26, 2023

Every call your contact center receives brings heaps of data with it: customer information, customer preferences, product insights, customer satisfaction scores, and much more. It’s what you do with this data that makes it valuable. But perhaps you’re sitting on all of your call center data. What is Call Center Data?

Call Center 67

Call Center Contact Center Contact center software Coaching 67

CSM Magazine

JULY 14, 2023

However, it raises the question – how much customer service should your social media accounts handle? The Statistics: Social Media for Customer Service Recent data suggest an increasing trend of customers turning to social media for service-related inquiries. According to a study by J.D.

Accountability 89

Accountability Customer Service Self service Best practices 89

ClientSuccess

OCTOBER 25, 2022

In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. . What is a customer account review? Customer account reviews can happen on a quarterly, bi-annual, or even annual basis.

Accountability 74

Accountability Upselling Metrics Sales 74

AWS Machine Learning

MARCH 8, 2023

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. It also provides common ML algorithms that are optimized to run efficiently against extremely large data in a distributed environment.

Scripts 112

Scripts Accountability Enterprise Management 112

ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Accountability 52

Accountability Management SaaS Enterprise 52

TeleDirect

JULY 1, 2021

Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. With inbound & outbound expertise and industry-leading security and data integrity protocols – which meet all current HIPAA regulations – we’ll help your ACO with customized call center services. Why ACOs Need Call Centers.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71