CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Consulting Coaching SaaS 10

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Amity

NOVEMBER 28, 2018

Founded in 1999, Densify is a SaaS company focused on Cloud optimization, specifically working in the SaaS industry for 2 years. Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly.

Coaching 106

Coaching SaaS Metrics Accountability 106

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. Coaching and training. Coaching and Training. Coaching and training require knowing your product inside and out, a customer-centric focus, teaching skills, and patience. Initiative.

Management 90

Management Upselling Coaching Best practices 90

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “I’ve been able to take online classes and work with mentors and an executive coach. Senior Account Manager, SYKES Pasewalk ???. Marchela Bozhilova.

Accountability 98

Accountability Coaching Education Telecommunications 98

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

NOVEMBER 9, 2022

Expand the revenue in accounts through cross-selling and up-sell referrals. Role: Customer Success Manager Location: England, United Kingdom (Hybrid) Organization: mpro5 As a Customer Success Manager, you will build relationships with key contacts on your accounts and gain a deep understanding of their business needs.

Real estate 19

Real estate Consulting Consulting Technical Support 19

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

NOVEMBER 8, 2022

Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Recruit, hire, mentor and coach Customer Success team members.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Including but not limited to account strategies, escalations, objectives, and initiatives.

Engineering 19

Engineering SaaS Coaching Government 19

CSM Practice

JANUARY 17, 2017

In the technology industry, Customer Success Management is a growing practice, alongside the increase in popularity of SaaS (software-as-a-service) as a software licensing and delivery model. In many ways, Customer Success has become synonymous to SaaS. The Main Differences Between SaaS and On-Premise Customer Success Programs.

SaaS 40

SaaS Accountability Metrics Enterprise 40

ChurnZero

MARCH 11, 2020

However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques. Yes, there are only four, and while there are multiple reasons at play, it’s important to choose one primary churn category for each lost account. Churn destroys SaaS business valuation.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

JustCall

FEBRUARY 11, 2022

Key Account Manager: A key account manager is an entry level to mid level sales job. One of the main objectives of a key account manager is to develop trust relationships with clients so they don’t end up turning to competition. Hands-on experience in handling multiple client accounts.

Sales 52

Sales B2C call center software B2B 52

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Anika Zubair. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CrazyCall

AUGUST 16, 2019

Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Recommended episode: Testing SaaS Payment Terms with Jack Altman. If you want to master direct selling, account-based sales, and field sales this will be one of the best sales podcasts for you! SaaS Sales. Catalyst Sale Podcast.

Sales 115

Sales B2B Coaching Personalization 115

SmartKarrot

APRIL 3, 2023

Increase product adoption by collaborating directly with frontline support staff, offering proactive product training about AI and Conversation Design best practises, and serving as a strategic consultant as they install and enhance their solution. Sales staff should be coached and given competitive intelligence training.

Technical Support 19

Technical Support Accountability SaaS Coaching 19

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. She has also geared up many product-based SaaS companies as an Investor in recent times. Lincoln Murphy.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. • What Does "Customer Success" Mean for SaaS Startups.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

NobelBiz

AUGUST 3, 2021

After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. In that regard, training in coaching methods is very effective in preparing your supervisors to become both personnel managers and coaching leaders.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. We sat down to talk about Customer Success, Key Account Management, and how to drive real success with your most important clients. A CX Consulting , accelerates business growth through Customer Experience (CX) innovation. With SaaS however the challenge is only magnified. Her company, K!A

Accountability 45

Accountability SaaS Consulting Consulting 45

SmartKarrot

APRIL 3, 2023

Increase product adoption by collaborating directly with frontline support staff, offering proactive product training about AI and Conversation Design best practises, and serving as a strategic consultant as they install and enhance their solution. Sales staff should be coached and given competitive intelligence training.

Technical Support 15

Technical Support Accountability SaaS Coaching 15

ChurnZero

JUNE 17, 2022

Create a specific onboarding health score that accounts for these variances as well as the customer’s journey progress or lack thereof. Irit Eizips here from CSM Practice, the customer success strategy consulting firm. What this is showing is a group of all of the accounts in onboarding. Irit: Hi everyone. That is so important.

Metrics 98

Metrics SaaS Surveys Self service 98

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Help Scout

SEPTEMBER 18, 2018

In my pre-SaaS life, I was an improviser. Since formalizing our Support-Driven Growth initiative in May, we’ve engaged with a subset of prospects — in one-on-one coaching calls, webinars, email, and chat — and among those “support engaged” trial customers, 42% became paying customers. Yes, and …”. In other words: It works. Really well.

Coaching 40

Coaching Customer centricity Upselling Sales 40

ChurnZero

FEBRUARY 21, 2020

For example, to celebrate closing a long and challenging sales cycle, our Account Executive and his prospect-turned-customer wanted to share a beer together. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Our customers do this through ChurnZero’s automated Plays—a tiny detail that goes a long way.

Customer retention 52

Customer retention SaaS Coaching Personalization 52

ChurnZero

APRIL 3, 2020

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. So, for the next account that Sales hands off to you, do it right from the very beginning. Q: If you inherit a new account or get a new main stakeholder who isn’t aware of their original goals, how should you introduce a goal-setting conversation?

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

CSM Practice

APRIL 17, 2017

Referrals can be expressed in the total number of deals, the number of accounts or AVC, ARR, and MRR. If you have never created a staffing model before, consider hiring a customer success consulting firm experienced in coaching customer success executive through this process quickly and efficiently.

Chief Customer Officer 56

Chief Customer Officer Metrics Accountability Consulting 56

CrazyCall

MAY 20, 2019

Outbound Marketing — conveying value & Networking is for the AE’s, BDR’s & Marketing Reps should stick to volume, as right timing is everything in an oversaturated SaaS world. – Jeff Goldberg, President & Lead Sales Trainer/Coach at Jeff Goldberg & Associates. Sales Tips #11-20.

Sales 123

Sales Coaching Scripts Education 123

ChurnZero

MARCH 20, 2020

The recent evolution of Customer Success, compounded by its intersection (and overlap) with more established functions, such as Account Management and Customer Support, creates an ambiguous amalgam of desired skills and competencies—turning idealized moderation into a murky mix. . Be Data-Minded.

Customer centricity 52

Customer centricity Finance SaaS Scripts 52

ProProfs Blog

JUNE 30, 2020

Peggy Klaus is a Fortune 500 coach who is here to help individuals that easily excel at their jobs every day but don’t know where to go from there. Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

SmartKarrot

NOVEMBER 27, 2020

Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout. Identify creative solutions for strategic accounts. Identify areas for growth within existing accounts and manage the renewal process.

Enterprise 10

Enterprise SaaS Accountability Consulting 10

CSM Practice

APRIL 17, 2017

Referrals can be expressed in the total number of deals, the number of accounts or AVC, ARR, and MRR. If you have never created a staffing model before, consider hiring a customer success consulting firm experienced in coaching customer success executive through this process quickly and efficiently.

Chief Customer Officer 40

Chief Customer Officer Metrics Accountability Consulting 40