Education Services Group

FEBRUARY 5, 2021

The company’s unique approach, combines consultation, process development, people, and automation to improve the Customer Success capabilities and maturity of technology companies. ESG added eight new clients, from high growth startups to Fortune 500 Enterprises. Introduced the Customer Success Maturity Model and Assessment.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

DMG Consulting

JULY 10, 2022

Another way to look at this is to consider that people-related expenses generally account for 55 to 65 percent of a contact center’s budget; only 20 percent is spent on technology. This will also require a company to give the management team adequate time to work with and coach their employees and the tools to do the job.

Contact Center 48

Contact Center Technology Coaching Consulting 48

ClearAction

NOVEMBER 3, 2017

How would you like to reduce customer churn by 27%, increase Net Promoter Score TM by 65%, and outperform competitors by 20% in sales, purchasing, ordering, installation, billing, service inquiry, maintenance and account management processes? Go beyond your enterprise feedback management system.

Customer Experience 119

Customer Experience B2B Advertising Coaching 119

Horizon CX

MARCH 10, 2023

Many articles, blogs, consulting hours, and attention have been invested with this in mind. A permanent autonomous CX department creates competition for access to clients with the operating departments – account management, customer service/success, etc. — already charged and accountable for customer deliverables and outcomes.

Education 52

Education Finance Accountability Coaching 52

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Consulting Coaching SaaS 10

Totango

OCTOBER 20, 2022

Coaching and training. Coaching and Training. Coaching and training require knowing your product inside and out, a customer-centric focus, teaching skills, and patience. Decision-making is a skill that CSMs can practice by being assigned responsibility and tasked with accountability for results. Interpersonal skills.

Management 91

Management Upselling Coaching Best practices 91

DMG Consulting

JANUARY 3, 2020

Organizations in many industries are leveraging the positive contributions of gamification in many areas of the enterprise, from human resources to risk management. . Successful gamification programs are based on the fundamental principle that people are motivated by different things.

Gamification 78

Gamification Management Coaching Quality management 78

SmartKarrot

MAY 11, 2023

Apply here: [link] Role: Customer Success Manager Location: United States (Remote) Organization: Kanmon As a Customer Success Manager, you’ll promote long-term business partnerships, manage a portfolio of accounts. Train and coach personnel who interact with customers to enhance their loyalty. Your accounts are yours.

Customer advocacy 19

Customer advocacy Enterprise industry standards Accountability 19

Steve DiGioia

DECEMBER 5, 2016

Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Dennis Snow.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

Integrity Solutions

APRIL 5, 2021

Excellent selling skills and opportunity planning activities like researching the industry and current account situation are no longer differentiators; they’re the bare minimum. Stakeholders, known and unknown, can range from the C-Suite to frontline management to individual functions like IT and procurement to external consultants.

Sales 62

Sales Accountability Strategic Value B2B 62

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. I am the GM, the coach and the player. I started my career at SAP as product support, and then went on to be a consultant.

Coaching 106

Coaching SaaS Metrics Accountability 106

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

Mindtouch

APRIL 17, 2017

We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. Bill Hobbs , Totango, VP of Enterprise, @hobbs_bill, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. The big question is what is going to happen with the WFO market going forward. The WFO market exceeds $3.5

contact center workforce 48

contact center workforce Business Process Outsourcing Gamification Contact Center 48

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CrazyCall

SEPTEMBER 4, 2018

Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell is a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years.

Sales 129

Sales SaaS CRM B2B 129

SmartKarrot

NOVEMBER 8, 2022

Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Recruit, hire, mentor and coach Customer Success team members.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

JUNE 2, 2023

Create a network of champions within each account using coaching, education, and powerful influencing abilities. As a Customer Success Manager, you’ll provide product consultancy and training remotely or on-site. Execute against the specified account procedures consistently within the specified programme area.

Education 19

Education Upselling Consulting Consulting 19

SmartKarrot

AUGUST 24, 2022

Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Fidelity Investments As a Director of Customer Success, you will work cross-functionally to align and execute against an account strategy for each customer. Manage the post-sale relationship of Catchlight B2B accounts.

Coaching 19

Coaching Best practices B2B Accountability 19

Avaya

AUGUST 24, 2016

Founded in 1962, Common has been delivering best-in-class accounts receivable management programs throughout Canada for decades. Tools include recording, quality management, call monitoring, coaching, e-learning, and full reporting services. Workforce Optimization Select has upped the ante when it comes to workforce optimization tools.

Quality management 47

Quality management Coaching Contact Center Call Center 47

DMG Consulting

SEPTEMBER 16, 2017

Thank you for your interest in DMG Consulting’s publications. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance. Agents do not want to be held accountable for sales goals because it detracts from their primary goal of delivering great service.

Sales 48

Sales Customer Service Contact Center CRM 48

SmartKarrot

JANUARY 27, 2022

Collaborate with a broad range of technical, operational, and clinical experts to deploy and expand Fathom’s services within accounts. Provide reporting on account progress and forecasts. Provide mentorship and coaching to junior members of the customer success team.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Enterprises increasingly recognize the need to listen to customers and prospects across voice and digital channels to obtain a comprehensive view of their experiences. Name This field is for validation purposes and should be left unchanged.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

SmartKarrot

APRIL 25, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Consult on best practices, workflows, and management business reviews.

Best practices 19

Best practices Consulting Consulting Metrics 19

SmartKarrot

DECEMBER 12, 2022

Lead enterprise software deployments and advise the customers on technical plans and rollout strategies. Build & Sustain relationships with identified accounts by becoming trusted advisors to decision-makers and executive buyers. Ensure high-quality Account Plans are in place for all customers. Apply here: [link].

Best practices 19

Best practices Government Coaching Accountability 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Manage all customer subscriptions to ensure high retention and mitigate churn risk.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage technical account queries on behalf of the team of BDMs. Manage complex, cross functional customer implementations for new product deployments.

Education 19

Education Healthcare Accountability Coaching 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Acting as a primary point of contact for issue resolution/tracking.

Upselling 19

Upselling Accountability Coaching Metrics 19

Amity

JUNE 21, 2017

Therefore, we reason that: The concept of “maturity” is not new in the business world; Software development teams are applying CMMI (CMU’s Capability Maturity Model Integration) processes, Process managers often utilize the PEMM (Hammer’s Process and Enterprise Maturity Model) , and.

Chief Customer Officer 63

Chief Customer Officer Coaching Education Consulting 63

SmartKarrot

OCTOBER 11, 2021

Manage and grow existing relationships of Liven’s key enterprise accounts. Proactively work with brands and grow out account size and transacting volume and value. Be an industry-trusted expert and consultant, and guide key partners to early product adoption. Coach customers to be product experts.

Upselling 19

Upselling Accountability Coaching Best practices 19

CSM Practice

JANUARY 17, 2017

To try and assess the answer to this question, I interviewed Noy Bar, Americas Region Customer Success Manager at HP Enterprise and Anna Connell, Sr. Then, the customers are assigned professional services consultants to implement the solution and train them in using it. In many ways, Customer Success has become synonymous to SaaS.

SaaS 40

SaaS Accountability Metrics Enterprise 40

ChurnZero

FEBRUARY 28, 2020

Q: You talked about low-touch versus tech-touch engagement and we hear a lot in the industry about small business versus enterprise. The most common is monthly recurring revenue versus annual recurring revenue, but there are other dimensions like: Are these strategic accounts? Are these at-risk accounts?

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64