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Outbound Call Center Tips & Best Practices

Callminer

Download the report, The Insider’s Guide to Outbound Contact Centers , to leant more about the outbound calling marketplace, as well as best practices for outbound contact centers. For example, keeping them up to date is massively important, as there’s no point in having them if you don’t keep them up to date and act on them.

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Termination Letter Examples for Call Centers & Customer Service Pros

Callminer

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. For information on reducing employee churn at your call center, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Termination Letter Examples.

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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. For example, one of the PCI DSS requirements is to encrypt payment details. Expert PCI Compliance Tips & Best Practices. Expand your call recording practices.

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5 Best Practices for Great Self-Service Customer Support

Fonolo

Getting self-service right can have a big impact on your NPS score , so here are 5 best practices for helping your customers to help themselves: 1. For example, a user might be unable to watch a tutorial video due to their internet connection, in which case they would need a written guide to avoid needing to call you.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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25 Indicators of Fraud on Inbound Calls

Callminer

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

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First Call Resolution Ideas

Callminer

To learn about how speech analytics can help boost customer satisfaction, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. For example, customers with billing concerns should never be routed to user experience experts instead of agents experienced in handling billing requests.