ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic. Here are my top five picks from last week. Great question.

Customer Service 161

Customer Service Customer centricity B2C Government 161

Customer Service Life

OCTOBER 13, 2020

I recently wrote an article about a new quality process where I coached my team without showing them a score. Properly authenticating the account. Leaving complete account notes for the next person who interacts with the customer. Starting a blog about customer service became instant accountability for me. The challenge.

Accountability 182

Accountability Customer Service Coaching Contact Center 182

ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several. Here are my top five picks from last week. The headline is a fun one.

Customer Service 161

Customer Service B2B Surveys Best practices 161

ShepHyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three important points to this very on-point article. My Comment: This is a short article and it cuts straight to the point. We knew that!)

Customer Service 173

Customer Service Brand ambassadors Contact Center Customer Support 173

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Accountability 52

Accountability Customer Service Best practices Technology 52

ShepHyken

AUGUST 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has plenty of information to make the case. You want more of them, then read this article. by Mitul Makadia.

Customer Service 209

Customer Service Best practices Contact Center Chatbots 209

JivoChat

FEBRUARY 28, 2023

However, you are going to see that it’s very simple to deactivate your account or erase it permanently. Check out the article to learn more about it. How to Delete a Snapchat Account on A Computer or Android The process to delete a Snapchat account using a computer or Android device is the same. The answer is yes.

Accountability 75

Accountability Personalization 75

JivoChat

MARCH 19, 2023

Do you know how to deactivate your Facebook account? Once you deactivate your Facebook account, your profile won’t be shown to other people, not even to your friends. That isn’t different when it comes to how to deactivate your Facebook account.

Accountability 75

Accountability Personalization Management Marketing 75

ShepHyken

MAY 27, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read this article, think of how this relates to your business. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Journey mapping 259

Journey mapping Customer Service Employee engagement Morale 259

JivoChat

SEPTEMBER 8, 2022

Do you want help on how to recover your Instagram account? Check out the article to learn more about it. . Why Can’t You Access Your Instagram Account? The first step to learning how to recover an Instagram account, it’s identifying the reason why you can’t enter your account.

Accountability 75

Accountability 75

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Easy access, personalization and a consistent experience are just a few ideas shared in this short, but powerful article.

Customer Service 252

Customer Service Government Entertainment Healthcare 252

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

Accountability 52

Accountability Self service APIs Government 52

CSM Magazine

OCTOBER 10, 2023

Accounting vs bookkeeping – what’s the difference? While both are critical for business success, understanding how accounting and bookkeeping services differ is key. In this article, we’ll explain the unique functions of each. Ready to finally distinguish accounting vs bookkeeping services ?

Accountability 59

Accountability Finance Management Sales 59

Help Scout

JANUARY 3, 2024

Learn how to create a shared Instagram account, how it can benefit your business, and, most importantly, three methods for managing your account as a team. Read the full article

Accountability 45

Accountability Management 45

Help Scout

NOVEMBER 15, 2021

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate. Read the full article

Accountability 105

Accountability 105

kommunicate

JULY 19, 2021

In this blog, we will help you in creating the chatbot using your Zendesk articles. Prerequisites: Kompose chabot builder account, we will be importing articles to Kompose and create a chatbot. If you don’t have an account, please signup [.]. The post How to Create a Chatbot Using Zendesk Articles?

Chatbots 98

Chatbots Accountability 98

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares five ways to do so. Read the article to find out! Here are my top five picks from last week. Well, it’s true.

Customer Service 212

Customer Service B2B Personalization Enterprise 212

CSM Practice

APRIL 29, 2020

How this works: If you haven’t changed how you segment your existing customer-base, continue reading this article to better understand how this works: First, you’ll need to make sure each account is assigned with the correct industry on your CRM system. That’s a basic step without which, this whole exercise is doomed.

Accountability 75

Accountability CRM Management Customer Experience 75

ShepHyken

OCTOBER 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This doesn’t just mean sales and customer service, but accounting, marketing and other departments as well. This article has some great information.

Journey mapping 207

Journey mapping Customer Service Customer centricity Chatbots 207

Vistio

APRIL 1, 2024

In this article, we will explore the key elements of customer service agent training, the drawbacks of traditional methods, and how Vistio’s cutting-edge approach to training is reshaping the contact center landscape.

Accountability 52

Accountability Customer Service Contact Center Morale 52

Help Scout

AUGUST 22, 2023

Read the full article Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.

Accountability 81

Accountability Management Customer Service 81

CSM Magazine

JULY 14, 2023

However, it raises the question – how much customer service should your social media accounts handle? The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes.

Accountability 89

Accountability Customer Service Self service Best practices 89

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. This makes CS team accountability easier and 1:1s more productive to ensure the team is meeting customer and company-wide goals. . Optimize one-on-ones. Improve internal communication.

Accountability 92

Accountability SaaS Best practices Enterprise 92

ChurnZero

MARCH 20, 2023

said account management; 17.7% Account management teams claimed the difference. Larger companies tend to have these functions owned by sales, account management, or a dedicated renewals team.” said account management; and 4.5% Here’s how the answers to that question—who owns customer renewals—tallied: 50.2% said other.

Accountability 52

Accountability Sales Management SaaS 52

ChurnZero

MARCH 20, 2023

said account management; 17.7% Account management teams claimed the difference. Larger companies tend to have these functions owned by sales, account management, or a dedicated renewals team.” said account management; and 4.5% Here’s how the answers to that question—who owns customer renewals—tallied: 50.2% said other.

Accountability 52

Accountability Sales Management SaaS 52

ShepHyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. Separate technical support from core marketing accounts. Read Shep’s latest Forbes article: Who Wants To Be A Motivational Speaker?

Customer Experience 352

Customer Experience Management Chatbots Accountability 352

Etech

NOVEMBER 28, 2017

Accountability: We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings of failure, belittling, defeat, you name it! Here’s an excerpt: What does it mean to be “held accountable?” Someone’s going to take the blame for this failure.

Accountability 75

Accountability Contact Center Personalization Technology 75

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. One in five people over 50 have a Twitter account. One in five people over 50 have a Twitter account. by Roxanne Abercrombie.

Customer Service 128

Customer Service Self service Accountability Customer Experience 128

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them.

Customer Service 161

Customer Service Accountability Self service Customer Support 161

CSM Magazine

MARCH 29, 2022

Accounting services monitor the taxes, expenses, income, and other financial information for individuals and organizations. Professional accountants provide individuals and business owners with a precise depiction of their finances, execution of tax relief strategies, and other types of financial benefits for their clients.

Accountability 52

Accountability Finance Advertising Banking 52

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Sage is a global software company that provides accounting, payroll, and payment solutions for businesses of all sizes.

Journey mapping 318

Journey mapping Upselling CRM Feedback 318

Amity

DECEMBER 21, 2017

Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. Customer Success Isn't Just a Feed Good Name for Account Management by guest writer Brooke Goodbary. 10 Must-Read Articles for Junior Customer Success Managers. We've got just what you need.

Customer advocacy 107

Customer advocacy Best practices Sales Metrics 107

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Closing the Operational Gap.

Customer Experience 342

Customer Experience Transportation Feedback Metrics 342

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. The ad highlights how easy it is to open a checking account with your institution. . The customer journey is essential to any company’s success.

Sales 307

Sales CRM Contact Center Customer retention 307

ShepHyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. And why doesn’t the email system know if a Notice of Cancellation is in effect for my account? He shares how organizations can use data and AI-powered tools to benefit customers.

Big data 402

Big data Marketing Personalization Customer Service 402

ShepHyken

JULY 15, 2022

This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. You see what other freebies you can share to add additional value.

Coaching 325

Coaching Customer centricity Accountability Feedback 325