Callminer

MARCH 12, 2020

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

Call Center 182

Call Center Analytics Best practices Government 182

AWS Machine Learning

APRIL 18, 2024

It uses Amazon Transcribe for speech to text, Knowledge Bases for Amazon Bedrock for contextual queries against your company’s documents and knowledge sources, and Amazon Bedrock models for customizable transcription insights and summaries. It’s straightforward to deploy in your AWS account.

APIs 106

APIs Accountability Analytics Entertainment 106

AWS Machine Learning

MARCH 1, 2024

It enables searching over both the content of documents and their underlying meaning. This requires searching over large collections of documents with diverse content, such as website data, which can include various topics such as sustainability, leadership, financial results, and more. Selipsky as CEO Amazon Web Services, and David A.

APIs 106

APIs Finance Chatbots Enterprise 106

AWS Machine Learning

SEPTEMBER 27, 2023

Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai. Designed with client-level isolation at the document level, MDaudit customers start by uploading their ADR documents via a web portal to Amazon Simple Storage Service (Amazon S3). can process scanned PDFs without manual review.

Healthcare 97

Healthcare Engineering SaaS Analytics 97

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 92

Chatbots APIs Self service Contact Center 92

Callminer

JULY 22, 2020

If an employee is being dismissed due to performance concerns, you should keep all documentation on file such as data from quality assurance software solutions or performance monitoring reports, as well as any documentation from agent coaching sessions. Information about the notice period.

Call Center 182

Call Center Customer Service Best practices Coaching 182

AWS Machine Learning

JUNE 15, 2023

First, we put the source documents, reference documents, and parallel data training set in an S3 bucket. The source_data folder contains the source documents before the translation; the generated documents after the batch translation are put in the output folder.

APIs 73

APIs Benchmark Best practices Engineering 73

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 55

Analytics Coaching Feedback Best practices 55

AWS Machine Learning

MAY 9, 2023

An estimated 80% of data within organizations is considered to be unstructured or “dark” data that is locked inside text, emails, PDFs, and scanned documents. We store the final output in Fast Healthcare Interoperability Resources (FHIR) compatible format in Amazon HealthLake , making it available for downstream analytics.

Healthcare 68

Healthcare Enterprise Analytics Construction 68

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. This task involves answering analytical reasoning questions.

Analytics 99

Analytics APIs Engineering Construction 99

AWS Machine Learning

APRIL 5, 2023

This new feature makes specific documents or content appear at the top of the search results page whenever a user issues a certain query. You can use Featured Results to improve the visibility of new documents or to promote certain documents when users enter certain queries. An Amazon Kendra index. Choose Add data source.

Engineering 73

Engineering Enterprise Analytics Accountability 73

Call Journey

OCTOBER 24, 2018

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. How to implement speech analytics” is one of the question we wished we were asked more often! Speech Analytics can be a powerful tool. Shep Hyken. Shep Hyken. Work with a reliable size data set.

Analytics 45

Analytics Construction Morale Technology 45

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts. n Question : {question}?

Healthcare 98

Healthcare APIs Engineering Accountability 98

Fonolo

DECEMBER 8, 2023

Our 2024 trends document covers it all. Using data, analytics, and artificial intelligence, hyper-personalization in the contact center may start with an AI-driven virtual assistant who can gather your information and answer your questions. Both are hot-button topics this year.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

Wowdesk Blog

MAY 6, 2020

The manual complaint practice causes a lack of key factors like accountability, on-time resolution, monitoring, and documentation – things that can worsen the whole experience for your guests. The biggest problem today is a lack of complaint documentation. Whenever things go wrong, the blame game starts between staff.

Management 111

Management Accountability Enterprise Analytics 111

Call Center Weekly

JANUARY 29, 2018

By Diana Aviles The core part of Speech Analytics that sometimes gets lost amongst the high powered metadata and reporting functionalities are the audio insights themselves. Also, there are complicated grey areas which you will need to account for. There is the fear of looking for too much or too little in a deep dive.

Analytics 136

Analytics First call resolution Accountability outsourcing 136

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. An agile approach to CS management can be broken down into seven steps: Document your client’s requirements. Document Your Client’s Requirements. Standardize your documentation approach by developing a requirements template.

Government 96

Government Journey mapping Accountability Benchmark 96

JivoChat

JUNE 7, 2022

The course will also approach how to interpret the SAP help documents and the most common configuration in SD. . Sales document type. Delivery and billing document type configuration. SAP Business Analytics Essential Training. Main topics: SAP business analytics solution. Workload: 28.5 Main topics: SAP GUI setup.

Transportation 75

Transportation Finance Analytics Banking 75

AWS Machine Learning

NOVEMBER 27, 2023

According to IDC , unstructured data accounts for over 80% of all business data today. This includes formats like emails, PDFs, scanned documents, images, audio, video, and more. The knowledge source documents need preprocessing, like cleaning text and generating semantic embeddings, so they can be efficiently indexed and retrieved.

Engineering 72

Engineering APIs Big data Accountability 72

CX Journey

JUNE 25, 2019

Continuing with this series has been driven by the feedback I have heard from a variety of data and analytics leaders. Firstly, common practices, that I’ve observed in analytics teams implementing this approach. I have documented such a simple list to help reveal that a significant amount of agile working is not "rocket science."

Analytics 53

Analytics Feedback Personalization Accountability 53

Tethr

AUGUST 6, 2018

Before Tethr, the BPO had no way of tracking how often agents failed to deliver the Mini-Miranda disclosure when required, nor how often agents failed to document “cease and desist” requests to prevent unwelcome future calls. The post Ensure adherence to call center regulations with speech analytics appeared first on Tethr.

Call Center 48

Call Center Analytics Business Process Outsourcing CRM 48

CSM Magazine

JANUARY 9, 2024

Users can also earn rebates monthly or have them deposited directly into their accounts. WEX Telematics provides location-based data that enables managers to develop individual driving profiles that help monitor vehicle usage patterns around specific schedules for increased accountability.

Transportation 52

Transportation Accountability Analytics Surveys 52

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 68

Enterprise Scripts Best practices Analytics 68

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 If a distinctive keyword appears more frequently in a document, BM-25 assigns a higher relevance score to that document.

Personalization 88

Personalization Accountability Entertainment Construction 88

AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Example use cases for this could be payment processing or high-volume account creation.

APIs 112

APIs Banking Accountability Analytics 112

AWS Machine Learning

OCTOBER 6, 2022

Manual loan verification document processing is time-consuming. Informed uses a wide range of AWS offerings and capabilities, including Amazon SageMaker and Amazon Textract in their ML stack to power Origence’s document process automation functionality. Six of the top 10 consumer lenders trust Informed’s technology. Problem statement.

APIs 71

APIs Banking SaaS Engineering 71

SmartKarrot

MAY 12, 2023

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. To excel in this role, Key Account Managers must possess a unique combination of skills that enable them to identify opportunities, build strong relationships, and drive growth.

Accountability 10

Accountability Management B2B Best practices 10

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. A white paper is a document that consists of information about a product or service. These documents are more geared toward tech-savvy customers. Key elements of this document are the next: Resume or brief.

B2B 52

B2B B2C Marketing Analytics 52

AWS Machine Learning

MAY 25, 2023

A small number of similar documents (typically three) is added as context along with the user question to the “prompt” provided to another LLM and then that LLM generates an answer to the user question using information provided as context in the prompt. Chunking of knowledge base documents. Implementing the question answering task.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

MARCH 3, 2023

Machine learning (ML) can help companies make better business decisions through advanced analytics. You can learn more on the SageMaker Canvas product page and the documentation. His knowledge ranges from application architecture to big data, analytics, and machine learning. He is very passionate about data-driven AI.

Benchmark 74

Benchmark Big data Banking Analytics 74

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 32

Analytics Coaching Feedback Best practices 32

AWS Machine Learning

SEPTEMBER 19, 2023

For unstructured data, the agent uses AWS Lambda functions with AI services such as Amazon Textract for document analysis, Amazon Transcribe for speech recognition, Amazon Comprehend for NLP, and Amazon Kendra for intelligent search. The Lambda functions internally call the relevant AWS AI services and return the results to the agent.

Marketing 99

Marketing APIs Engineering Analytics 99

Call Center Weekly

MAY 7, 2018

By Diana Aviles Ingestion is Speech Analytics (SA) jargon that describes the act of the SA tool downloading a copy of call audio and its associated metadata from the recorder source. These often lead to stressful situations between the speech analytics software company and the end user group. What does is all mean?

Analytics 120

Analytics First call resolution Technical Support Education 120

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.

Self service 100

Self service APIs Transportation Contact Center 100

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. She is also an experienced National Account Manager with a demonstrated history of working in the hospitality industry.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

CSM Magazine

OCTOBER 18, 2023

Integration Capabilities : Assess how well the EPM system integrates with other software and systems your organization uses, like ERP, CRM, or accounting software. Reporting and Analytics : Strong reporting and analytics capabilities are essential. Seamless integration streamlines operations.

Enterprise 52

Enterprise Management Analytics CRM 52

CX Journey

JUNE 25, 2019

Continuing with this series has been driven by the feedback I have heard from a variety of data and analytics leaders. Firstly, common practices, that I’ve observed in analytics teams implementing this approach. I have documented such a simple list to help reveal that a significant amount of agile working is not "rocket science."

Analytics 32

Analytics Feedback Personalization Accountability 32