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Schneider Electric leverages Retrieval Augmented LLMs on SageMaker to ensure real-time updates in their ERP systems

AWS Machine Learning

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts.

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 106
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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies.

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Enable fully homomorphic encryption with Amazon SageMaker endpoints for secure, real-time inferencing

AWS Machine Learning

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 93
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Unlock personalized experiences powered by AI using Amazon Personalize and Amazon OpenSearch Service

AWS Machine Learning

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 You can also add data incrementally by importing records using the Amazon Personalize console or API. Launch the CloudFormation stack directly.

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Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20

Aspect

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. We have also added heat maps for easy visual analysis of performance data and a new API that simplifies the import of third – party performance metrics. .

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How Support Teams Can Improve Customer Retention

Help Scout

When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Your finance team, who may be involved with larger account billing. Educate while answering.