AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Solution overview Document validation is a critical type of input for mortgage fraud decisions.

APIs 71

APIs Metrics Management Personalization 71

AWS Machine Learning

OCTOBER 6, 2022

With ML and automation, Informed can provide a software solution that is available 24/7, over holidays and weekends. The solution works accurately without conscious or unconscious bias to calculate and clear stipulations in under 30 seconds, vs. an average of 7 days for loan verifications, with 99% accuracy. Solution overview.

APIs 73

APIs Banking SaaS Engineering 73

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. With Amazon Rekognition Video , Synamedia built an AI solution that was able to perform label detection in videos and in images using standard and custom models.

APIs 67

APIs Engineering Enterprise Advertising 67

AWS Machine Learning

MARCH 12, 2024

Common methods for sharing data, such as using pixels and SFTP transfers, can carry risk because they involve moving sensitive customer information. Sharing this data to another party can be time consuming and increase the risk of potential data breaches or unauthorized access.

Advertising 100

Advertising Accountability APIs Best practices 100

AWS Machine Learning

NOVEMBER 22, 2023

To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome. By answering these questions, you can identify potential risks and resolve them by following your improvement plan. This means the system lacks visibility into logs and failures.

APIs 94

APIs Metrics Enterprise Benchmark 94

AWS Machine Learning

DECEMBER 1, 2022

The world is at increasing risk of global food shortage as a consequence of geopolitical conflict, supply chain disruptions, and climate change. These differences in satellite images and frequencies also lead to differences in API capabilities and features.

APIs 75

APIs Analytics Engineering Technology 75

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Many companies, even those with sophisticated fraud teams, use rules-based solutions to detect compromised accounts because they’re simple to create. AWS can help you improve your fraud mitigation with solutions like Amazon Fraud Detector.

Accountability 71

Accountability APIs Metrics Engineering 71

AWS Machine Learning

NOVEMBER 3, 2022

Solution overview. The following diagram illustrates the solution architecture. In Part 1, we saw how to use Amazon Textract APIs to extract information like forms and tables from documents, and how to analyze invoices and identity documents. Extract default entities with the Amazon Comprehend DetectEntities API.

Analytics 77

Analytics APIs Healthcare Big data 77

COPC

OCTOBER 26, 2023

Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI. But it’s much more than enlisting engineers to call LLM APIs. Design: Crafting a user-friendly conversation design starts with mapping the customer journey to solutions.

Technology 76

Technology Customer Experience APIs Consulting 76

NobelBiz

OCTOBER 9, 2023

Throughout this article, we will shine a light on these critical pain points, providing insights, solutions, and practical strategies to address them head-on. This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces).

Call Center 52

Call Center Management Contact Center Contact center software 52

pindrop

JULY 6, 2021

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. For transactions that are at less risk of fraud, fewer factors of authentication can be appropriate. Higher risk transactions, by contrast, will require more. Call Centers.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

Whitepages Pro

APRIL 16, 2019

In March, we announced Transaction Risk API , our latest solution to fight payment fraud and improve the efficiency of authorizations, built specifically for models. Our goal with Transaction Risk API was to provide a powerful tool to help in this space. address-to person, phone-to-person, etc.) The result?

APIs 40

APIs Engineering Wait times Feedback 40

Whitepages Pro

APRIL 4, 2019

Our latest product innovation, Transaction Risk API , was officially launched a couple of weeks ago at Merchant Risk Council (MRC) 2019. As a vendor in the risk space, we keep a close watch on where the sophistication of fraud meets the impact to consumer experience. Introducing our Transaction Risk API.

APIs 45

APIs Scripts Marketing Customer Experience 45

OrecX

JANUARY 4, 2019

To take advantage of some of these report ideas, you need to integrate (easily with an open API) a third-party speech analytics solution with your call recorder. Calls lasting more than 10 minutes (is the agent having issues addressing the caller's needs? Together, you can uncover much more specific business insight.

APIs 80

APIs Analytics Best practices Contact Center 80

JustCall

NOVEMBER 25, 2022

Unlike legacy private branch exchange solutions, cloud-based services offer a lean setup, very little physical hardware, and low initial costs. In simple terms, any cloud solution involves data being stored, or transmitted via the internet, often without any additional device or hardware. Traditional Versus Cloud PBX Solutions.

voip 52

voip Interactive Voice Response APIs B2B 52

AWS Machine Learning

JULY 15, 2022

It’s not uncommon for organizations trying to extract value from text data to look for a solution that doesn’t involve the training of a complex NLP (natural language processing) model. Overview of solution. We provide a working solution that fetches tweets in real time from selected Twitter accounts. Solution architecture.

Engineering 86

Engineering APIs Accountability Government 86

Whitepages Pro

MARCH 7, 2019

Last month at DeveloperWeek, our team talked to developers with fantastic solutions to everyday problems and the drive to make their app or platform widely adopted. Because as your company grows in complexity, so do your challenges–and you need increasingly sophisticated solutions to meet them head-on.

APIs 40

APIs Analytics Accountability Technology 40

NobelBiz

APRIL 23, 2024

Today’s collections agencies are increasingly adopting a customer service-oriented approach, focusing on assisting debtors in finding feasible solutions to their financial obligations. “Compliance is not just about avoiding fines; it ’ s about maintaining trust with customers.” RELATED ARTICLE What is Call Center Compliance?

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Creative Virtual

JANUARY 26, 2023

We’ve been having lots of discussions with our customers and partners, as well as internally, about how this can deliver value to businesses using our V-Person solutions. In some cases, one might be willing to accept a certain risk in exchange for very efficiently making large chunks of information available to a chatbot.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. In this post, we address the analytics and ML platform team as a consumer in the data mesh. Build and train ML models using a data mesh architecture on AWS. Next steps. About the authors.

Scripts 72

Scripts Analytics Accountability Engineering 72

Avaya

NOVEMBER 16, 2016

Your strategy won’t get you far, however, if it doesn’t explicitly address the unique security threats that are inherent to this level of connectivity. Having said that, here are three massive IoT security threats we’re seeing today (and how to expertly address them): Personally-owned devices: Research shows that about 40% of U.S.

APIs 72

APIs Transportation Enterprise Healthcare 72

3CLogic

OCTOBER 7, 2020

However a new report revealed that digital transformation projects are stalling due to a “hesitancy gap”, as enterprises struggle to navigate the risks and complexity associated with turning innovation from concept to reality. In fact, 72% of enterprises expect digital transformation to create closer relationships with customers.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

SmartAction

JUNE 9, 2023

This can result in frustration for customers seeking specific information or solutions to their complex problems. Addressing this challenge requires implementing robust knowledge bases and integrating AI models that can handle complex inquiries effectively. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

JivoChat

MAY 3, 2022

As a result, it’s important that businesses don’t risk missing their presence on both of the primary platforms: Google Play Store or the Apple App Store. The back-end developer usually has the task of writing the web services and APIs used by the mobile application developer. DevOps specialist . QA Specialist . The Bottom Line .

APIs 75

APIs Engineering Technology Enterprise 75

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 77

Analytics Healthcare Engineering APIs 77

JivoChat

DECEMBER 28, 2021

While bigger companies can also enjoy WhatsApp features with WhatsApp Business API. It’s a quick and easy way to get in contact with your company, it doesn’t take as long as a call, for example, and the person can access information about your business, such as the address, and portfolio. . WhatsApp Business API.

APIs 52

APIs Accountability Sales Marketing 52

Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. For instance, if a customer wants to update simple information, like their address or billing details, there should be simple, intuitive steps for customers to follow.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

AWS Machine Learning

JULY 29, 2022

For example, in the financial services industry, you can use AI and ML to solve challenges around fraud detection, credit risk prediction, direct marketing, and many others. In the second post, we show one example of how an analytics and ML CoE can consume the data product for a risk prediction use case. Deep dive into technical needs.

Government 78

Government Banking Analytics Accountability 78

Hello Customer

JUNE 30, 2022

Of course, you can also connect with any other application via API , which does require development on your end. We use open APIs to connect with CRMs, but the integration with Salesforce in Hello Customer is already taken care of since it’s an out-of-the-box solution that only requires a few configuration steps.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

Of course, you can also connect with any other application via API , which does require development on your end. We use open APIs to connect with CRMs, but the integration with Salesforce in Hello Customer is already taken care of since it’s an out-of-the-box solution that only requires a few configuration steps.

Feedback 52

Feedback APIs CRM Surveys 52

Whitepages Pro

JUNE 12, 2019

As a new, independent company, we continue to focus on our global identity verification solutions and have decided to change our name to Ekata , which is Sanskrit for unity, identity, and oneness. Whitepages Pro has spun off from the direct-to-consumer operations of Whitepages.com. requests per month in 238 countries for 1700+ companies.

Engineering 66

Engineering Customer centricity APIs Feedback 66

CSM Magazine

JUNE 7, 2022

Another survey amongst 300 Contact Centre professionals conducted by Calabrio, a workforce optimisation solution provider, cites that workforce flexibility is now a necessity. With so many instances of fraud being reported, many customers believe that talking to an actual person can help to minimise the risk of identity theft.

Banking 52

Banking APIs Interactive Voice Response Surveys 52

Whitepages Pro

JULY 9, 2019

The first product endpoints we enable are those that have the lowest latency requirements in our customers’ workflows – Transaction Risk API, Identity Check API, and Address Validation API. Learn more about Ekata, here.

APIs 40

APIs Engineering Customer centricity SaaS 40

AWS Machine Learning

DECEMBER 16, 2022

Synthetic data describes artificially created datasets that mimic the content and patterns in the original dataset in order to address regulatory risk and compliance, time, and costs of sourcing. Overview of the solution. Alternatively, we can tackle these challenges by generating and using synthetic data.

Enterprise 72

Enterprise APIs Analytics Accountability 72

Babelforce

JULY 22, 2020

You’ll often hear CRM talked about as a business practice as well as a software solution. CRM is used interchangeably as a name for a software solution and for the goal of that software. Read ‘What are APIs and how do they enhance contact center services? ’). #1 Are they a VIP, or a flight risk customer?

CRM 52

CRM Call Center Interactive Voice Response Self service 52

Balto

SEPTEMBER 18, 2023

Real-time agent assist software has provided contact center teams with an innovative, data-driven AI-powered solution that instantly guides agents during live calls, ensuring the best outcomes for your customers. Real-time agent assist is a software solution that supports contact center agents during live calls.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

NobelBiz

APRIL 16, 2024

Increased Customer Retention: By addressing customer needs proactively and providing convenient communication options, businesses can enhance customer retention rates significantly. Solution: Implement a robust Customer Relationship Management (CRM) system that integrates all customer interaction data into a single platform.

Contact Center 52

Contact Center CRM Call Center Best practices 52