The New CX Imperative: Serving the Values-Based Consumer with a Heaping Helping of Digital Empathy
Contact Center Pipeline
AUGUST 20, 2020
There’s a lot of talk about the values-based consumer today—the preference for brands that do business in ethically positive ways or take a stand on moral issues. Winning over these consumers takes more than launching a Save-the-Whales drive or sending a team to the annual charity 5k. Today’s consumers look for companies that demonstrate exemplary […].
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