Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Stacy Sherman.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Vistio

JUNE 10, 2022

Do I have your permission to record this call for quality assurance? . I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years.

Consulting 52

Consulting Consulting Best practices outsourcing 52

Customer Centric Support

FEBRUARY 6, 2017

Practicing mindfulness has been a popular concept in western society for many years now. Customer service and contact center staff need the tools to reduce stress, increase focus and productivity, as much, if not more than the average office worker. These tools are not just for the leadership any more.

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

Babelforce

SEPTEMBER 17, 2020

When a caller reaches an inbound call center , the IVR is the first system that they’re going to interact with. 1 – You’re not providing the best possible service. No model of great service involves making customers repeat themselves. No part of that service can be shoddy. How do IVRs create problems?

Interactive Voice Response 52

Interactive Voice Response APIs Self service CRM 52

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs.

Call Center 140

Call Center call center software outsourcing Coaching 140

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Connect with Alexandra.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Babelforce

JUNE 25, 2020

New automation is decreasing call volume – but agents will handle more complex calls as a result. . Like most businesses, we’ve mainly focused on conversational IVR service so far. Conversational IVR is already turning the customer service landscape upside down. NLU – based on that, what does the customer want? (If

Interactive Voice Response 52

Interactive Voice Response Contact Center Upselling Telecommunications 52

Call Experts

FEBRUARY 25, 2021

Missed calls are complicated for everybody involved. Because of this, availability is an essential concept your customer journey must address. Contact center services ensure that you never miss out on opportunities to acquire brand-new clients while providing fantastic customer service.

Contact Center 52

Contact Center Answering services Advertising Scripts 52

Vistio

OCTOBER 27, 2021

Hui Wu-Curtis is a CX enthusiast and strategist who specializes in all aspects of contact centers. She has over 25-years of experience in leadership across multiple industries including hospitality, utility, financial services, telecommunications and healthcare. Listen to the full interview here. Yeah, absolutely.

Call Center 52

Call Center Contact Center Best practices Education 52

Vistio

DECEMBER 15, 2021

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. His passion for CX technology and leadership has led to his current role as the Director of Customer Experience for Clark Pest Control. That you called them, they helped you, and you were done.

Contact Center 52

Contact Center Banking contact center associations Technology 52

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call. This is it!

Sales 52

Sales Scripts Real estate Coaching 52

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). Do I have your permission to record this call for quality assurance? I, like most people, fell into the call center industry by accident. Thanks for joining me. You most certainly do.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Zingtree

JUNE 4, 2018

In any industry use case, fleshing out a complex process into a simplified and easy-to-understand version of itself is, by far, one of the best ways to save valuable resources. When put into practice, decision trees help to cut down on time spent navigating: call center conversations. customer support efforts.

Call Center 58

Call Center Analytics Customer Support CRM 58

Vistio

JANUARY 13, 2022

Listen to the full podcast recording here: Do I have your permission to record this call for quality assurance? ” The word I was looking for at that time was customer experience. ” The word I was looking for at that time was customer experience. It’s just the best work in the world, in my opinion.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

Listen to the full podcast recording here: Do I have your permission to record this call for quality assurance? ” The word I was looking for at that time was customer experience. ” The word I was looking for at that time was customer experience. It’s just the best work in the world, in my opinion.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. It’s a strategy that’s based on putting your customer first, and at the core of your business.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

SmartAction

MAY 23, 2019

This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. What does a best-of-breed CX team look like?

Self service 40

Self service Virtual Agent Contact Center Engineering 40

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.

Customer Service 110

Customer Service Coaching Contact Center Banking 110

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Russel Lolacher

AUGUST 29, 2022

He’s a senior manager of customer support. Amwell, he is the chairman of the board of HDI which named him a top 25 thought leader in IT service and support and customer experience. Why organizations should embrace neurodivergent leaders. Why embracing neurodivergency is hard for some organizations. Hello, Doug.

Education 59

Education Call Center Sales Accountability 59

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized as a leader in the CX industry, including The ICMI Top 25 Thought Leaders and the 2019/2020 CloudCherry CX Influencer Champion award.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. We have profiled a list of the top 25 SaaS companies in the UK. TransferWise, a well-known FinTech company in the UK, is an online money transfer service that allows users to send and receive money abroad.

SaaS 10

SaaS Advertising B2B Transportation 10