3CLogic

JANUARY 9, 2024

To stay competitive, you need to meet your customers' expectations by addressing their specific concerns in a personalized way. So, how can your organization stay competitive in 2024? How to Stay Competitive in 2024 with Unmatched Customer Experiences 1.

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

ShepHyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? How can AI be used to personalize and contextualize customer experiences in contact centers? Tune in!

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Brand ambassadors Healthcare Contact Center Self service 379

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. The post HoduCC Named Category Leader in 2024 GetApp Awards appeared first on Hodusoft.

call center software 52

call center software Contact center software Customer centricity Call Center 52

Connect

JANUARY 26, 2024

With many CX leaders reconsidering their entire customer journey, 2024 marks a year of significant transformation. Discover how AI transparency is top of mind and how generative AI offers personable and interactive experiences. Download the Zendesk CX Trends Report 2024 : Download IAbout ‘ Connect. Ten trends.

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Chatbots Customer Support Customer Experience Personalization 52

Balto

JANUARY 22, 2024

We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. Monitor and Ensure Compliance Maintaining compliance is foundational for your contact center.

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Contact Center Coaching Average Handle Time Scripts 52

MiaRec

JANUARY 15, 2024

Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. In 2024, we're set to introduce a range of exciting updates that will revolutionize the way contact centers operate. And that's just the beginning!

Coaching 52

Coaching Scripts Feedback Contact Center 52

CSM Magazine

FEBRUARY 16, 2024

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

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Contact Center Big data Call Center Technology 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

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call center software Call Center Interactive Voice Response Contact Center 59

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms. Ask for a Free demo!

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Telecommunications Analytics Customer centricity CRM 52

Cisco - Contact Center

APRIL 18, 2024

Cisco will be back at HANNOVER MESSE 2024 , where we will showcase our industry-leading, secure solutions that enable manufacturers to focus on creating a sustainable supply chain. Join us in person… Read more on Cisco Blogs

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Personalization 40

SmartAction

JUNE 27, 2023

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? With conversational AI, you can maintain a personalized touch while improving response times and accuracy.

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Contact Center Virtual Agent Agent burnout Self service 83

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

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virtual call center Call Center Contact Center call center software 52

DMG Consulting

APRIL 19, 2023

It also explores how new artificial intelligence (AI)-based technology continues to vastly improve the accuracy, flexibility, and usability of WFM solutions and revolutionize contact center staffing paradigms. The Report analyzes WFM market activity and provides 5-year projections.

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Consulting Consulting Enterprise Marketing 48

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. If your contact center isn’t embedded within your CRM or service management platform — such as ServiceNow or SAP — it’s time to raise an eyebrow.

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Contact Center Cloud contact CRM Self service 59

Cisco - Contact Center

FEBRUARY 9, 2024

Every Cisco Live, we have the opportunity to meet our esteemed Cisco Designated VIPs in person. It is o ne of the most significant highlights for the Cisco Learning Network’s community managers and… Read more on Cisco Blogs

Personalization 98

Personalization Management 98

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

MAY 29, 2024

Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. The company helps businesses choose the right software and its Category Leaders represent the cream of the crop in various software categories, including contact center software solutions.

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Interactive Voice Response Contact center software CRM Contact Center 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. Contact centers and several other industries’ survival through the first few months of COVID-19 meant swift operational reboots primarily through work from home transitions. Role of contact center software in managing a ‘hybrid workforce’.

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Contact center software Contact Center contact center solutions CRM 98

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. CCaaS is the acronym for Contact Center as a Service. That resulted in the innovation of cloud-based contact center software.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

TechSee

SEPTEMBER 2, 2020

COVID-19 has forced many companies to transition their contact centers to enable remote work at scale. Call Center Engagement ideas. A collaborative contact center is one where agents work together to make decisions and respond to customer requests based on group advice and guidance. billion from 2020 to 2024.

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Employee engagement Contact Center Gamification Call Center 109

Cisco - Contact Center

JANUARY 8, 2024

The future of retail is coming into focus, and consumers want it fast. They want a convenient, personalized journey that accommodates their lifestyles and preferences. However, to deliver this s… Read more on Cisco Blogs

Personalization 86

Personalization 86

Playvox

APRIL 4, 2023

Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

CSM Magazine

MAY 9, 2024

The acquisition accelerates Avaya’s ability to provide personalized customer experiences through task automation, journey orchestration, and CRM connectors. The acquisition closed in May 2024, with the terms of the transaction remaining undisclosed.

APIs 52

APIs CRM Engineering Contact Center 52

Avaya

JUNE 24, 2019

Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. What’s driving this move to an ecosystem approach?

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. Clearly, something must change for contact centers to cost-effectively meet their service level commitments while not forcing employees to constantly change their personal schedules without advance notice.

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Management Gamification Contact Center Consulting 62

BlueOcean

AUGUST 9, 2021

Contact center technologies are certainly in the mix of acceleration. The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

ShepHyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. Brand care experience .

Customer Experience 191

Customer Experience Contact Center Contact center software Personalization 191

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. What Are The Advantages of UCaaS Solution for Contact Centers? What is the distinction between VoIP and UCaaS?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

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Virtual Agent Customer Service Call flow Self service 87

JustCall

APRIL 9, 2024

> Nextiva: It streamlines communication and offers personalized interactions with AI features. > Webex by Cisco: A cloud-based calling solution with call center features. > > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. >

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voip Sales Scripts CRM 40

Zappix

MAY 20, 2024

May 21, 2024] ( Businesswire )- Zappix , a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24 , a leader in transforming digital customer engagement. com Contact Zappix, Inc. Burlington, MA. ” About Zappix: Zappix provides an AI-Powered Digital Engagement Platform.

Customer Service 52

Customer Service Interactive Voice Response B2B Chatbots 52

JustCall

MARCH 7, 2023

The hybrid work model in contact centers is a mix of on-premises and remote work. The on-premise workers are located at the same facility as the contact center, while the remote workers are located outside the facility, usually at or other locations scattered throughout the globe. What Is Hybrid Work?

Contact Center 52

Contact Center voip Business Process Outsourcing Telecommunications 52

DMG Consulting

MAY 15, 2024

Fixing WFM May 2024 The world and workforce have changed, and it’s time for companies to update their workforce management (WFM) solutions and best practices to better meet the expectations of today’s employees, especially Millennials and the rapidly up-and-coming Gen Z. This is particularly important for employees who work from home.

Contact Center 48

Contact Center Enterprise Self service Best practices 48

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. The platform is housed in the data center of the UCaaS provider, which also conducts software upgrades.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

Aria Solutions

MARCH 31, 2020

The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. The 5 Pillars of the Modern Contact Center. The modern contact center allows customers to request callbacks rather than sit on hold while waiting for available agents.

Contact Center 62

Contact Center Agent burnout Self service Chatbots 62

DMG Consulting

DECEMBER 4, 2023

2024 is going to be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.), But these are just some of the obvious ways in which AI and automation should be applied in your contact center.

Customer Experience 48

Customer Experience Self service Enterprise Contact Center 48