Playvox

APRIL 4, 2023

It should be: Objective, not based on personal preferences or viewpoints Focused on improvement, not punishment or scolding Frequent, not saved for annual reviews Vague or infrequent feedback doesn’t help agents improve their customer experience skills and only serves to damage their relationship with their manager and the company.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

SmartKarrot

JANUARY 30, 2024

Using the OGSM framework, QBRs focus on quantifiable benchmarks, indicating whether the client is on the right track to achieving their goals. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

Using the OGSM framework, QBRs focus on quantifiable benchmarks, indicating whether the client is on the right track to achieving their goals. This shift requires adapting to new tools and technologies that facilitate scalability and efficiency without compromising on the personalized touch essential for strategic customer management.

Management 10

Management Enterprise industry standards Analytics 10

Totango

MAY 7, 2024

Whether on the phone, in person, or via voice notes, verbal communication is far more collaborative than hiding behind Slack DMs, texts, and emails. That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. Use your words Talk to each other! This doesn’t just provide a useful shared goal.

Sales 97

Sales Upselling Metrics Accountability 97

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 85

Healthcare Government Engineering APIs 85

C Space

APRIL 28, 2021

These weak signals picked up in our customer benchmark in 2020, were borne out in Netflix’s 2021 first-quarter results, when the company reported its biggest miss on subscriber growth in nearly two years. And something inherently personal requires connection. As a result, it feels to consumers more like an online catalogue.

Entertainment 52

Entertainment Benchmark Analytics Marketing 52

Spearline

AUGUST 29, 2019

According to researcher Global Market Insights, the global market for AR products will surge by 80% to $165 billion by 2024. Our analytics facilitate the identification and root cause analysis of issues, and our reports allow you to benchmark the performance of your telecoms network. in 2018 to nearly 50% in 2022.

Telecommunications 56

Telecommunications B2C voip Benchmark 56

AWS Machine Learning

MAY 17, 2024

What is Mixtral 8x22B Mixtral 8x22B is Mistral AI’s latest open-weights model and sets a new standard for performance and efficiency of available foundation models , as measured by Mistral AI across standard industry benchmarks. After 7 years of using the car, Sarah decides to sell it directly to another person.

APIs 98

APIs Benchmark Personalization Enterprise 98

AWS Machine Learning

MAY 2, 2024

Embeddings also play a key role in personalization and recommendation systems by representing user preferences, item characteristics, and historical interactions as vectors, allowing calculation of similarities for personalized recommendations based on user behavior and item embeddings.

Benchmark 99

Benchmark Metrics Enterprise APIs 99

AWS Machine Learning

MARCH 15, 2024

In Dr. Werner Vogels’s own words at AWS re:Invent 2023 , “every second that a person has a stroke counts.” There are multiple challenges when working with medical domain datasets and building ML solutions, including patient privacy, security of personal data, and certain bureaucratic and policy restrictions.

Healthcare 95

Healthcare Government Best practices Engineering 95