AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). billion for fiscal year 2022.”

Marketing 100

Marketing APIs Engineering Analytics 100

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world. This flexibility offers several advantages over their brick-and-mortar counterparts.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

MAY 17, 2024

Benefits of CTI Types of CTI Technology Features of CTI How to Handpick the Right CTI? CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. million in 2022 to USD 5547.4 History and Evolution of CTI How Does CTI Work?

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

JustCall

AUGUST 5, 2022

JustCall: Post-Call Survey Analytics. You can even access analytics and reports that capture the agent’s performance against these parameters. However, despite being heavily marketed as a cutting-edge technology that is set to revolutionize the industry, Wingman still struggles occasionally given that it is still in its nascency.

call center software 52

call center software Call Center Enterprise Engineering 52

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 84

APIs Banking Analytics Accountability 84

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Any technology implementation has to align with your overall business goals.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

Comm100

DECEMBER 12, 2023

Emotional intelligence “In a 2022 study of more than 9,000 U.S. On top of this, Comm100 Omnichannel offers out-of-the-box integrations to your core systems, combined with a highly flexible API. Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate.

Customer Service 81

Customer Service Chatbots APIs Government 81

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. Solution overview. Conclusion.

Personalization 72

Personalization APIs Engineering Metrics 72

AWS Machine Learning

APRIL 19, 2023

Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business.

Engineering 75

Engineering APIs Scripts Education 75

AWS Machine Learning

MARCH 29, 2023

In this post, we discuss how the IEO developed UNDP’s artificial intelligence and machine learning (ML) platform—named Artificial Intelligence for Development Analytics (AIDA)— in collaboration with AWS, UNDP’s Information and Technology Management Team (UNDP ITM), and the United Nations International Computing Centre (UNICC).

APIs 69

APIs Construction Metrics Technology 69

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. Efficiency Many firms are currently cash-strapped and cautious to invest in new technology.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. Efficiency Many firms are currently cash-strapped and cautious to invest in new technology.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

SmartKarrot

JANUARY 18, 2022

Top 10 Trends for Enterprise SaaS in 2022. Developments in AI have completely revolutionized almost every sector of the technological industry. Companies are expected to have an average of 35 AI projects in place in 2022. Compatible and Analytical Software. Application Programming Interfaces (API). Automation.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

DMG Consulting

MAY 6, 2022

May 2, 2022 By Donna Fluss. The future of contact center technology is in the cloud. Vendors that offer both on-premises and cloud-based solutions are delivering first to the cloud and, in some cases, begrudgingly retrofitting enhancements to their increasingly technologically outdated premises-based models.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

DMG Consulting

MARCH 31, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The leading CBCCI vendors recognize that AI is the future of contact center technology. When: Today, 4 December 2018.

Consulting 48

Consulting Consulting Contact Center Marketing 48

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 100

Analytics APIs Engineering Construction 100

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. JustCall is also an award-winning software, having recently won the ‘Most Popular Software, Winter 2022’ award in the Call Center Software category.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Date Hour Market Location MW Price 11/7/2022 17 RT Energy LCIENEGA_6_N001 0 $0 11/7/2022 17 RT Energy LCIENEGA_6_N001 1.65 $80.79

Marketing 73

Marketing Analytics APIs Engineering 73

AWS Machine Learning

FEBRUARY 29, 2024

billion EUR (in 2022), a workforce of 336,884 employees (including 221,343 employees in Germany), and operations spanning 130 countries. SageMaker Studio provided us a common platform that is scalable, security compliant, and addresses the development needs of data scientists from multiple data analytics teams within the DB organization.

APIs 98

APIs Construction Transportation Analytics 98

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. Most important call center features for 2022. Digitization.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Billion in 2022. Register for Noon EST / 9 am PST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 100

Engineering APIs Technology Finance 100

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. But after the introduction of the technology, customer service agents can handle customer interactions via a wide range of channels including phone calls, text messages, emails, live chats, and social media. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management. Federated learning.

Analytics 73

Analytics Healthcare Engineering Government 73

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. Datadog – $1.2B

SaaS 52

SaaS Best practices Enterprise Customer retention 52

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 111

Telecommunications Healthcare Transportation Accountability 111

AWS Machine Learning

NOVEMBER 18, 2022

AIM402-R (LVL 400) Extract AI-driven customer insights using Post-Call Analytics. Join this workshop to learn how to use the AWS Contact Center Intelligence (CCI) Post-Call Analytics solution to derive AI-driven insights from virtually all customer conversations. Monday November 28 | 4:00 PM – 6:00 PM PST. Reserve your seat now!

Contact Center 77

Contact Center Engineering Analytics APIs 77

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. billion in 2022 to USD 19.7 If you want to learn more about the ins and outs of implementing technology, we encourage you to watch one of our latest webinars called: The Key Steps of Implementing New Contact Center Technology.

call center software 98

call center software Call Center APIs Contact Center 98

Comm100

OCTOBER 19, 2022

Unfortunately, no technology is completely hack-proof. Using a visual flow builder makes this happen using zero-code technology, better known as a drag-and-drop builder. Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics.

Chatbots 89

Chatbots APIs Analytics Upselling 89

SmartKarrot

APRIL 13, 2020

This is achieved with the assistance of third-party APIs. Hence, APIs are ubiquitously used for most SaaS businesses. In the field of technology, nothing remains stagnant. Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product.

SaaS 19

SaaS Engineering APIs Analytics 19

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Reports and analytics. Integrated CRM. Help Scout.

Customer Service 62

Customer Service CRM Self service Analytics 62

AWS Machine Learning

MARCH 21, 2023

Retrieve, process, and visualize NDVI data using SageMaker geospatial capabilities One primary function of the SageMaker Geospatial API is the Earth Observation Job (EOJ), which allows you to acquire and transform raster data collected from the Earth’s surface. An EOJ retrieves satellite imagery from a specified data source (i.e.,

APIs 69

APIs Technology Analytics Management 69

AWS Machine Learning

DECEMBER 2, 2022

IDP uses natural language technologies and computer vision to extract data from structured and unstructured content, especially from documents, to support automation and augmentation.” – Gartner. This enables Amazon Comprehend to use the Amazon Textract DetectDocumentText API to read the documents before running the classification.

APIs 71

APIs Healthcare Enterprise Analytics 71

AWS Machine Learning

AUGUST 11, 2022

For example, if today’s date is July 8, 2022, then replace 2022-03-25 with 2022-07-08. The data of the files is as follows: {"TIMESTAMP":"2022-03-20 00:00","LOCATION_ID":"B-101","CO":2.6,"SO2":62,"NO2":57}. TIMESTAMP":"2022-03-20 00:05","LOCATION_ID":"B-101","CO":3.9,"SO2":60,"NO2":73}. Keep the format the same.

Metrics 70

Metrics APIs Scripts Wireless 70

AWS Machine Learning

FEBRUARY 5, 2024

HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. This data serves as a fundamental pillar in the analytics framework.

Healthcare 82

Healthcare Engineering Analytics APIs 82

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" In our code sample, we set the retrieval time window for 1 full day from 2022-07-01 00:00:00 until 2022-07-02 00:00:00.

APIs 78

APIs Metrics Telecommunications Marketing 78