Callminer

MAY 12, 2020

The existing body of tools, technology and assorted integrations that your company already has at its disposal should be taken into consideration before you make a final decision on a new tool to bring into your ecosystem. CRM solutions help to connect the dots between the many moving parts of your company’s customer interactions.

call center software 182

call center software Best practices Call Center Interactive Voice Response 182

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

Finance 52

Finance CRM Enterprise Technology 52

ChurnZero

AUGUST 4, 2020

ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . Indeed, SaaS technologies are now celebrated as providing new and inventive ways for organizations to perform what might have once seemed simple tasks in a changing international landscape. About ChurnZero.

SaaS 52

SaaS CRM Enterprise Technology 52

teleopti

DECEMBER 16, 2019

2020: completing the WFM triangle. So what does the future hold for WFM in 2020? The challenge for contact centers next year will be to harness the power of innovative technology that makes life better for employees and customers while removing operational complexity. What does 2020 have in store for you?

Analytics 73

Analytics First call resolution Contact Center Chatbots 73

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. The BigChange live linked app and back-office system together with integrated CRM, are also improving the flow of real-time information between Green Spark and its customers.

Management 52

Management CRM Engineering Finance 52

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Top Pick: 20 ways to create an amazing customer service experience in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. For more information please visit www.bigchange.com.

Technology 52

Technology Engineering CRM Enterprise 52

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.

Management 52

Management Engineering CRM Finance 52

Fonolo

MAY 17, 2017

UPDATED: February 2020. Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center?

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

ProProfs Blog

MAY 6, 2020

Must-Read 53 Customer Experience Statistics for 2020 . 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. 50% of the brands say they are planning to increase CX-related technology spending in 2019. (Source: Adobe Digital Trends Report ) Tweet this. Customer Experience & Live Chat Statistics.

Customer Experience 99

Customer Experience B2B B2C Sales 99

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 77

Technology Big data Analytics Personalization 77

Serenova

JUNE 24, 2020

Omnichannel Contact Centers: the Why and How in 2020. When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Finance 52

Finance Engineering Coaching CRM 52

TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. The key to reaching this powerful demographic is by understanding that technology is central to their being. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

BlueOcean

AUGUST 6, 2020

2020 has marked the workplace like no other year in recent history. We have highlighted the new questions for 2020 in bold so you can skip right down to those if you want.). Technology. A vendor’s technology stack is the make-or-break factor in their capacity to pivot and adapt to situations like the recent pandemic.

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 59

Finance CRM Enterprise Technology 59

Serenova

JANUARY 22, 2020

The Serenova team is preparing to kick off a busy 2020 events season. You might have heard we acquired the ProScheduler WFM technology in late 2019. Gravie’s vision is to integrate its customer care system—from contact center to customer relationship management (CRM) platform—so it can be more proactive with clients.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

Serenova

JANUARY 22, 2020

The Serenova team is preparing to kick off a busy 2020 events season. You might have heard we acquired the ProScheduler WFM technology in late 2019. Gravie’s vision is to integrate its customer care system—from contact center to customer relationship management (CRM) platform—so it can be more proactive with clients.

Healthcare 52

Healthcare Customer Care Contact Center Education 52

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive Engineering CRM Finance 52

C Space

OCTOBER 2, 2020

The Brand Move Roundup – October 2, 2020. In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. Enough is enough, it’s 2020,” said Danela Žagar, global brand manager for Intimina.

Sales 40

Sales Telecommunications Morale Technology 40

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

Engineering 52

Engineering CRM Finance Enterprise 52

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system. For more information, please visit www.bigchange.com.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

Engineering 52

Engineering CRM Finance Accountability 52

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. Consumer preferences and technology change rapidly. Intelligent Routing. Well Integrated Applications.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.

Analytics 52

Analytics Finance CRM Engineering 52

Serenova

JULY 7, 2020

Leverage technology to make customer interactions valuable training sessions. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches. The post Call Center Training: The Complete Guide for 2020 (with Practical Tips) appeared first on Serenova.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

CSM Magazine

SEPTEMBER 6, 2023

customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

SEPTEMBER 21, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

Management 59

Management Engineering CRM Finance 59

CSM Magazine

JUNE 9, 2023

” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

JUNE 12, 2015

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. The Top 15 Award winners, in alphabetical order, are: ISM Top 15 CRM Enterprise Winners. Amdocs CES CRM – by Amdocs Limited. ExSellence 6.02 – by Optima Technologies, Inc.

CRM 40

CRM Enterprise Big data Customer centricity 40

CSM Magazine

NOVEMBER 22, 2023

BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Engineering 52

Engineering Finance Banking CRM 52

Nicereply

APRIL 30, 2020

” Leverage CRM platforms. Empower your customer interactions by having a sound CRM system in place. Few benefits of CRM system: It helps you serve customers quickly. Technology is changing rapidly, and so are the interactions with customers. .” “Happy to help you.”

Sales 69

Sales Customer Service Upselling CRM 69

Aspect

JANUARY 14, 2021

2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. But it has become increasingly evident that 2020 accelerated the need and demand for industry change and evolution.

Contact Center 116

Contact Center Government Self service CRM 116

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance CRM Enterprise Management 52

Enghouse Interactive

JUNE 25, 2021

And the mean staff attrition rate in the sector during 2020 was 20% according to Contact Babel research. How technology can help. Supporting agents is about much more than technology. But there is definitely a role that technology can play. Essentially there are three business benefits of focusing on your agents: 1.

Technology 40

Technology Morale Self service Analytics 40