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What to Consider When Outsourcing Customer Service in the Healthcare Industry

Global Response

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.

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Digital Healthcare in Lower-and Middle-Income Countries (LMICs) – The Takeaway

Anexa BPO

And while COVID-19 highlighted – and exacerbated – the gaps in many of the world’s economic systems, none were more evident than those existing in healthcare in lower-and middle-income countries (LMICs). Additionally, the ratio of healthcare workers to population was typically below the WHO recommended minimum.

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Philippines Laws on Outsourcing: A Comprehensive Guide

Select VoiceCom Blog

This business practice is known as outsourcing, defined as hiring international parties or individuals to provide their services to your company. The Philippines is notable for being one of the best countries to outsource employees , and it shares this feat with places like India, Mexico, and Brazil. increase from the year before.

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BPO Outsourcing Companies Can Support Next-Generation Business Models

Anexa BPO

Like every other industry, the healthcare sector has been deeply impacted by COVID-19. Between 2012 and 2019, profit pools (earnings before interest, taxes, depreciation, and amortization – or EBITDA) grew at a compound average growth rate of approximately 5%. Tech-enabled care is the true healthcare wave of the future.

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4 Ways to Prepare Your Healthcare Contact Center for Open Enrollment Season

TLC Associates

That’s the struggle facing every healthcare payer, but it’s one you can overcome by taking the right preparations for your internal team working with the right outsourced contact center. The success of your 2019 open enrollment strategies depend on more than just who is captaining the ship. Train (Don’t Hire) for Expertise.

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SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook.

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Enterprise Connect 2019: Voices from the Exhibit Floor

Serenova

If you were among the 6,500+ people who attended Enterprise Connect 2019, or have been reading about its insights, developments and announcements, you know there was much to digest from this year’s action- and information-packed week in Orlando. The post Enterprise Connect 2019: Voices from the Exhibit Floor appeared first on Serenova.