ClientSuccess

JUNE 29, 2018

ClientSuccess hosted Lukas Quanstrom, CEO & Co-Founder, Ontic and 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: Churn Probability Score: How to Recognize Risks and Predict Customer Success. CPS will help you know where you may have risks in your customer accounts. •

SaaS 41

SaaS B2B Accountability Management 41

SmartKarrot

JUNE 12, 2020

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. This ups the game – the next generation of SaaS companies will have to follow a different growth playbook to stand out and out-do competition. Why do SaaS ventures need Product Led Growth? .

SaaS 10

SaaS Accountability Sales Surveys 10

ClientSuccess

APRIL 27, 2017

Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics. We held the webinar on Tuesday, May 16, 2017, to go over the results. “ The Ultimate Guide to Customer Success SaaS Metrics ” helps answer the following questions: Have you ever wondered what are the most popular and effective customer success metrics?

Metrics 41

Metrics SaaS Best practices Accountability 41

Education Services Group

MAY 13, 2020

We may see Account Managers within the sales organization owning that relationship. As the prominence of CS grew, and as more and more companies made the transition into the SaaS world, this role of trusted advisor emerged from these two very different sides of the business. Maintaining customer advocacy at your core.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

Nicereply

MAY 11, 2020

Brand Keys recognized Apple as “the best representative of customer loyalty and enjoyment in laptop computers, tablets, smartphones, and online music” in their 2017 Customer Loyalty Engagement Index. SaaS businesses can see a similar benefit by upselling existing customers and providing more value as the account grows.

Customer retention 115

Customer retention SaaS Metrics Surveys 115

Sykes

SEPTEMBER 29, 2020

Senior Account Manager, SYKES Pasewalk ???. Later, she served as a replacement program manager for someone on paternal leave before developing further from account manager to senior account manager. In 2017 she had the opportunity to meet SYKES’ founder, John Sykes, which was a very special moment in her career.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Senior Account Manager, SYKES Pasewalk ???. Later, she served as a replacement program manager for someone on paternal leave before developing further from account manager to senior account manager. In 2017 she had the opportunity to meet SYKES’ founder, John Sykes, which was a very special moment in her career.

Accountability 98

Accountability Coaching Education Telecommunications 98

Callminer

APRIL 23, 2019

The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. According to one Verizon study from 2017, 4 out of 5 businesses are not payment compliant. Methods for Ensuring PCI Call Recording & Transcription Compliance.

Best practices 159

Best practices Call Center Banking Contact Center 159

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. CSO Insights found that in 2017, nearly 60% of sales leaders had a dedicated sales enablement function. That figure was up from 33% in 2016 and 26% in 2015.

Sales 75

Sales B2B Outbound sales SaaS 75

Help Scout

AUGUST 8, 2018

Yet, on the SaaS side, they’re of particular interest, because customer service isn’t something we necessarily think about as a top priority in the world of software, at least in the aggregate.”. Example 1: Dear Elizabeth, We’re writing to let you know about a pricing update that affects your account.

Banking 40

Banking SaaS Accountability Engineering 40

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. million round of financing led by Grotech Ventures in 2017.

SaaS 98

SaaS Metrics Sales Marketing 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. ” – Shep Hyken.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

ChurnZero

JANUARY 26, 2021

Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. That information is captured in an Account Plan which is a different exercise and tool altogether. . Simplicity is the name of Joint Success Plan game. The Customer Success Battle Plan.

Management 98

Management Chief Customer Officer Upselling SaaS 98

ChurnZero

AUGUST 25, 2020

H e subsequently served as SVP/GM of the SteelBrick business unit until May 2017 when he left to refocus on entrepreneurial adventures. Jay Nathan, Higher Logic Jay ( @jaynathan ) is Chief Customer Officer at Higher Logic , a leading SaaS-based online community and communications software.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

Comm100

JANUARY 5, 2021

Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data. Software updates. Internal breaches.

Chatbots 52

Chatbots Airlines Banking SaaS 52

Eptica

NOVEMBER 14, 2018

Author: Pauline Ashenden - Marketing Manager Lenka Stoklaskova joined Eptica as a Customer Success Manager in November 2017. Customer success is still a relatively new field and a lot of software companies still don’t see the need for it, or get confused between the role and account management. Published on: November 14, 2018.

Best practices 62

Best practices Feedback SaaS Marketing 62

Mindtouch

MAY 2, 2018

The objective to offset customer acquisition costs, which in SaaS alone averaged $1.15/$1.00 of revenue in 2017 , make the Customer Success function of paramount importance to any organization. Survey response rates may even help inform you about a customer’s engagement pattern, serving as an early warning for an account in trouble.

Customer Experience 59

Customer Experience Customer advocacy Customer effort Upselling 59

ProProfs Blog

AUGUST 19, 2020

For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right before an overbooked United Express flight took off on April 9, 2017, airplane staff were recorded manhandling and forcibly removing passengers to make room for airline employees. . to keep on priority.

Customer Service 158

Customer Service Airlines Customer centricity Accountability 158

Nicereply

JUNE 18, 2020

SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. Baremetrics also automates a follow-up email to canceled accounts. In SaaS, the most common cohort analysis is done based on the time of signup. Great companies think long term when it comes to keeping customers around.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Founded in: 2017.

SaaS 10

SaaS Real estate Construction Transportation 10

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Learn from the best. "

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Netomi

FEBRUARY 28, 2022

Business Insider’s Former President and COO, Julie joined the Babbel team in 2017. Not long after she joined Gainsight’s CSM team in 2017, the team “ hit a rapid clip of growth” (at this time, Kellie also had two young daughters). Connect with Jennifer. Julie Hansen – CRO & US CEO, Babbel.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ClientSuccess

APRIL 4, 2017

Watch the video of his presentation below: As a speaker at the CS100 Summit , Mitch discussed how customer success is the key to hyper growth in SaaS companies, from idea to IPO stage. What are my top 20 (or top 10) accounts where I as a leader should be focusing my time? What clients have been silent recently? Is there a root cause?

Metrics 40

Metrics Airlines SaaS Education 40

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Learn from the best. "

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Amity

JUNE 28, 2016

For success teams, this might mean more emphasis on data-driven support, particularly when it comes to SaaS companies. Inbound marketing is still having its time in the sun, but more marketing and sales teams are turning to account-based marketing and outbound sales tactics to achieve results. Outbound Returns. Enabling the Sales Team.

B2B 51

B2B Outbound sales Accountability Sales 51

SmartKarrot

JUNE 17, 2020

There are several product manager salary myths that you should know, so that you are not apprehensive about following this great career path, especially when it’s a position within the SaaS world. Hiring managers will have their own individual preferences and biases, which you will never be able to account for accurately.

Management 10

Management SaaS Engineering Accountability 10

JustCall

JULY 20, 2022

8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. That said, the platform supports diverse IP phones that can be purchased through an account holder’s administration portal. In 2017, Mitel acquired Shoretel and has since added Shoretel’s products to theirs. 8×8 Overview.

voip 10

voip Interactive Voice Response Enterprise APIs 10

Comm100

FEBRUARY 6, 2018

And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software. Deployment : Cloud, SaaS, Web. Here are some other Industry-Specific CRMs by industry: Accounting. Deployment : Cloud, SaaS, Web. Specs : Industry : Any. Business size : Small.

CRM 42

CRM Enterprise SaaS Marketing 42