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Knowledge Bases for Amazon Bedrock now supports metadata filtering to improve retrieval accuracy

AWS Machine Learning

The following is an example of the metadata file content: { "metadataAttributes" : { "tag" : "project EVE", "year" : 2016, "team": "ninjas" } } The metadata filtering feature of Knowledge Bases for Amazon Bedrock is available in AWS Regions US East (N. If you want to follow along in your own AWS account, download the file.

APIs 103
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Using CSAT Scores in Bonus Structure and Review Discussions at Argeweb

Nicereply

They provide personal and proactive advice for web hosting, domain & email services to businesses and consumers. NPS and CSAT have been an important performance indicator for Argeweb since 2016, but the tools they have used in the past were developed and maintained by their own development team.

APIs 99
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Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate

AWS Machine Learning

AWS and Salesforce have been in a strategic partnership since 2016, and are working together to innovate on behalf of customers. Amazon API Gateway with AWS Lambda integration that converts the input text to the target language using the Amazon Translate SDK. This solution has the following prerequisites: An AWS account.

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F8: News From the Conference

Natalie Petouhof

Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. F8 2016 continues tomorrow, with more details on our 10 year roadmap to connect everyone and to give people new ways to share using artificial intelligence and virtual reality.

APIs 40
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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

Contact centers only become truly omnichannel when all customer interactions are integrated across channels, with all relevant historical information and personal background available to agents in every customer engagement. Omnichannel capability links customer data and personal information from all sources of interactions.

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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)

Serenova

Contact centers only become truly omnichannel when all customer interactions are integrated across channels, with all relevant historical information and personal background available to agents in every customer engagement. Omnichannel capability links customer data and personal information from all sources of interactions.

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Stratifyd Spotlight: Valerie Hu

Stratifyd

She will have the opportunity to work with API requirements and assist with coding minimal viable solutions for various projects. I’m the first person to fill the SA role, and I get to play a part in developing the position. It’s rare to find a company that truly cares about the employees and their personal and professional growth.

Finance 40