2016 Accountability APIs contact center solutions 
Serenova
JUNE 24, 2020
To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. As people shift from social media to chat to a live agent, their complete histories and account details go with them.
Serenova
JUNE 24, 2020
To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. As people shift from social media to chat to a live agent, their complete histories and account details go with them.
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Serenova
JUNE 24, 2020
To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. As people shift from social media to chat to a live agent, their complete histories and account details go with them.
Fonolo
FEBRUARY 13, 2019
Also, see “ AI is Not Reducing Call Center Agent Employment.”. Having to restate account information already given.” Shameless plug: Fonolo’s cloud-based offering works with any call center, is quick to set up, and is affordable. . For more on this, see “ The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era.”
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